Ordered my books on Wednesday before midday. The postage label wasn't generated until late on Friday and the books were only collected by the courier on Monday and delivered on Wednesday. The 3-5 work... See more
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The interface is not very user friendly. In order to access the ebook, we must click on several links. Plus the ebook reader is not very interactive. It would be good if we could select the answers or... See more
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I find it very inconvenient that Kaplan made the Study text and exam practice kit available only in digital form. I am experiencing issues with the BibliU app and am unable to download the material.... See more
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think it is crazy that when paying for materials you have to wait to access them till september just because I want to sit exam in December would have liked longer to study as I work full time in dema... See more
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Company details
- Business School
- Accounting School
- Apprenticeship Center
- Distance Learning Center
- Education Center
- Educational Institution
About Kaplan UK
Written by the company
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Contact info
Borough High Street 191, SE1 1HR, United Kingdom
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The material content is easy to…
The material content is easy to understand. One can study on their own and follow through easily.
February 28, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Books were kept on the stairs behind…
Books were kept on the stairs behind our house. While booking, 2 contact numbers were given. We noticed it late; one side of the pack was wet, but the books were okay. Books are good. I like the presentation and other services; only the delivery services were the issue.
March 13, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this dissatisfaction with our delivery partner.
We will raise this accordingly.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Item has not arrived within the…
Item has not arrived within the expected timeframe, no update was sent that delivery may be delivered.
Very poor service, it is not surprising since the teaching is also substandard!
March 7, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with your delivery, as well as tuition.
We are looking into this for you now.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
It can be very daunting to get back to…
It can be very daunting to get back to study after years, especialy as you get older, I'm 50 and have started an apprenticeship with Kaplan, through my work and have to say, the level of support and assistance as been outstanding.
March 6, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our apprenticeships and materials.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
I would like to make pdf copies in…
I would like to make pdf copies in order to write and scribble on the notes and highlight key words with definitions and referrals, to store and refer back to my notes, physically.
March 6, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review!
I am sorry to hear that you have experienced this difficulty with our eBook provision.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Poor delivery service- AGAIN
When I ordered from you previously the delivery was very fast however since you’ve switched delivery company it’s taking for to long for orders to arrive and the boxes are getting damaged
March 6, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have had this negative experience with our delivery service
We will raise this with them on your behalf.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Late delivery
I still haven't received my books and it is affecting the time I wanted to spend on studying. I expected delivery 7 days ago, but it seems very problematic to ship books from England to Switzerland. Very poor and very slow service, I wouldn't be surprised to see some hidden costs arising too. Delivery is not your job, but stating the correct deadline to receive goods is. My recommendation is, no matter how cheap this Evri international may be (or whatever the deal with them is), to once again reconsider your choice, as this is rather unacceptable and requires other ways of acquiring study materials.
February 27, 2026
Reply from Kaplan UK
Dear Geneva,
Thank you for taking the time to leave this review.
I am sorry to hear that you have had a negative experience with our services.
I have reached out to you via email to discuss this further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
I found the Qs practices useful compare…
I found the Qs practices useful compare it with Astranti because it is written by Kaplan professional writers which the standards very close to real exam Qs.
March 3, 2026
Reply from Kaplan UK
Dear Kiang,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Sam
(Senior Service Operations Advisor)
Excellent and updated from the current exam's perspective
The study materials are excellent and updated from the current exam's perspective, just read every page (do not miss any topic), refer them every now and then and with regular practice (no breaks) passing is guaranteed.
March 5, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our materials!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Thato,
Thank you for taking the time to leave this review.
I am sorry to hear that you have had a negative experience with our services.
I have reached out to you via email to discuss this further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
It very difficult to download the…
It very difficult to download the electronic version of the book I will never buy again
March 1, 2026
Reply from Kaplan UK
Dear Aukse,
Thank you for taking the time to leave this review.
I am sorry to hear that you have had a negative experience with our services.
I have reached out to you via email to discuss this further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Sam W
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have not been satisfied with our services.
We are looking into this now.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Very bad experience from ordering to…
Very bad experience from ordering to receipt. Terrible in short.!!!
March 2, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review!
I am sorry to hear that you have had such a negative experience with our services.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Ex-Employee of many years
Pros:
Some colleagues are supportive and try their best within a difficult environment. The brand name may also look good on a CV if you are early in your career.
Cons:
The culture is extremely blame-heavy. When things go wrong there is very much a “blame and shame” approach rather than a focus on solving problems or supporting staff.
Pay is significantly below market rate when you consider the workload and responsibilities expected. Similar roles in other companies often pay noticeably more for the same (or less) responsibility.
Management frequently sets unrealistic deadlines and expectations. A big issue is that many managers appear to have little understanding of the actual day-to-day tasks their teams are responsible for. As a result, time estimates and workloads are often completely detached from reality. It often feels like leadership would benefit from spending time understanding the work from the ground level.
There is also a strong drinking culture at work events. Participation is unofficially expected, and if you choose not to drink or attend alcohol-heavy events it can feel socially excluding.
Communication across teams and management levels is often poor, which leads to confusion, duplicated work, and last-minute pressure on staff.
Because the organisation sits in the private education sector, policies and processes can feel arbitrary and primarily designed to suit the company rather than support employees.
Overall, morale can be quite low due to a combination of poor communication, low pay, and unrealistic expectations.
Advice to Management:
Improve communication, review compensation against industry standards, and make a genuine effort to understand the day-to-day responsibilities of the teams you manage. Creating a healthier culture that values employees rather than blaming them would go a long way toward improving retention and morale.
March 11, 2026
Unprompted review
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you were dissatisfied with your time working here. this has now been raised internally now, and thank you again for providing such detailed feedback.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
I ordered my books on March 2nd from…
I ordered my books on March 2nd from CT, USA. Today is March 10th and I still haven't received it. After a long wait on the phone, I was told it was held up due to an error and new shippers.
March 2, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you are experiencing this delay with the delivery of your order.
These orders can take as many as 10 working days to arrive, and we are currently looking into this internally.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Good product
January 29, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our products!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
I didn’t receive my package yet
March 1, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in your material delivery.
Orders of this nature can take 5-7 working days to arrive.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Ordered some AAT study book
Ordered some AAT study book, they were delivered on time no issues and exactly what I ordered.
February 26, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
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