Ordered my books on Wednesday before midday. The postage label wasn't generated until late on Friday and the books were only collected by the courier on Monday and delivered on Wednesday. The 3-5 work... See more
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The interface is not very user friendly. In order to access the ebook, we must click on several links. Plus the ebook reader is not very interactive. It would be good if we could select the answers or... See more
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I find it very inconvenient that Kaplan made the Study text and exam practice kit available only in digital form. I am experiencing issues with the BibliU app and am unable to download the material.... See more
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think it is crazy that when paying for materials you have to wait to access them till september just because I want to sit exam in December would have liked longer to study as I work full time in dema... See more
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Company details
- Business School
- Accounting School
- Apprenticeship Center
- Distance Learning Center
- Education Center
- Educational Institution
About Kaplan UK
Written by the company
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Contact info
Borough High Street 191, SE1 1HR, United Kingdom
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
The purchase was easy and good but to…
The purchase was easy and good but to come to the eu its not 7 days as I have been waiting for it for like 3 weeks and its still not here and I need them urgently the physical books
April 13, 2026
Reply from Kaplan UK
Dear Sarah,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
I have sent you an email now to discuss this matter further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Ross
(Senior Service Operations Advisor)
My book hasn't arrived yet
My book hasn't arrived yet. It's been 2 weeks. To weeks where I had to use the online book, a tool that I don't like because the page is not a full one so I have to scroll down every now and then. I cannot print any page (EVEN THOUGH I PAID FOR THE BOOK) and still I am wasting precious time I could have used to study. Well done Kaplan (I am sarcastic).
April 20, 2026
Reply from Kaplan UK
Dear Michelle,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
I have sent you an email now to discuss this matter further.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Beth was extremely helpful with helping…
Beth was extremely helpful with helping me sort a delivery issue for my books. She got it sorted in no time and was very friendly.
April 27, 2026
Unprompted review
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services and colleagues!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Second time ordering books delay
Second time ordering books. They always get delivered really late, the website says 5-7 days for EU but it is almost 15 days and still have not received them. First time ordering was the same, delivery process really unpredictable and the website sets the wrong expectations of she to receive your books
April 14, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
It does appear to be on its way to you following this delay.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our products and services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Limited service
For me, its just outrageous that as part of the course, you only get access to the online books via BibliU which is really hit-and-miss. I ended up having to purchase the physical books separately (which used to be included!).
My company issued laptop didn't support BibliU and I do a lot of study after work in the office. When I raised it with the customer services team, they couldn't have cared less.
In addition to this, when I failed a paper and asked to speak to a tutor, the service just wasn't good. The help was very limited at best and I found myself having to seek support outside of Kaplan. That support alone made me realise that there are so many better providers out there. Effectively, for £1.5k, I'm just buying pre-recorded classes which can be found on YT.
April 28, 2026
Unprompted review
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with our course provision and the Bibliu platform. I also apologise that you were unable to receive the support you required from our Academic Support team.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Taxation - ACCA
The online course timeline was great. Course breakdown was detailed but not so structured, sometimes details are too long and unhelpful.
March 27, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services, and I regret that you found some of the details unhelpful.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
I still have not received my order…
I still have not received my order 10days after ordering!
April 17, 2026
Reply from Kaplan UK
Dear Learner,
Thank you for taking the time to leave a review.
I'm sorry to hear that you are dissatisfied with your materials delivery, I have sent you an email regarding this issue now.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
Delivery Service
I’ve been a Kaplan customer for several years and never had issues before, but my recent order was disappointing. Kaplan changed the provider to Evri. I was charged additional customs fees on delivery despite paying £35 for shipping, with no clear warning at checkout. The shipment documentation even indicated duties should be covered by the sender (DDP), yet I still had to pay. Customer support was unhelpful stating they can not reimburse and redirected me to the courier. This feels like a lack of transparency and poor handling of the issue.
April 13, 2026
Reply from Kaplan UK
Dear Alex,
Thank you for taking the time to leave a review.
I'm sorry to hear that you are dissatisfied with your materials delivery, I have sent you an email regarding this issue now.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Ata Mohammad,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
The quick deal
April 15, 2026
Reply from Kaplan UK
Dear Krasimir,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Anushanth,
Thank you for taking the time to leave a review.
I'm sorry to hear that you are dissatisfied with the materials provision, unfortunately our Publishing department do not currently offer e-books for the pocket notes materials.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
i can not download the book i bought as…
i can not download the book i bought as a PDF, won't be buying again.
April 9, 2026
Reply from Kaplan UK
Dear Learner,
Thank you for taking the time to leave a review.
I'm sorry to hear that you are dissatisfied with the materials provision, I have sent you an email regarding this issue now.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Edwin,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Kerry,
Thank you for taking the time to leave a review.
I'm sorry to hear about the delay with your materials, I have sent you an email regarding this issue now.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Rafal,
Thank you for taking the time to leave a review.
I'm sorry to hear about the delay with your materials, I have sent you an email regarding this issue now.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week!
Ross
(Senior Service Operations Advisor)
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