Ordered my books on Wednesday before midday. The postage label wasn't generated until late on Friday and the books were only collected by the courier on Monday and delivered on Wednesday. The 3-5 work... See more
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The interface is not very user friendly. In order to access the ebook, we must click on several links. Plus the ebook reader is not very interactive. It would be good if we could select the answers or... See more
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I find it very inconvenient that Kaplan made the Study text and exam practice kit available only in digital form. I am experiencing issues with the BibliU app and am unable to download the material.... See more
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think it is crazy that when paying for materials you have to wait to access them till september just because I want to sit exam in December would have liked longer to study as I work full time in dema... See more
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Company details
- Business School
- Accounting School
- Apprenticeship Center
- Distance Learning Center
- Education Center
- Educational Institution
About Kaplan UK
Written by the company
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Contact info
Borough High Street 191, SE1 1HR, United Kingdom
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Really good books and online materials.
Good but I wish when I brought the book I had to E-book instantly
March 27, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Worst experience ever book £28 charges…
Worst experience ever book £28 charges delivery £20 that covers nothing as delivery company are looking for another €15 contacted Kaplan customer service saying and they can have it back where I got an reply please rate our service total mess never again.
March 23, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with our delivery terms.
Due to varying interpretations of the post-Brexit EU/UK trading agreement, some EU countries are imposing import duty on the value of the goods received from the UK. It is payable by the end consumer via the delivery company and your delivery may be withheld until paid. This may vary from country to country and be up to a value of 20% of the value of the study material.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
I sent a question about my purchase to…
I sent a question about my purchase to a customer support last week and didn’t have any feedbacks yet.
March 26, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in response from Student Services.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
The books are great but still waiting…
The books are great but still waiting delivery!!!
March 24, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services, and we apologise for the delay.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
2 AAT Level 4 PNTA Defective E-Books
I have purchased 2 AAT Level 4 PNTA ( Personal Tax) e-books. Neither work properly. They don't load properly (at all) in VitalSource online and don't have full functionality offline in the PC app. I explained this on the phone to Kaplan (after another ptoblem not initially receiving the order) and they washed their hands of this problem, telling me to talk to Vitalsource. I then wasted hours in contact with Vitalsource trying to resolve the problem. Eventually their technical support concluded that they could not resolve the problem, stating that the problem is the files they were provided by Kaplan. They closed the case saying they would pass back to Kaplan. Conclusion you sold me 2 e-books that don't work properly: don't work online, offline functionality has no contents list, the page numbers are not correctly referenced, the print function does not work. This makes the Exam Kit practically unusable for me and I have an exam in 2 days time booked via Kaplsn which I am not properly prepared for and which you will tell me I cannot rearrange without losing the money paid. "Computer says no". I would like a refund and an apology!
March 23, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these difficulties with the material provision.
I am currently looking into this on your behalf.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Absolutely ridiculous I will never ever…
Absolutely ridiculous I will never ever use it again waste of time and money. Paid £28 for one book paid £ 20 for delivery and now the logistic company are looking for further €14 which I am not paying so I will not get the book after all. They are saying within 7 days for Europe not try either stay away unless you live in UK
March 31, 2026
Unprompted review
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with your delivery, and the customs charges due.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
This is the second time in a row that…
This is the second time in a row that I’ve ordered study materials from Kaplan and they have not been delivered on time. My previous order was extremely frustrating — it took almost two months, involved two different couriers, and required almost daily follow‑ups via phone and email just to get the books delivered to the correct address. Kaplan really needs to set accurate delivery expectations for customers and take greater ownership when problems occur. For a company providing professional study materials, this level of service is disappointing and far below what customers should reasonably expect.
March 23, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay with your materials order.
It does appear to be on its way to you.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
No stop emailing me
March 23, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you are dissatisfied with the level of email contact.
You can manage your contact preferences on the website here: https://kaplan.co.uk/about/contact-us/preference-centre
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Packaging was good
Packaging was good. Content is always the primary importance though.
March 23, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our products and services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services, however we apologise for any delays you may have experienced.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
It's taking too long to being delivered…
It's taking too long to being delivered (more than a week). Extra fee were charged that were not included in the invoice and not communicated before the purchase
March 16, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review!
I am sorry to hear that you have experienced this delay in your delivery.
The customs fees in question may need to be paid depending on the destination government's interpretation of the trade laws.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
I receive the book at the expected day
March 19, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Not clear on delivery timelines
Not clear on delivery timelines , when I ordered a course it was late then when they resolved the issue it was already past exam time
March 4, 2026
Reply from Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the receipt of your materials.
I am currently looking into this for you.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Change the shipping company
Change the shipping company. 5 days after payment of tarifs my shipment has not yet left GB. It is nearly 2 weeks from order now.
March 14, 2026
Reply from Kaplan UK
Hello Monika,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear about the delay of your order clearing customers, after checking the tracking information I can see this has since cleared customers and is on its way.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
Terrible customer service
Terrible customer service — emails go unanswered for weeks, with responses only coming when complaints are CC’d.
Unreliable delivery and a complete lack of ownership or consideration for the customer. A month has passed since I placed my order, and although everything has been paid for, including delivery fees, nothing has been received. I am still waiting for dispatch details.
February 25, 2026
Reply from Kaplan UK
Hello Theocharis,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear about the delay in your materials and lack of response from our Student Services team. I will have our team reach out with your tracking information for you.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
I purchased the Kaplan ACCA online…
I purchased the Kaplan ACCA online course for three months.
After making the payment, the login had issues and had to go back and forth via email to try and get it working (which never happened).
Finally the time lapsed and I was not able to use the resources at all.
Overall I lost hundreds of dollars and got zero benefit because of their online technical errors.
March 25, 2025
Unprompted review
Reply from Kaplan UK
Hello Neha,
I hope that you are well.
Thank you for taking the time to leave some feedback about Kaplan Financial and our services.
I am sorry to hear about your ongoing MyKaplan issues, unfortunately you have not left any contact information for me to reach out to resolve this so please contact us on the below information.
Please do let us know if there is anything else we can help with - our dedicated Student Services team are available on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Thank you,
Sam
(Senior Student Service Advisor)
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