Kapruka logo
Visit website

Kapruka 

This company’s rating is unavailable due to a breach of our guidelines.

e-Commerce Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

"Highly recommend Kapruka for their excellent service! I wanted to give a special shout-out to the delivery person kasun handled my order today. He went above and beyond to help me surprise my sister,... See more

Rated 5 out of 5 stars

Thank you for delivering the birthday gift to my daddy who turned 80 years old. The address was also a difficult one to reach. Having delivery for that location was a great thing. He was so happy with... See more

Rated 1 out of 5 stars

They ruined my birthday surprise. Special instruction given to deliver in the morning. But delivered after 5.00 PM when she is not available at office. They have no commonsense to understand working h... See more

Rated 5 out of 5 stars

Ive got suprises delivered to me andd i have had suprises delivered to my loved ones through Kapruka and its one of the best places to get your gifts and suprises. from food to flowers to hampers, ev... See more

Company details

  1. e-Commerce Service
  2. Corporate Gift Supplier
  3. Flower Delivery
  4. Gift Shop

Written by the company

Kapruka.com is Sri Lanka's largest e-commerce organization. Send Gifts to Sri Lanka is one of Kapruka's primary services. With over 125,000 products and over 30 types of distinct services Kapruka has set the bar for e-commerce footprint of Sri Lanka. Kapruka primary goal to provide a world class service to Sri Lankan's who shop online. Inspired by the truly Sri Lankan tradition Kapruka welcomes you for the experience of professional online gift delivery service in the international standards.

Contact info

Breach of guidelines

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

10/10

I deal with customer services with in the past from all kinds of companies but most of them was not efficient or understanding as you guys. Sometimes i had to explain the same thing over and over again to some of those companies and it took hours when all of that said and done.

January 25, 2026
Unprompted review
Rated 1 out of 5 stars

I am extremely disappointed with…

I am extremely disappointed with Kapruka service. I placed an order well in advance for a time-sensitive surprise gift, only to be informed at the last minute that delivery could not be made on the scheduled date. This completely defeated the purpose of the gift.

What is most unacceptable is the lack of proactive communication. The delivery failure was communicated only at the final moment, leaving no opportunity to make alternate arrangements. When customers place orders for special occasions, timely delivery is not optional — it is the core service.

After this experience, I checked reviews and noticed many customers reporting similar delivery issues. This clearly indicates a systemic service problem, not an isolated case.

Based on my experience, I do not recommend Kapruka for surprise gifts or important occasions. I will not be ordering again.😡

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

Delivering a birthday cake AT 7 pm (AT NIGHT) to a 77 year old mother.

I am thoroughly disappointed with KAPRUKA. This will be the last time I use this horrible service. IT IS THE WORST DELIVERY SERVICE THAT CHARGES MORE FOR POOR SERVICE.
My 77 year old mother's birthday cake, which was supposed to be a surprise, was DELIVERED TO HER AT 7 PM on her birthday.
It is a BIRTHDAY CAKE. People cut birthday cake in the evening and not at night. If you can't deliver a birthday cake on time, DON'T ACCEPT ORDERS. This is NOT the first time they did this. I had to deliver the cake because I am not in Sri Lanka at the moment.
We placed the order about a week ago and paid a big sum of money all for nothing.
I do not recommend this service to anyone if you are planning to deliver outside of Colombo.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

First Kapruka Order

This is the first time I used Kapruka and am pleased to say the flowers were beautiful and the recipient was delighted with the quality of flowers.

January 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look