I thought i would give this a review because Ive had my soft karabar suitcase for over 7 years, returning from a long haul flight on the 4th Jan and I have to say it still looks great and is holding u... See more
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After reading several reviews on various suit carriers, decided on this one. It appears extremly well made and thought out. Only adverse comments, mirror the ones already written, ie, only one coat... See more
Company replied
Brought 2 suitcases via amazon in Sept 23 went on holiday in Oct 23 both suitcases stitches came undo emailed no reply. Went on holiday march 24 stitched handle came away from stitching, still no repl... See more
The delivery time was well above average and the packaging although knocked about externally, protected the product within. Haven't used the luggage yet but it looks and feels strong and well constr... See more
Company replied
Company details
Information provided by various external sources
Who are we? It’s a tricky question when people ask who we are. We’d like to give them the same sentence each time: “We are a company that sells low priced luggage, backpacks, handbags, purses and accessories”. Unfortunately by the time we’ve finished, people have usually fallen asleep. Anyway, we’ll give you the shorter version, it’s more poetic: “We’re saving the world from overpriced luggage”. When we’re not saving the world, we’re making sure that everyone who buys from us is left feeling content with their choice. We’re not going to give the whole ‘The customer is always right’ speech, but without our customers we wouldn’t be here, so they’ll always be our priority. Anyway, that’s enough about who we are. To see why you should buy from us, by all means please read on. Why Karabar? It’s as easy as 1, 2, and 3. 1. Great service How do we give a great service? Well, we stock most of the products ourselves, so they’re ready to leave our warehouse straight away. Your order is hand-picked; we haven’t advanced to fancy robots just yet. This allows us to check for any errors, pack it with a barrel of love, place some protective airbags in the box, ready for you to pop and scare people as-and-when. This whole process is usually done on the same day; nothing stops us at Karabar HQ. Not even a mere cold can dampen our work flow. 2. Low prices How on earth are they so low? Simple really, we cut the importer, the wholesaler, the sales reps, and every other person in between so that we can do it ourselves. We even have our own dedicated design team. Not only can we make quality items for less this way, we think it’s only fair that you should pay less too. Because we like to brag about our low prices, we show you what they could have been sold for at recommend retail price. We like to break convention. 3. Outstanding customer support It doesn’t matter if you’re thinking about buying from us, about to buy from us, in the middle of buying from us, or just bought from us, we’re here to help. We know every other company will give you that kind of statement so what else is new? Well for starters we’re open from 9am-5pm every day; you can reach us by live chat, email or phone call between those hours. You can even contact us by post if that’s your thing? If it’s delivered by horseback we’ll probably give you a free item. Guess what else we have? A free-phone number for landlines, none of that 0845 nonsense! Ultimately, we’d like our customers to treat us like friends and vice versa. We’ll try and give you a great experience from online store to door.
Contact info
Dyffryn Industrial Estate, CF82 7TT, Hengoed
- 0800 080 3082
- sales@karabar.co.uk
- karabar.co.uk
4.2
Great
1K reviews
No recent history of asking for reviews
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Suitcase is amazing!!
Suitcase is amazing!!! Just didn't receive an email about when it was shipped is all
November 21, 2019
Unprompted review
Reply from Karabar
Hello,
Thank you for your positive review.
We are very sorry to hear you did not receive our email confirmation.
Sometimes, this email do filter in to our customers spam or junk folder.
Of course, we are pleased to hear you are happy with your purchase.
Please let us know if we can assist you any further.
Warmest Regards,
Karabar Team.
Quality products
Quality products, speedy delivery. I would highly recommend & make further purchases in the future.
November 8, 2019
Unprompted review
Reply from Karabar
Hello Kevin,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
I would definitely recommend shopping…
I would definitely recommend shopping with Karabar. I Had an issue with my order (totally my own fault) which was sorted immediately by Amy in customer services.
Contact was excellent and very helpful, I even received a call on a Sunday to let me know how the order was progressing. Excellent service and a great product.
November 6, 2019
Unprompted review
Reply from Karabar
Hello,
Thank you for your very positive review.
I have passed your comments onto my colleague in our dedicated customer service team.
We hope you are pleased with your purchase.
Please do not hesitate to contact us again, should you need any further assistance.
Warmest Regards
Karabar Team.
Excellent service.
Quick delivery. Haven’t used them yet, but the outer shell is flexible so shouldn’t crack. Looking forward to trying them out.
October 27, 2019
Unprompted review
Reply from Karabar
Hello Mrs Riley,
Thank you for your excellent review.
We are glad to hear that you are pleased with your purchase and are happy with our delivery times.
We hope to see you again in the future.
Of course, if there is anything further we can assist you with, please do not hesitate to get back in contact.
Warmest Regards,
Karabar Team
Great delivery
Great delivery, but no communication, no email thanking for your purchase
October 24, 2019
Unprompted review
Reply from Karabar
Hello Adrain,
Thank you for your positive review.
We are sorry to hear you are you did not receive our order confirmation, on occasions this can filter into customers spam or junk folders.
However, we are glad to hear you are pleased with the delivery and hope you are happy with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
A Good Cabin Suit Bag
Appears to be well made, but time will tell, other than that the item is exactly as described, and has the ability to hold 3 suits easily. Looks good as well.
October 22, 2019
Unprompted review
Reply from Karabar
Hello Mr Warren,
Thank you for your positive review.
We hope you are delighted with your purchase.
Of course, if there is anything further we can assist you with, please do not hesitate to get back in contact.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Rossana,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Quick delivery and excellent quality…
Quick delivery and excellent quality for the price.
October 18, 2019
Unprompted review
Reply from Karabar
Hello Alan,
Thank you for your positive review.
We hope you are delighted with your purchase.
Of course, please let us know if we can assist you with anything further.
Warmest Regards
Karabar Team
Great delivery
Great delivery - I ordered at 1.30 pm and delivered next morning.
October 18, 2019
Unprompted review
Reply from Karabar
Hello Mr Evans,
Thank you for your excellent review.
We are delighted with your feedback.
We hope you are pleased with your purchase and hope to see you again soon.
Warmest Regards
Karabar Team.
Reply from Karabar
Hello Martin,
Thank you for your positive review.
We are glad to hear you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
Quick delivery and appears good value…
Quick delivery and appears good value for money. Not used as yet but appears good quality luggage and is as described. Bought a pair and received in pristine condition. Proof of the pudding will be at ryannair check in but having measured the cases they appear to be in the right size for a carry on bag.
October 16, 2019
Unprompted review
Reply from Karabar
Hello Mr Davis.
Thank you for your great review.
Should you need any further assistance, please do not hesitate to contact us again.
Warmest Regards
Karabar Team
Reply from Karabar
Hello Mary,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
great value for money
Bought a cheap & cheerful flight bag. Well made & good value for what I paid. Excellent customer services
October 16, 2019
Unprompted review
Reply from Karabar
Hello Ros,
Thank you for your excellent review.
We are delighted with your feedback.
We are glad to hear you are pleased with your purchase and hope to see you again very soon.
Warmest Regards
Karabar Team.
Great products
Great product especially for the price. Good customer service as I had to query why the suitcases hadn't been delivered when I paid for next day delivery. Delivery charge refunded and team member checked where the order was with Hermes. Hermes weren't great and would have left three large boxes out on the street when delivering on a Sunday rather than the next working day as advised. Luckily my neighbour took them in.
October 9, 2019
Unprompted review
Reply from Karabar
Hello Sarah,
Thank you for your positive feedback.
I am delighted to hear our dedicated customer service team reached a suitable resolve with you.
We are sorry that you had an issue with the delivery of the product.
Please contact us again, should you need any further assistance.
Warmest Regards
Karabar Team
Good price and good product but not…
Good price and good product but not fully tested so not sure if the bags any good on taking the betting from the airport yet. No comm on processing the order or the delivery of the items. Have to call them to find out. Only time will tell if the bags are any good and that the 10 years warranty is any good as well.
October 9, 2019
Unprompted review
Reply from Karabar
Hello ,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
I haven't used the product yet
I haven't used the product yet. When I do I will let you know. Until then please don't keep emailing me.
October 7, 2019
Unprompted review
Excellent service-my daughter is…
Excellent service-my daughter is thrilled with the new Paris cases!
October 5, 2019
Unprompted review
Reply from Karabar
Hello Hayley,
Thank you for your excellent review.
We are delighted with your feedback.
We are also pleased to hear your daughter is happy with the cases.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Cases were delivered on time and in…
Cases were delivered on time and in good condition as described. I haven't used them yet.
September 25, 2019
Unprompted review
Reply from Karabar
Hello Laura,
Thank you for your excellent review.
We are delighted with your feedback.
We hope to see you again very soon.
Warmest Regards
Karabar Team.
Easy to order excellent on delivery…
Easy to order excellent on delivery service, product looks great darker colour than shown not used yet so cannot comment further
September 17, 2019
Unprompted review
Reply from Karabar
Hello Sandra,
Thank you for your positive review.
We hope you are delighted with your purchase.
Please let us know if we can assist you any further.
Warmest Regards
Karabar Team
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