Karaca Reviews 5,969

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,602 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products and the excellent delivery service, noting that items often arrive quickly and are well-packaged. Many people are also very satisfied with the customer service, highlighting their helpfulness and responsiveness in resolving issues. However, some customers experienced issues with their orders, including receiving damaged or defective items. A few people also reported dissatisfaction with the customer service, mentioning slow responses or unhelpful interactions, and some found the quality of certain products, like cutlery or a waffle maker, to be poor.

What people talk about most

Product

Users describe positive interactions with product. Customers are very happy with the quality and design of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of dinner sets,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Order

Reviewers highlight ambiguous aspects of order experiences. While some customers praise the ease of ordering,... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers praise the prompt, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The service from the start to finish is really good. I was kept updated from the order to delivery. I had few items that were somewhat defective and Karaca were helpful in replacing the items.... See more

Company replied

Rated 4 out of 5 stars

I am extremely pleased with my dining set. One of the bowels was chipped, after corresponding with the customer service team, a replacement was sent out. A professional team, I would purchase from th... See more

Company replied

Rated 5 out of 5 stars

very easy to order and keep me updated with delivery date also quick delivery. i find the product is a little tricky sometimes it give me just half a cup of coffee and next time will give me a full c... See more

Company replied

Rated 5 out of 5 stars

Overall, I’m very satisfied with my experience and would give 5 stars. The products are great quality and everything met my expectations. The only small issue was that the delivery was a bit slow,... See more

Company replied


Company details

  1. Home Goods Store
  2. Ceramic Manufacturer
  3. Countertop Store
  4. Kitchen Supply Store
  5. Pottery Manufacturer

About Karaca

Written by the company

Karaca is in Hollywood

Karaca proudly made its distinguished debut in Hollywood this year during awards season, where The Karaca Red Carpet Dinnerware Collection, graced the tables of the stars. The exclusive Karaca Red Carpet Collection, featured at these star-studded events, is now available in stores and online for all to enjoy.

 

Hull City x Karaca

Karaca’s strategic partnership with Hull City transcends the boundaries of the pitch with the naming of "The Karaca Circle Restaurant" within Hull City’s Stadium where fans can now enjoy a great meal served on Karaca’s contemporary, timeless, and chic designs.

 

This partnership not only reflects Karaca’s commitment to excellence, but underscores its dedication to nurturing community involvement.

About

Since 1973, Karaca has been the top global brand in home, design, and lifestyle, inspiring and innovating everyday moments. Our products represent a fusion of brilliant engineering, artisanal craftsmanship, and thoughtful designs aimed at enhancing your daily experiences. Whatever your needs, Karaca products and services will inspire creativity and enjoyment, blending cutting-edge technology with friendly & familiar features. Join us, as we set the standard for quality, style, and value.

Discover our Categories

 
Free Delivery when you spend £60 or more
 
90 Days ReturnsFree Return within 90 Days
 
Pay Your WayApple Pay
Google Pay
Pay-in-3 with Klarna
Paypal
Credit Card
 

Stores

📍 Karaca Tottenham Hale Retail Park
Tottenham Hale Retail Park Unit 8, Broad Ln, London N15 4QD, United Kingdom

📍 Karaca Westfield London
Westfield London Shopping Centre Unit 1232, Ariel Way, London W12 7HT

Contact Us

Monday - Friday 9:00 - 18:00
 

Download Karaca App Now


Contact info

4.1

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Great non stick low maintenance pans

Brought a few items from Karaca as my everyday pans needed a refresh. I am so happy with them, they are truly non stick and lightweight. Pleasure to use.

April 11, 2026
Karaca logo

Reply from Karaca

Dear Hina ,

We're happy to hear that you are satisfied with your Karaca pans! It's great to know they're non-stick and lightweight, making them a pleasure to use for your everyday cooking. Thanks for sharing your positive experience with us.

Please mail us at info@karaca.co.uk, if you have any question.

Best regards,
Karaca Porcelain United Kingdom.

Rated 5 out of 5 stars

The package is so well and also I love…

The package is so well and also I love the mugs, they are super pretty

April 10, 2026
Karaca logo

Reply from Karaca

Dear Anh,

We're happy you love the mugs and that they arrived well packaged. Thank you for sharing your positive experience with us; we appreciate it!

Please mail us at info@karaca.co.uk, if you have any question.

Best regards,
Karaca Porcelain United Kingdom.

Rated 4 out of 5 stars

Good quality products at convenient…

Good quality products at convenient price. But expensive delivery

April 11, 2026
Karaca logo

Reply from Karaca

Dear Ghufran ,

We're happy to hear you find our products good and well-priced. We'll look into our delivery costs. Thanks for your feedback.

Please mail us at info@karaca.co.uk, if you have any question.

Best regards,
Karaca Porcelain United Kingdom.

Rated 5 out of 5 stars

Delivered promptly and all went…

Delivered promptly and all went smoothly. Happy with the product. Would buy again.

April 8, 2026
Karaca logo

Reply from Karaca

Dear Dairine,

We're happy to hear that your delivery went smoothly and you're pleased with the product! We appreciate your feedback and future purchase consideration.

Please mail us at info@karaca.co.uk, if you have any question.

Best regards,
Karaca Porcelain United Kingdom.

Rated 5 out of 5 stars

Good quality

November 21, 2025
Karaca logo

Reply from Karaca

Aby,

We're happy you had an excellent experience with our product and service! Thank you for your recommendation and positive feedback.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Highly recommend.

April 8, 2026
Karaca logo

Reply from Karaca

HumZaf,

We're happy you had an excellent experience with our product and service! Thank you for your recommendation and positive feedback.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

always good quality

April 1, 2026
Karaca logo

Reply from Karaca

Dear Zehra,

Thank you for your kind review, we are happy to hear that you are satisfied with the quality.

Best Regards,

Karaca UK

Rated 5 out of 5 stars

Very good product quality

Very good product quality. If you are paying good you are getting good items in return

April 7, 2026
Karaca logo

Reply from Karaca

Atta Monum,

We appreciate you sharing your feedback! We're happy to hear that you find our product quality very good and that you consider it a worthwhile investment.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

I would like to sincerely thank Karaca…

I would like to sincerely thank Karaca customer service. They called me without me even trying to reach them. I have always preferred this brand because I trust its quality, and I will continue to do so in the future.

April 16, 2026
Unprompted review
Karaca logo

Reply from Karaca

Ferizan Ozcan,

We appreciate you taking the time to share your positive experience. We're happy to hear that our customer service met your needs and that you trust our brand's quality. We value your continued preference!

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Excellent

Excellent. Lovely dinner set

April 8, 2026
Karaca logo

Reply from Karaca

Tracey,

We're happy you find our dinner set lovely and excellent. Thank you for your positive feedback; it means a lot to us.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Karaka is excellent company

Karaka is excellent company, they do delivery so quick and they respond fast to customers if you need them.

April 8, 2026
Karaca logo

Reply from Karaca

CAPATINAEMAIL.RU,

We're happy to hear that you had a great experience with our quick delivery and responsive customer support. Thank you for your positive feedback!

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

I give the air fryer 5 stars iam very…

I give the air fryer 5 stars iam very pleased with it

April 8, 2026
Karaca logo

Reply from Karaca

Mrs. Lorraine Marie Long,

We're happy to hear that you're very pleased with the air fryer! Thank you for your wonderful feedback and high rating; we greatly appreciate it.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Had a set of dinner dishes

Had a set of dinner dishes, and cutlery and pot,
Is amazing reasonable and good quality.

April 8, 2026
Karaca logo

Reply from Karaca

Fatemeh Valinejad,

We're happy to hear that you find our dinner dishes, cutlery, and pot to be of good quality and reasonably priced. Thank you for your positive feedback!

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars
Karaca logo

Reply from Karaca

Becea Adina,

We're happy you are pleased with our products and delivery service! Thank you for your positive feedback; we appreciate it greatly.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Lovely Customer service

Lovely Customer service, Fast delivery.

April 7, 2026
Karaca logo

Reply from Karaca

Hy,

We are so glad that you found our customer service lovely and our delivery fast. We appreciate your positive feedback very much.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Quality products

March 28, 2026
Karaca logo

Reply from Karaca

Sukran,

Thank you for your positive feedback; we appreciate it.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Great value

Great value, beautiful pot set.

April 7, 2026
Karaca logo

Reply from Karaca

Cassandra,

We're happy to hear that you find our pot set a great value and beautiful. Thank you for your positive feedback; we appreciate it.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 5 out of 5 stars

Fast delivery

Fast delivery - veautiful set of dinnerware.

April 7, 2026
Karaca logo

Reply from Karaca

Salma,

We're happy to hear that you received your dinnerware quickly and find it beautiful. Thank you for your positive feedback; we appreciate it.

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

Rated 3 out of 5 stars

This item is brilliant however it needs…

This item is brilliant however it needs to be improved so when using kettle mode, it needs to switch off automatically rather than manually, otherwise it boils and boils and boils 😩😩

April 7, 2026
Karaca logo

Reply from Karaca

Dear Kadriye,

Thank you for your review, could you please kindly share a short video of the item demonstrating the issue?

If there's anything we can help with, please don't hesitate to contact us.

Thanks for shopping with KARACA.

Karaca Porcelain United Kingdom.

Rated 5 out of 5 stars

new design

new design, wide variety of products

April 7, 2026
Karaca logo

Reply from Karaca

Saba Sohrabi,

We're happy you appreciate the updated design and extensive product selection. Thank you for your positive feedback!

Please mail us at info@karaca.co.uk, if you have any question.

Karaca UK

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