KARLEX Reviews 

41
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I bought Torekov in 2015 while visiting Sweden. The quality-price are 10/10. Worked like a charm until 2023 summer. Stopped working but it was my fault. Was working while wearing it, diving also. That... See more

Rated 1 out of 5 stars

I bought a completely new whatch from you guys some Weeks ago. The watch didn't Work as supposed to so i contaced your customer service. After several attempts to get in contact and no respons i tried... See more

Rated 2 out of 5 stars

I was absolutly excited about recieving my new Karlex watch. It did look great but unfortunatly it did not work so i send it back. When i return a brand new bought item that is faulty i except... See more

Company replied

Rated 1 out of 5 stars

As another person rated Karlex regarding a faulty item, I’m seeing the same picture. In August I returned the faulty watch. After three weeks I emailed them, since I hadn’t heard from them. The reply... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Founded in the Swedish city of Gothenburg, KARLEX is a watch brand that is contrastive. Instead of going digital, we go mechanical - back to the roots of watchmaking. Building on a core of a mechanical clockwork, we create audacious watches inspired by Sweden’s West Coast. The design of our watches is intended to catch the eye, and to make the observer fascinated by the many parts working in perfect harmony. Put simply, watches that make a statement!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

41 reviews

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2.4

All reviews

(41)

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Rated 5 out of 5 stars

I bought Torekov in 2015 while visiting…

I bought Torekov in 2015 while visiting Sweden. The quality-price are 10/10. Worked like a charm until 2023 summer. Stopped working but it was my fault. Was working while wearing it, diving also. That's a badass watch :) I am looking forward to buy a new one but I can see website is closed I guess.. I want new one soooo bad :)

August 22, 2023
Unprompted review
Rated 1 out of 5 stars

Worst company

I bought a completely new whatch from you guys some Weeks ago. The watch didn't Work as supposed to so i contaced your customer service. After several attempts to get in contact and no respons i tried to wright through Facebook. They told me that they had sent me a return label, but that was far from the truth. I am NEVER gonna buy anything from this site again.

December 17, 2019
Unprompted review
Rated 5 out of 5 stars

High quality but affordable

Providing high quality watches to an affordable price. Love the design and the customer support is beyond!
Recommend!

March 3, 2019
Unprompted review
KARLEX logo

Reply from KARLEX

Thank you Jonas! Makes us happy to hear.

/Christoffer, customer service

Rated 4 out of 5 stars

Nice watch but in a cardboard box

Ordered 30.10, got the watch 6.11 in Finland. Watch is as in pictures and looks good. Feels like a quality watch. Box was not like in the websites pictures, only a black cardboard box. Other than that, no complaints.

November 8, 2018
Unprompted review
KARLEX logo

Reply from KARLEX

Thank you Aho for your review. Happy that you like the watch.

/Christoffer, customer service

Rated 5 out of 5 stars

Ordered a Smögen watch 2 days ago

Ordered a Smögen watch 2 days ago. Got it delivered today, and I live in Kiruna! Super happy with the delivery time. Watch is also looking great. Highly recommended!

October 6, 2018
Unprompted review
KARLEX logo

Reply from KARLEX

Thank you for your kind review!

/Christoffer

Rated 1 out of 5 stars

Took my money but gave me no watch

I ordered a watch weeks ago, the money went out of my account and I got an order number, but yet still haven’t got the watch! Emailed karlex twice now and still have heard nothing! Feel like I’ve just been forgotten about and had my money taken!

April 17, 2018
Unprompted review
KARLEX logo

Reply from KARLEX

Hi Macaulay,

Sorry for a late answer here on Trustpilot. This is not a regular customer service channel for us.

When looking at your errand, it seemed like we repaid you soon after this post.

However, I will apologize for our delayed handling, and I do understand your frustration. As a founder, I am embarrassed to read about our poor service quality in your case. The cause for your delayed replay is that we have been outsourcing our customer service, and that did not work out well. Since about a month ago, we have a completely new setup that will work much better.

With that said, thanks for an honest review (I would have written the same thing if I was you).

I wish you well.

/Christoffer

Rated 1 out of 5 stars

Unprofessional handling of cases with a faulty item

As another person rated Karlex regarding a faulty item, I’m seeing the same picture. In August I returned the faulty watch. After three weeks I emailed them, since I hadn’t heard from them. The reply was that they accepted the reclamation, and would sent a new watch. Two weeks after i once again emailed them. They told me that they had delivery problems with the Marstrand model, so it would take some time. Weeks went and i still didn’t heard anything from them. I emailed them once again, witout any reply and then again asking for a refund, they accepted that, but once again stopped replying me. I told them that I had contacted the hallå konsument. I still haven’t got an reply and the case is starting to be taken cared of by the Hallå Konsument.

November 22, 2017
Unprompted review
KARLEX logo

Reply from KARLEX

Hi Sabrina,

This is very unfortunate, and we apologize for how this errand has been treated. We have obviously made a mistake here. I have sent you a response offering full refund of your purchase. Normally, we send you a new watch right away, but since we've been out of stock for a long while, we haven't been able to send you one. Customer service should have offered you a full refund from the beginning.

Sincerely,

Christoffer, Co-founder, KARLEX

Rated 5 out of 5 stars

Fresh and clean!

I never thought I was a watch guy but it all changed when I got my Karlex.

People can't stop commenting on how fresh and clean it looks so now I don't leave my place without it!

Hope you enjoy yours as much as I enjoy mine!

May 31, 2017
Unprompted review
KARLEX logo

Reply from KARLEX

We're happy to hear that you like it :)

/David

Rated 4 out of 5 stars

Orust - 5 star watch, 3 star band

Bought an Orust.
The watch itself looks nice and it is kind of a eye catcher. Works nice as well. Took 3/4 days to be delivered to Portugal, which is excelent and the same time I get with major retailers.

My only complain is the leather band. My wrist is quite thick and I can only use the last hole on the band, leaving something like a tip of an arrow sticking to the shirt wrist or a weird effect when used with a short sleeve.

That would be the only point to be reviewed. Something like a configuration tool for the wrist or a couple of options.

January 25, 2017
Unprompted review
KARLEX logo

Reply from KARLEX

Hi Hugo,

Thank you for your review. We will consider your comment regarding the strap and see what can be done about that.

/Christoffer, customer services

Rated 5 out of 5 stars

Fast Delivery, amazing watch!

Great customer service, great watch!

Thanks!

September 23, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

Thank you Maura! We're happy to hear that! :)

/Christoffer, customer services

Rated 5 out of 5 stars

Great company and great Torekov!

I ordered the Torekov-model, and it came pretty fast, faster than the finnish post-company usually delivers it's packages.

Quality is nice and it works as it should. Never used watches before, but this suits my style, feels nice in hand and... i always see what time is it, even my phone battery runs out ;)

Thanks for excellent service and excellent product!

- Eetu

August 24, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

Thank you Eetu for your nice words! We are as happy as you are :) /Christoffer, customer services

Rated 4 out of 5 stars

Looks and feels expensive

I bought the 42 mm Marstrand and was very happy with quality of the watch considering the price. The shiny gold gives a nice contrast to the black strap. The only thing I can hold the product back for was the unboxing experience and the case that holds the watch, it felt a little bit cheap. Would love to see something else than a black cardboard box.
But still a great looking watch for a very good price.

August 13, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

Thank you Mathias for a nice review! We are happy that you like the watch :). We will consider the packaging and see what we could do about that! /Christoffer, customer services

Rated 2 out of 5 stars

Faulty watch, looooong process

I was absolutly excited about recieving my new Karlex watch. It did look great but unfortunatly it did not work so i send it back.

When i return a brand new bought item that is faulty i except to get a replacement or my money back fast to buy another.

The process of handling returned items take waaaay too long. Karlex recieved my item 20/07 and say it can take up to 3 weeks + some days to send the money. The process is unacceptable and has taken so long that I now have lost any desire to buy another watch from Karlex. What if the next watch is also faulty, then i have to wait another month to get back my money?

U dont deserve any stars for a faulty watch and slow process. Though i will give you 2 stars because you reply fast by mail.

August 9, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

Hi Carsten,

We're sorry for your troubles and that the watch wasn't working. I must say that we have extremly few returns due to faulty movements, so you were a bit unlucky there. Regarding the payment - 3 weeks is what our payment solutions offer us, and that time is out of our control (I would say that is the standard for many e-retailer). Sometimes it goes faster, but it's not really anything we can do about that.

Again, sorry for the trouble.

Christoffer
Customer Services

Rated 3 out of 5 stars

(temporary?) problems with delivery

The watch (koster) was 2 times out of stock, despite the web-store stating otherwise. On the third try things went smoothly.

July 28, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

Hi Kenny,

The watches are selling out fast and we try our best to keep up and make sure that the right information is displayed. Sometimes the webshop isn't syncing with the inventory. We're sorry for the confusion.

Christoffer
Customer Services

Rated 5 out of 5 stars

Simply amazing!

Really happy with both the service and quality that were involved!
Worth the price if you're looking for a nice quality watch to use.

July 19, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

We're happy to hear that André :)

Christoffer
Customer Services

Rated 5 out of 5 stars

Great Quality

Great watch with a very professional feel and amazing quality. Its very comfortable and fits good.

July 19, 2016
Unprompted review
KARLEX logo

Reply from KARLEX

We're happy to hear that Johan!

Christoffer Customer Services

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