Kartel Watches Reviews 2,364

Did the instore experience at coal drop yard with Daniel, top man really knows his watches, chatting and made to feel at home straight away. He even listened to reminiscing about the old days when I... See more

It was a really enjoyable experience! The appointment was at 10.30 in the morning, a bit early to take advantage of his extensive range of malt whiskies. I had received the Kartel voucher from my son... See more

My partner received a voucher for the watchmaking experience at the Edinburgh branch. As soon as we came in John and Brad brought us over seats and offered us drinks ranging from Irn Bru to whiskey, t... See more

Husband and son went to the St Andrews, Kartel store on Saturday, 20th December 2025. Dale went above and beyond to ensure they had an exceptional experience. They learnt about the watches in a very... See more

Edit: originally, i noted watch started to lose time after less than a year. Emailed online support with proof of purchase, chased two or three times over a few weeks, no reply. Following this review... See more

The guy who served us was great. Started off looking for a new strap for my now discontinued face and had picked one. Then spotted the new st andrews watches and left with one of them too. He was tr... See more

I bought this Itison watch making voucher for my husband for his birthday and we had a great time. Koren told us about the history behind Kartel watches She showed us the selection of watch fac... See more

Dealt with Dale and Stewart in the St Andrews shop. Experience was second to none really laid back and relaxed, no pressure. Due to a miscommunication and waiting on stock coming in I received a perso... See more

Didn't know what to expect, but our experience definitely exceeded our expectations. Led by newly appointed Karen, (we would never have known if she hadn't told us!), was interesting to listen to... See more

What a awesome experience. Went to the London store and from the start to finish it was a wonderful experience being greeted by Daniel and zaiuub as we walked in and being given a large glass of whisk... See more

We had a great experience at Kartel London. Daniel our host was lovely, and we soon built up a rapport. I would emphasis this is a watch building experience not a watch making too avoid any disapp... See more

I did an in shop watch experience with Dale, he was very informative about the watches available and different options I could use. The atmosphere in the shop is very relaxed. Nothing was a problem a... See more

We were recommended this by family and we were not disappointed. It was a great experience choosing the style and makeup of your own quality watch. Dale couldn’t have made us feel any more welcome an... See more

Watch Experience was a birthday gift from my sons. 12pm start and made to feel very welcome by Brad & Grahame. Overview of the company, enquired what I wanted for the session, my background and intere... See more

Popped in for a look as the window display was very appealing. Best thing we did all day. We were greeted By John and the service and expertise from him was not only fantastic but extremely wel... See more

John made our visit most enjoyable. With so many options to choose from and an interesting selection and background to the brand we had fun choosing our watches with so many details to consider and mu... See more

If you enjoy watches and piecing together your own unique watch then this is for you. The London Kartel shop was clean and well presented with all the different combinations of watches laid out for yo... See more

It was a very nice experience. I could purchase nice products watch and eyeglasses and my friend some eyeglasses. The 2 guys helping me and my friend were exceptionally helpful and knowing there prod... See more

We had an amazing experience with our personal expert. He was able to share the history and the work of the company. He assisted in picking out special pieces as well as personalize them. We hope t... See more

We finally made our appointment today after having to cancel due to unforeseen circumstances.Brad introduced his self to us by handshake.And we had coffee made for us We had a lovely chat about compan... See more

The Kartel watch making experience was extremely fun! My family and I recently went in to get some new timepieces and had a great time. The sales associates, Brad and John walked us through all the di... See more

Being all the way in America, I thought the shipping would take longer than it did, but the watch came sooner than expected in exceptional fashion with the wrapping and leather case. The watch looks b... See more

I booked a one hour appointment for my partner as a gift as he loves his watches. From start to finish it was a pleasure. He remembered us from popping in a month before, was very attentive with welco... See more

The whole experience was great from start to finish. Despite Koren only being a few weeks in the job, she was very knowledgeable. Would definitely recommend Kartel, prices are great and the chances of... See more

We have purchased Kartel watches previously and have never been disappointed so booked the kartel watch experience as a retirement gift. Money well spent and would definitely recommend. Dale and Lea... See more

From the moment we walked in the door we were treated so well , I was greeted with a warm welcome and a choice of local refreshments, Our host walked us through the fascinating 250-year history of lo... See more

Brad was brilliant from the moment we arrived. It was a friends birthday experience, and as soon as we arrived he immediately asked what music she liked and the proceeds to play her favourite music. B... See more

Cannot say how much I enjoyed my day today with Brad at the Edinburgh store. My uncle and I got a watch experience and from the moment we got in Brad was attentive, good fun, knowledgeable... See more

Thoroughly enjoyed the built your watch experience at the Kartel shop in St. Andrews. Koren was a friendly, engaging, knowledgeable host which added to the whole experience. I am very pleased with my... See more

Went in to get my old watch repaired (I smashed it) and after lots of discussion, trying on and decisions bought a new watch too. The staff were amazing discussing options and the best options/straps... See more

One of the best gifts I have ever been bought! Awesome time going through all the different styles, learning the history of the company. Brad, thankyou for making the experience so enjoyable and you... See more

Lovely afternoon in St Andrews branch, choosing the style of watch I wanted. Greeted firstly by sitting having a coffee and chat. Followed by a glass of Prosecco whilst deciding on my design of watch... See more

This was the best watch experience which over exceeded my expectations. Great hospitality the moment we walked in, and Daniel made us all feel welcome and explained everything so well. I ended up taki... See more

I was given a really smart Kartel watch several years ago by my son. It stopped working for some reason. It was out of guarantee but I sent it back to the St Andrews shop to see if they could fix it... See more

I don't know whether there was a glitch or a misunderstanding: the sending of the voucher to the recipient by email was not received by her. Luckily, you posted me the item which i handed to her.

I was very disappointed as there was not a massive selection on watches and tailoring them to my tastes to choose from. The lady who gave us our experience was great. How ever for £245 on a wat... See more

Brad was very friendly and welcoming throughout the experience. He talked me through the various watch options and their history. He was patient and helpful as I went through various options and combi... See more

What an experience! From the second I walked into the shop, Corin could not do enough to make my experience amazing. Despite only having been there a short period of time, she was so knowledgeable, he... See more

I signed up for the “watch building experience” through Viator. It was a great experience, I am so glad I spent the morning with Brad in the Edinburgh location. The experience is well worth it and now... See more

A really good afternoon spent at the King’s Cross office We got there early and asked the staff member if we could be seen early He made a few adjustments and saw us He went through the differ... See more

Was give a voucher by my Children as part of my 55th Birthday as they wanted to get me something memorable, and Kartel have delivered on this. The watch I have chosen is both stylish and eye catching.... See more

A truly disappionting experience. I was gifted the Kartel Watch Building experience by my wife for Christmas 2024, she had also brought herself one as she knew I would not be that confident in... See more

Always been a huge supporter of Kartel with most gifts for my husband purchased here. After buying the latest gift in December last year, a watch experience at the Edinburgh store and a lovely '... See more

Phoned Kartel as wanted to change the colour of the buckle. Absolutely no problem. Lovely lady explained how to do this online. Strap arrived 2 days later. Wonderful friendly service.

I went to the StAndrews store today with a prearranged appointment and was greeted by Koren who was extremely polite and knowledgeable about the company and the watches and accessories,on arrival i... See more

Was a nice greeting and glass of wine at london store and I do like the watch I chose and had nice engraving thank you (having been given the 'watch making experience' as a gift). It is stretching th... See more

I had a Virgin Experience which was written as "Learn about the world of Kartel as you design a watch that reflects your style." Having repaired multiple types of watches this was an exciting present... See more

Great that you can choose the watch face to a strap of your choice. Stewart was also very helpful during my visit in helping me with the purchase of my watch. Highly recommend the St Andrews Branch... See more

My dad and I had a great time with Brad at Kartel. His knowledge really supported me in deciding on the right product. The whole experience was calm and felt luxurious. Amazing range of options and no... See more

I emailed regarding the watch experience and have not heard anything back yet. This is a bad experience so far!

We really enjoyed our watch making experience at Kartel. We were visiting from Australia and thought It was such a great concept.Dale looked after us so well and made it so enjoyable. Nothing was too... See more

I booked a watch making Virgin experience for my husband. While it was good, I feel the title of it was quite misleading. I felt it was just a personalised shopping experience. No ‘making’ as... See more

We booked into the Kartel experience in St James Quarter in Edinburgh to buy personalised watches as wedding gifts for each other. Brad helped us through everything, making us feel at ease and made pe... See more

Koren was great! She was extremely helpful and patient while we looked at and picked out our watches! My father-in-law, myself, and my two brother-in-laws bought watches to celebrate our first trip to... See more

I have tried to email Bobby given his response to this review, but the email just bounced back. I also tried to contact Kart through their website, again no response!!!! My husband was given this... See more

Very bad customer service, the watch us stunning however the original box was never sent out to me. Even when I rang and tried to chase it up there wasnt any progress made. I chose the most expensiv... See more