Kaspa's Desserts - Chelmsford Reviews 3

DO NOT USE THEM! I ordered again and they missed things out from my order and still charged me and didn’t refund me the £25. Don’t be a fool and order from them you won’t get what you paid for and you won’t get your money back. Complete money grabbing scam artists with no morals or care for their customers. AVOID AT ALL COSTS. DO NOT ORDER FROM HERE on the 20th
February I paid £2 extra for Kiwi and they didn't even put kiwi in it and won't even refund me!
The week before on the 12th February I ordered this same thing and they sent me completely the wrong order a kinder bueno and refused to refund me saying contact uber eats uber eats won't even get in touch it's impossible and took an hour over the allotted time to be delivered this place needs to be shut down and avoided at all costs DO NOT BUY FROM HERE YOU PAY FOR THINGS THEY DON’T EVEN GIVE YOU AND DON’T REFUND YOU.

Staff were welcoming and we were approached as we walked in. Polite and courteous staff. It seems like it needs a little update as a few of the seats had black masking tape covering holes and wear and tear. I'm sure you could have got chairs re-covered or even use pink masking tape. At first glance it all looks nice and modern/pink themed like a American diner, but as you spend time in there you see that it's not in the best condition, even the seat at the door that you wait on has masking tape covering holes. One of the main chairs in a booth type situation has masking tape the size of a cushion right in the middle and I'm sure that can't have been comfortable to sit on. Apart from that it's in good condition considering the shops been there for quite a few years but appearance is everything and if I had come here for the first time I would have turned away, and if realised it was that run down I probably wouldn't even have gone in.
Very very disappointed with the food we bought. I have not been for a while, so thought we would go as it's usually really nice.
First of all we had the Bueno crêpe with "Bueno ice cream" apparently. First off I'm not too sure that the crêpe was freshly made, it was under cooked, rubbery and tasteless. And I mean no taste at all. And for £9.95 that's a huge waste of money. Plus it was quite small compared to some others we have had.
The "chocolate sauce" had a bitter taste to it, an after taste.
Now the Kinder Bueno ice cream was rank. It had a rancid taste like it was gone off. We all like Bueno but this was horrific. So disgusting. So disappointing to have spent our money and time and we get home to this nasty stuff.
Even to look at the crêpe you can see how pale it is. You can see it's not cooked properly. It needs holiday for a sun tan as to how pale it was. Very upset that she has to throw this away and has wasted her money and time.
I also bought a plain waffle and it was floppy, rubbery and very undercooked. I understand you were busy but that doesn't take away from your waffle maker has a timer, I'm sure you would AGAIN have seen that it was undercooked. I'm now going to have to re-cook over my waffle. As this is not cooked properly either. I tried to taste some of the edge and it had a bitter taste. We were not able to eat ANYTHING that we purchased.