Over 2hours wait for a delivery. This is not acceptable so I cancelled my order . How can it take 2hours to make 2 milkshake and deliver them
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On Wednesday afternoon 19th of February the family visited Kaspa's Lincoln When standing at the counter not one of the four members of staff looked up to make eye contact. None of them were that busy... See more
Company replied
A bunch of liars / scammers Ordered from the kaspas Lincoln store via just eat, and they sent a the order with a missing item. We phoned the store stating this and they said, we can get it... See more
Company replied
Ordered ice cream and received a tiny portion, unhappy especially with price charged for it
Company replied
Company details
Written by the company
Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.
Contact info
41-47 Claskegate, LN2 1LA, Lincoln, United Kingdom
- 01522255073
2.7
Poor
4 reviews
Replied to 18% of negative reviews
Typically replies within 1 month
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Over 2hours wait for a delivery
Over 2hours wait for a delivery. This is not acceptable so I cancelled my order . How can it take 2hours to make 2 milkshake and deliver them
June 15, 2025
Unprompted review
Reply from Kaspa's Desserts - Lincoln
Hi Rob, we're sorry to hear about your experience with the delivery time. We advise you to please contact the platform in which you placed your order.
Stony Faced Unfriendly Staff at Kaspa's Lincoln
On Wednesday afternoon 19th of February the family visited Kaspa's Lincoln When standing at the counter not one of the four members of staff looked up to make eye contact. None of them were that busy preparing food. The staff supervisor who eventually served us would not walk two paces to help identify the doughnuts our granddaughters had chosen. I had to show a photo. Throughout the transaction the supervisor's manner was condescending and sullen.
February 19, 2025
Unprompted review
Reply from Kaspa's Desserts - Lincoln
Hi William, we're sorry to hear about your experience with our staff at the Lincoln branch. We will pass your comments to the team to prevent this from happening again.
Ordered ice cream and received a tiny…
Ordered ice cream and received a tiny portion, unhappy especially with price charged for it
January 8, 2025
Unprompted review
Reply from Kaspa's Desserts - Lincoln
We're sorry to hear about this Sophie, we will pass your comments to the branch to prevent this from happening again.
A bunch of liars / scammers
A bunch of liars / scammers
Ordered from the kaspas Lincoln store via just eat, and they sent a the order with a missing item.
We phoned the store stating this and they said, we can get it refunded through just eat and to order again and refund again as a good will gesture.
Just Eat has refused to refund on both claims after explaining the situation and phoning kaspas again a week later they told us there's nothing they can do.
A company to not trust.
August 11, 2024
Unprompted review
Reply from Kaspa's Desserts - Lincoln
Hi, thank you for getting in touch with us. We are sorry to hear about this. If you have ordered through delivery, the platform you used will be able to help you with any delivery issues that you have had.
Unfortunately, we cannot deal with any complaints that are bought through these platforms so we advise that you get in touch with them directly.
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