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Kaspa’s are an award-winning collection of exciting dessert houses that offer the world’s favourite hot and cold desserts under one roof. Our menu boasts a mouthwatering selection of ice creams, gelatos, waffles, crepes, milkshakes, smoothies, and sundaes. Our parlours will change the way you view dessert.
220-221 High Street, SR1 1TZ, Sunderland, United Kingdom
2.9
2 reviews
Replied to 17% of negative reviews
Typically replies within 1 month
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Terrible, orderd on uber eats twice both times stuff comes cold and I was only about a 10 min drive from shop ridiculous must have come straight out the fridge or freezer was ice cold horrendous sort it out or get new staff
I ordered a Pistachio Sundae from the Sunderland branch. There was a piece of glass in the ice cream. It looked like it had broken off the edge of something.
I tried to ring the shop to warn them that it was in the ice cream but the phone number given online was not recognised / in use.
I went through the online form and received a reply which stated that I should contact Uber Eats if I was not happy with the product as they could not help.
Reply from Kaspa's Desserts - Sunderland
Hi SimW, we're very sorry to hear about the piece of glass in your sundae. Please reach out to us on our contact form so our customer service team can pick this up for you: https://kaspas.co.uk/contact-us/#contact-section
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