Top Service!
Very good Company. My Ring was too large and unfortunately out of stock they made a new one free of charge and very quickly!
October 9, 2025
Unprompted review
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Company details
Information provided by various external sources
http://www.kassel.fr
Contact info
France
- kassel.fr
4.2
Great
249 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nice product and amazing customer service
Candles are amazing they smell so good and jewels are nice and exaclty what displayed in the pictures. Unfortunately I had an issue with one of the candles I bought (out of 3 purchased) because I didn't find any jewel inside. Even if I didn't buy the candles directly from the official site but from vente privee website I've reached out to Mon Bijou Secret customer service explaining the situation. They immediately answered and sent over via post the jewel which arrived in 2 business days to Italy. I had a great experience overall and recommend the products because of the quality of the product and the fast and adequate response from customer service.
February 22, 2023
Unprompted review
Reply from Kassel
Hello Arianna Carbone,
We would like to thank you sincerely for your opinion which touches us very much.
We wish you a very nice day.
Best wishes,
KASSEL
Bonjour Arianna Carbone,
nous vous remercions sincèrement de votre avis qui nous touche énormément.
Nous vous souhaitons une très belle journée.
Bien à vous,
KASSEL
Reply from Kassel
Bonjour Camille,
nous vous remercions de votre post et sommes ravis de vous lire.
Très belle journée.
Kassel
Tres gentile
Tres gentile
They did my lost diamond as was written in the guarantee. Fast and very gentile
Very very professionals. Thank you
January 25, 2022
Unprompted review
Reply from Kassel
Hello,
we are very happy to read you and thank you very much for your post.
Have a nice day.
Kassel
Fantastic service
Fantastic service, quick, efficient and very customer orientated. I'm verry happy with the product as well-diamond ring. Beautifully made
January 19, 2022
Unprompted review
Reply from Kassel
Hello,
we are very happy to read your mail. We thank you so much for your post.
Kassel,
Horrible service
Horrible service, horrible product
I bought a “gold” ring which I paid nearly €400 for, the ring lost half of the diamonds few days after I wore it and whithin the month turned black and rusty. Since it was still under warranty I contacted them to have it replaced or get a refund but they refused and instead told me to send it for repair… how can you repair a rusty ring that is supposed to be gold …
October 13, 2021
Unprompted review
Reply from Kassel
Hello,
I can confirm that the jewellery is made of gold, but its use can change the properties of the gold. Gold is not destined to remain untouched, it has properties that must be respected otherwise its appearance will become different. This is not due to the quality of the jewellery but to its use.
We remain at your disposal for any further information you may require.
Kassel
The worst experience i have ever had..
The worst experience i have ever had... the necklace i had bought from them, got broken, so they requested me to send to them, which i did. After they received the item, they sent me earrings instead of the necklace. So i complained and they asked me to resend them back, through a return label they sent to me. All to here fine. But the issue is that i live in Denmark and they sent me a return label for the post in France. My post in Denmark confirms that they cannot trace the item, because the tracking number is that of France. Now the company does not accept to send me the necklace because they did not receive yet the earrings. But how is this my fault? They have sent the wring item, and sent me the return label, which i verified to them that i have delivered to post in Denmark. But because they cannot trace it, they do not accept to send my item? How is this fair? TO not talk about the fact that client service hardly responds to me. Such an unprofessional company and very unfair!!! They need actually to compensate me extra for the efforts, time and money spent. But they do not even do the basics!!
December 10, 2020
Unprompted review
Perfect!
Great Service, great Product, great Team,
Very fast shipping to Germany
Thank you very much!
April 12, 2019
Unprompted review
Very kind people
Very kind people. Timely and impeccable service. The customer's needs are accepted and taken into due consideration
June 27, 2018
Unprompted review
Я купил часы LOUIS COTTIER на сайте…
I send 6 time check if my watch. You don't see nothing. You don't like make service. You very like money. Thanks for your
service. Open eyes.
May 15, 2018
Unprompted review
Reply from Kassel
Bonjour,
Nous sommes désolés de lire votre commentaire.
Pour toute prise en charge sous garantie, quelque soit le produit ou la marque, la facture d'achat est indispensable. Sans celle-ci, aucune prise en charge n'est possible et un devis est alors envoyé. Il s'agit là du fonctionnement de toutes les garanties quelles qu'elles soient.
Notre service client vous a réclamé votre facture d'achat à quatre reprises afin de prendre la réparation de votre montre sous garantie. En vain. Un devis de réparation vous a donc été envoyé par mail. Celui-ci comporte une pièce jointe indiquant le détail des réparations.
Pour toute prise en charge dans le cadre de la garantie, nous serons ravis de recevoir votre montre accompagnée de votre facture d'achat. Vous trouverez celle-ci en vous connectant au site sur lequel vous l'avez acheté.
Nous restons à votre disposition.
Votre service client KASSEL
Привет,
Сожалеем, что прочитали ваш комментарий.
Для любой поддержки по гарантии, независимо от продукта или бренда, счет-фактура покупки является существенным. Без него поддержка не возможна и отправляется цитата. Это гарантия каких-либо гарантий.
Наша служба поддержки клиентов четыре раза запрашивала ваш счет-фактуру на покупку часов по гарантии. Напрасно. Справку по ремонту отправили вам по электронной почте. В нем содержится вложение с указанием деталей ремонта.
Для любой поддержки в рамках гарантии мы будем рады получить ваши часы в сопровождении вашего счета-фактуры на покупку. Вы найдете его, подключившись к сайту, где вы его купили.
Мы остаемся в вашем распоряжении.
Обслуживание клиентов KASSEL
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