I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more
Company replied
I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more
Company replied
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more
Company replied
3.9
Great
867 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This casino game is the best one so…
This casino game is the best one so please don’t hesitate to join in!! ❤️❤️❤️
July 23, 2025
Unprompted review
Reply from Katanaspin
Dear Amalia,
Thank you so much for the great review! We appreciate you and hope to continue to deliver and be the best, just as you perceive us.
Best regards,
Katanaspin Team
I think I got a bit confused
I think I got a bit confused, but everything is fine now
July 21, 2025
Unprompted review
Reply from Katanaspin
Hello!
Your kind words mean the world to us - thank you for your fantastic review! We’re delighted to know you had a great time, and we’re excited to welcome you back again soon.
Best regards,
KatanaSpin Team
I’ve been playing for a few years and…
I’ve been playing for a few years and have won a lot over ther years and if I have a problem thay do there best to sort it as fast as possible love this site
July 17, 2025
Unprompted review
Reply from Katanaspin
Dear Michelle,
Thank you so much for your kind words and for being with us for so long! 🎉 We're truly happy to hear that you've had great wins and that our team has been able to support you whenever needed. Your loyalty means a lot, and we’re always here to help make your experience smooth and enjoyable.
Wishing you continued fun and success,
Best regards,
KatanaSpin Team 🎯
Reply from Katanaspin
Dear Gloria,
Thank you so much for your kind words! We're thrilled to hear you love Katanaspin. Wishing you lots of fun and great wins!
Best regards,
Katanaspin Team
Katanaspin has loads of great games
Katanaspin has loads of great games, all your favourites are here. Fast payouts and the live chat feature is probably one of the best I have used. Had lots of fun and wins and hopefully you will too.
July 13, 2025
Unprompted review
Reply from Katanaspin
Dear Daniel,
Thank you for sharing your great experience! We're glad to hear you enjoyed the variety of games, fast payouts, and our live chat support. Wishing you many more fun moments and big wins ahead!
Best regards,
Katanaspin Team
Reply from Katanaspin
Dear Natalie,
Thank you for your review — we truly appreciate your feedback and hope to see more of you enjoying our services.
If there's anything we can do to assist you further, please don’t hesitate to email us with “Trustpilot” in the subject line. We’d be happy to look into your case.
Please note that a 3-star rating is generally considered neutral, while 4 or 5 stars are viewed as positive — nonetheless, we sincerely value your opinion and support.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Tom!
Thank you so much for your fantastic review! Your kind words truly mean the world to us. We're overjoyed to hear that you had such a great time at KatanaSpin. Feedback like yours reminds us why we’re passionate about what we do and pushes us to keep raising the bar. We’re already looking forward to your next visit!
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Bub!
We truly appreciate your amazing feedback - your support means everything to us! It’s wonderful to hear you had a great experience, and we look forward to having you back with us soon.
Best regards,
KatanaSpin Team
Stole my money soon as I won on a…
Stole my money soon as I won on a feature , and the bonus game ended in big bass 1000 they closed my account I had just won £150
Now I can't even retrieve my money and they've blocked my account and won't reply.
I've got screenshots as evidence.
Edit;
Can trust pilot please let me submit all evidence to give these a kick up the bum.
I'm still without money, they're making me jump through silly hoops on a wild goose chase, toying with me out of spite .
Theft, torment of mental health, and financial struggles and still stalling what I'm owed, you'd also think they'd willingly chuck you compensation for mental distress and financial struggles they've left me in, but no they rejected that and continued to stall and leave me struggling.
July 9, 2025
Unprompted review
Reply from Katanaspin
Hi Kyle,
We’re sorry to hear that this is your impression of our casino. It sounds like you may have encountered an issue with a bonus round but we cannot tell, because this is a bit general and no information has been left out for us to reach out properly.
To help you properly, we kindly ask you to contact us via email with the subject "Trustpilot", so we can locate your account and investigate further. Your review is quite general and does not include contact details, so we’re unable to assist you directly without more information.
Please know that we truly care about our players and are committed to resolving any issues. Our team is available 24/7, and we have dedicated staff working to ensure a smooth and enjoyable experience for everyone.
Looking forward to hearing from you.
Best regards,
KatanaSpin Team
The team was helpful and understanding
The team was helpful and understanding
July 1, 2025
Unprompted review
Reply from Katanaspin
Hello, Zack!
Thank you so much for your wonderful review! Your kind words truly mean a lot to us. We’re thrilled to hear you had a great experience and can’t wait to welcome you back soon.
Best regards,
KatanaSpin Team
Always a great experience when dealing…
Always a great experience when dealing with the Team at KATANASPIN 😊 Daisy you were a pleasure and very professional in all aspects. Polite quick and helpful 🙏🏼 can't ask for better customer service. Thank you Daisy
July 1, 2025
Unprompted review
Reply from Katanaspin
Hi there, Darran!
We really appreciate your fantastic feedback! It’s wonderful to know you enjoyed your time with us. We look forward to having you back again soon.
Best regards,
KatanaSpin Team
Aubrey is always very helpful and very…
Aubrey is always very helpful and very supportive, the games are great and so much fun
July 1, 2025
Unprompted review
Reply from Katanaspin
Hello, Keith!
Your kind words mean everything to us - thank you for sharing your fantastic review! We’re so happy you had a great time and eagerly await your next visit.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hi there, RC!
Thank you for your amazing review! Your support means the world to us. We’re delighted you had a great experience and look forward to welcoming you back soon.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Cameron!
Thank you so much for your wonderful review! We’re thrilled to hear you had an enjoyable time, and we look forward to welcoming you back very soon.
Best regards,
KatanaSpin Team
Great app and great customer service
Great app and great customer service
June 25, 2025
Unprompted review
Reply from Katanaspin
Hello, Joey!
We truly appreciate your kind feedback! It’s great to know you had a fantastic experience, and we can’t wait to have you back again shortly.
Best regards,
KatanaSpin Team
Long withdrawal
My account was fully verified yet they made me do it again long withdrawal process but I have received my withdrawal so at least they do payout your withdrawal. Would give 5 if they paid out faster and bonus weren’t hard to get.
June 20, 2025
Unprompted review
Reply from Katanaspin
Hello, Mr!
Thank you for your feedback. We truly appreciate it. We always strive to provide top-quality service and improve wherever possible.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
We’re always looking for ways to reward our players with exciting bonuses! In addition to our daily prize wheels, we offer a loyalty program and a variety of other promotions. To explore everything available, be sure to visit our Promotions and Bonus Terms sections.
Thank you for your understanding.
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hello, Dean!
Your lovely words mean a lot to us - thank you for the amazing review! We’re so happy you had a great time and eagerly await your next visit.
Best regards,
KatanaSpin Team
Aubrey was very helpful and efficient…
Aubrey was very helpful and efficient with my questions and resolved very quickly and professionally great talking highly recommend.
June 26, 2025
Unprompted review
Reply from Katanaspin
Hello, Jay!
Thanks for your fantastic feedback! We’re delighted you enjoyed your time with us and can’t wait to welcome you back soon.
Best regards,
KatanaSpin Team
Always helpful and friendly
Always helpful and friendly. Very enjoyable people
Nicholas Tuckey
June 26, 2025
Unprompted review
Reply from Katanaspin
Hello, Nicholas!
Thank you so much for your amazing review! It’s truly rewarding to hear you had a great experience. Your kind words mean a lot to us, and we can’t wait to have you back again soon!
Best regards,
KatanaSpin Team
Excellent great customer service
Excellent great customer service
Scott Barr
June 26, 2025
Unprompted review
Reply from Katanaspin
Hi there, Scott!
We’re incredibly grateful for your thoughtful feedback! Knowing you had a wonderful time brings us so much joy. Your support means everything, and we look forward to welcoming you back soon!
Best regards,
KatanaSpin Team
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