While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are satisfied with the quality of the products, particularly jeans, noting their durability, comfortable fit, and resistance to wear and tear. People appreciate the thick, durable denim, neat stitching, and how well the fabric maintains its shape and color after washing. However, some people were dissatisfied with the customer service, citing issues with unresponsiveness, difficulties with returns for ill-fitting or faulty items, and problems with receiving refunds. There are also mentions of products arriving with unpleasant smells or not matching descriptions, and some customers experienced significant delays or non-receipt of their orders.

What people talk about most

Product

People report ambiguous experiences with product quality. Many customers praise the fit, durability, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the amazing quality of clothes, noting... See more

Return policy

Customers consistently note ambiguous experiences with the return policy. While some reviewers found the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Some customers report excellent and helpful... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Based on these reviews

Rated 3 out of 5 stars

Had a sizing issue-emailed support at 9pm, got a reply at 9:30/ Replacement shipped next morning. Jeans are holding up weekly wear.

Rated 4 out of 5 stars

I ordered a pair of the brown jeans (I already have 2 pairs) just after Christmas, they arrived today and fit perfectly! The only criticism would be shipping, Royal Mail was expecting the parcel for... See more

Rated 4 out of 5 stars

Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the... See more


Company details

  1. Women's Clothing Store

Written by the company

Step into the world of Katch Me! Since 2018, we've been lighting up the women's fast fashion scene with the freshest, most irresistible styles. Our mission is simple: to bring you quality, on-trend fashion at prices that let your style shine, not strain your wallet. Dive into our collections – from head-turning dresses and alluring lingerie to perfect accessories and shoes – all curated in one place for effortless, fabulous looks, whatever your vibe or venue. With unique designs, quality you can trust, and service that supports you, we're dedicated to making your Katch Me experience exceptional.


Contact info

3.1

Average

TrustScore 3 out of 5

570 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely jeans

Lovely jeans, great for sizing, not too long! Fast delivery and a great price

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

Thank you

Although my experience hasn’t been the best - this has since been rectified. Amazing quality clothes despite the customer service needing some improvement (making an effort to periodically check the “junk” folder)

Thanks for finally sorting my query

February 2, 2026
Unprompted review
Rated 4 out of 5 stars

Color stays great even after several…

Color stays great even after several cold-water washes - no drastic fading or discoloration. It seam uses triple stitching for extra durability, and back pockets are deep enough to hold a wallet securely without anything slipping out. Customer support answered fit questions quickly, and cost is better than what I've seen at department stores.

March 22, 2026
Unprompted review
Rated 4 out of 5 stars

Denim feels thick and durable unlike…

Denim feels thick and durable unlike many thin pairs I’ve bought before. Stitching is neat across all seams, and the fabric holds its shape well after several wears. Support team replied quickly when I asked about sizing, and the cost is lower than similar styles on other sites.

March 13, 2026
Unprompted review
Rated 1 out of 5 stars

I would not ever order directly from…

I would not ever order directly from the Katch me website again. The 2 piece shortseti ordered 1 was poorly made and the other being the same size seemed stretched out almost as if it was a bigger size. It took forever receiving correspondence from the company regarding returns. So much so by the time I received instructions it was too late to return. The return process is horrible and the delivery fees are atrocious. Now, every item Ive ordered from this seller on TikTok shop has been great and the return process just as good. Not sure why there is a difference but there is. And to ask me to give a 5 star review just to receive a $4 refund on a $40 order is crazy. Nope. Im telling the truth. I do NOT recommend ordering directly from site and they can keep that $4. Ill wear the short sets to bed or doing housework.

February 2, 2026
Unprompted review
Katch Me logo

Reply from Katch Me

Hi Arlene,

We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.

We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.

Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.

Best regards,
KatchMe

Rated 1 out of 5 stars

Not fast in replying to emails!

When I bought a Christmas item they didn’t extend the returns date!
They also took ages to reply to all of my emails!
Not very good customer relations.

December 6, 2025
Unprompted review
Katch Me logo

Reply from Katch Me

Hi frosty,

We’re truly sorry to hear your experience fell short of your expectations. Thank you for taking the time to share your honest feedback. It helps us improve every day.

We take your concerns very seriously and want to make this right for you. Please reach out to our support team at sales@katchme.co.uk with your order number, and we’ll assist you promptly with a resolution.
In the meantime, we have also contacted you. Please check your email.

Customer satisfaction is our top priority, and we hope to have the chance to earn back your trust.

Best regards,
KatchMe

Rated 5 out of 5 stars

Amazing products

Amazing products, bought jeans and a set and the quality is great so comfortable and just as advertised. Love love love

February 11, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look