KateofkensingtonReviews 

200
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Received two lovely products in my first online order from Kate of Kensington, (other purchases were made at my local garden centre). Approximately 9 days from ordering to being received so not too lo... See more

Rated 5 out of 5 stars

Kate of Kensington marble platters and coasters are absolutely beautiful. The designs are timeless and the quality is impressive. We are gradually extending our collection as they really add a touc... See more

Rated 5 out of 5 stars

Bought a selection of sizes as presents but ended up keeping more for myself! Useful as mats, platters, cutting boards or simply to cheer up a dull surface. High quality, colourful, fun, easy to clean... See more

Rated 3 out of 5 stars

The parcel was meant to arrive within 2-4 working days, and took longer. When it arrived, the picture inside was damaged due to poor packaging (which is also paid for). The products themselves are... See more

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4.6

Excellent

TrustScore 4.5 out of 5

200 reviews

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4.6

All reviews

(200)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highland Cow platter

Beautiful highland cow platter that I recieved and packaged so well. Also came very quickly. I have bought several items from Kate of Kesington and very pleased with them all.

April 5, 2022
Rated 2 out of 5 stars

Both items we ordered were incorrect…

Both items we ordered were incorrect regardless of the paper work showing the correct order. Although I have been told I can return them I still haven’t received the returns label or the correct items.

March 7, 2022
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Reply from Kateofkensington

Thank you for your review, we are so sorry that you received the wrong item. I have looked into this for you and I can see that a return has been arranged and the replacement item has been dispatched out to you. I am so sorry about the delay, should you have you any further queries please do not hesitate to contact us. Kind Regards Kate of Kensington

Rated 5 out of 5 stars

great website

great website. Products are fantastic quality. service is great!
Products are a little pricy but they are very high quality and really durable too! So worth the little extra to pay

February 23, 2022
Rated 5 out of 5 stars

Amazing customer service, beautiful products

I'd recently seen some of these mugs and platters in a local home and garden centre and decided to purchase them after I'd had my new kitchen fitted. Unfortunately when I returned they no longer stocked the mugs. I purchased two platters and loved them in my new kitchen so decided to go directly to the Kate of Kensington website to see if I could obtain the mugs. I wanted the 6 mug set but two varieties were out of stock and were so at several other retailers.I emailed to find out when they'd be available and to my delight they were able to locate me the missing two to complete the set, they went above and beyond to fulfil my order. As for the products, I think they're beautiful and so well made. We've now added oven gloves and an apron to the collection! I'm absolutely delighted with my purchases, they finish my new kitchen off a treat!

February 22, 2022
Rated 5 out of 5 stars

Lovely chopping board

I love my chopping board and bought the oven gloves to match. Lovely quality and the images are beautiful. Delivery was good considering I purchased during Christmas holidays.

January 6, 2022
Rated 5 out of 5 stars

Fab platter

Fab platter. Wanted one for ages. Seconds sale and free postage offer too good to miss. Can’t see anything wrong with it so very happy. Go on treat yourself

January 5, 2022

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