Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
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Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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You customer service online is hopeless…
You customer service online is hopeless
Your emails are undeliverable
I had to travel to an outlet to receive answer to the question I asked re my purchase
April 6, 2026
Reply from kate spade new york
Thank you for sharing your feedback and letting us know about your experience, Mrs Serter. We sincerely apologize for the challenges you faced with our online customer service and the trouble with undelivered emails. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case.
We are currently investigating what went wrong. Thank you for bringing this matter to our attention, and we hope to have the opportunity to better serve you in the future.
Terrible customer service for a defective bag
I bought a Kate Spade Liv handbag from the 5th Avenue store. I had only used it twice when the strap broke. I contacted the Kate Spade customer service requesting a replacement under their one year manufacturing defect warranty. I provided photos of the defective strap and my proof of purchase. To date the customer service has been terrible, I have been waiting for a reply now for nearly two weeks and despite sending repeat emails I still have no resolution to this issue. This is not the level of customer service I would expect from a designer label organisation. I am very dissatisfied all round with my Kate Spade experience.
April 7, 2026
Unprompted review
Reply from kate spade new york
Thank you for your feedback, Carol. This is really disappointing to hear. We are very sorry to learn that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case.
We have reached out to our team directly to make sure this is looked into as a priority. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
Great delivery service
Fast and well-informed delivery. Product perfectly packaged.
I missed the Kate-spade protective bags for handbags, I expected one as the product is quite expensive. But overall experience was great.
April 5, 2026
Reply from kate spade new york
We’re glad you are pleased with your purchase and grateful for your honest feedback, Laura. Hope to welcome you back again soon!
Reply from kate spade new york
Thank you for your lovely feedback, Simona. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Absolutely beautiful bag - incredible price
Absolutely beautiful bag. The colour is so pretty and it fits all that’s needed on a girls night out.
April 4, 2026
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Love katw spade products and always…
Love katw spade products and always delivered with care 💕
April 4, 2026
Reply from kate spade new york
Thanks so much for your review, Tracy! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Beautiful bags with fast delivery
Beautiful bags with fast delivery. I was very pleased with the service.
April 3, 2026
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Aideen! Thank you for your positive feedback.
Reply from kate spade new york
Thank you for your lovely feedback, Vanessa. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Fabulous quality, beautiful designs
Bought 2 handbags and a purse on line. Such an easy website to use. Bags arrived quite quickly with tracking. They are excellent quality and fabulous designs. I will definitely repurchase from here.
April 3, 2026
Reply from kate spade new york
Thanks so much for your review, Denise! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Reply from kate spade new york
Thank you for your lovely feedback, Niken. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Shopping online on the Kate Spade EU
Shopping online on the Kate Spade EU website is a nightmare. I received only part of my order 1 month later, and the system doesn't allow me to make any returns, and no one answers my emails. Still, one article is missing. Where did it end up??? No idea! The worst shopping online experience ever... My order number is KEP00061359, and the email address contacted is
Customer_care/katespade.co.uk
March 27, 2026
Unprompted review
Reply from kate spade new york
Thank you for sharing your experience with us, Simona. We're sorry to hear that you were disappointed with your recent purchase from kate spade new york. Providing exceptional products and customer service is our top priority, and we regret that we didn't meet your expectations on this occasion. We would like to apologize for any inconvenience caused and assure you that your feedback has been noted. We appreciate your support and hope to have the opportunity to restore your faith in our brand.
Ear rings bought for a birthday…
Ear rings bought for a birthday present. After 4 days of wear the holes got sore and started bleeding not what I expect from an expensive item
April 1, 2026
Reply from kate spade new york
Thank you for sharing your experience with us, Ann. We sincerely apologise that our earrings caused you discomfort, and we completely understand how upsetting this must be, particularly when the item was purchased as a special birthday gift.
We hold our products to a high standard, and we take feedback like yours very seriously. Our customer care team will be reaching out to you directly to make this right and ensure you receive the support you deserve.
Bag arrived in great condition
Bag arrived in great condition, I love the quality it was a birthday present to me and I love it!
March 27, 2026
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Easy to navigate site and quick…
Easy to navigate site and quick delivery. The products are always of the highest quality!
March 18, 2026
Reply from kate spade new york
Thanks so much for your review, Alex! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Kate Spade, McArthur Glen, Ashford
We visited the McArthur Glen, store in Ashford, on the 5th April 2026, and we was greeted warmly by the staff, and in particular ALICIA. she was very helpful, patient and knowledgeable. She help guide us too the best bag, for my wife's needs. We decided on and purchased a Spade Flower handbag.
The service, care and understanding, were exceptional.
April 5, 2026
Unprompted review
Reply from kate spade new york
Thank you so much for your kind words about our store team, Andy. We're thrilled to hear that our staff made your visit memorable and that you enjoyed your shopping experience. We hope to see you again soon and appreciate your support!
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Very disappointed in Kate Spade…
Very disappointed with Kate Spade’s customer service team. I ordered a parcel on the 29th of March and had to chase them to get it sent out for shipping! Now they’ve made me go around in circles with DPD when they didn’t send me the code/QR code to pickup the parcel. I called DPD only for them to tell me no agents from Kate Spade contacted them yet three agents told me that they had, just disgusting to lie like that. Never shopping from here ever again and I’ll make sure to tell people about my experience
April 4, 2026
Unprompted review
Reply from kate spade new york
We appreciate you taking the time to share your feedback with us, Kimberley, and are sorry to hear that your experience with kate spade new york didn’t meet your expectations. Ensuring our customers' satisfaction is paramount to us, and it’s disappointing to learn that we fell short in your case. We would like to apologize for any inconvenience caused and assure you that your feedback has been passed on to ensure this does not happen again.
beautyful handbag
March 17, 2026
Reply from kate spade new york
Thank you for your lovely feedback, Roger. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
There was a mark on the bag
There was a mark on the bag, which I only noticed once I had taken all the packaging and labels off. Very disappointed.
March 17, 2026
Reply from kate spade new york
Thank you for bringing this to our attention, Vanessa. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that.
If you would like us to look into this further for you, please do contact us at https://www.katespade.eu/ie/contact-us so we can investigate.
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
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