Lovely handbag, well packaged and presented and delivered quickly. Would have been 5 stars, but there was no dust bag included, which is really essential to keep bags in good condition when not in use... See more
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Review summary
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Really beautiful quality bag with fairly quick delivery and good communication. Might be good to note that the colour is more yellow than it appears on the website. It is going to be a gift so I'm hop... See more
Company replied
well , the product is beautiful, soft material , small pouch celphone holder with lots of pockets, but i think the price is too much .
Company replied
Adore my new bag, high quality, great colour! Had a query which was dealt with promptly by customer service. So pleased.
Company replied
Company details
Written by the company
crisp colour, a keen wit, graphic prints & playful sophistication are the hallmarks of kate spade new york. in every category we design – from handbags and clothing to jewellery, shoes, eyewear, beauty, home and beyond – our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. we’re intellectually curious and believe in living life to the fullest, taking chances, and standing out in the crowd. we call this living colourfully.
Kate Spade Customer Care
Written by the company
- We're always happy to help!
- Please contact us here for any customer care queries https://www.katespade.co.uk/contact-us
Free Returns
Returns are easier than ever (and free!)
Get free returns within 30 days of purchase using our returns portal
Contact info
3.8
Great
2K reviews
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Reply from kate spade new york
Thank you for your lovely feedback, Amy. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Poor customer and delivery service
Ordered a bag and the parcel did not arrived. However, on the delivery courier tracker, it was mentioned that it has arrived. No picture evidence of parcel arriving. Told customer service about it which then told me to check with all my neighbours when I have not put a safe place as I was home the whole time. Had to sign a declaration form to investigate which is going to take 10 days. No solution provided and now I just have to wait and do nothing. Never bring from here again especially during Christmas time
December 1, 2025
Unprompted review
Reply from kate spade new york
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your order hasn't been delivered yet, and we regret any disappointment you may have experienced. Our teams are doing everything they can to ship your order as quickly as possible. We have requested additional information from you to allow us to look into this further.
Reply from kate spade new york
Thanks so much for your review, Belle! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
Disappointed the delivery box had “Kate…
Disappointed the delivery box had “Kate spade” on the front and back labels. My wife knew immediately what she was getting for Christmas. Spoilt the surprise!
December 5, 2025
Reply from kate spade new york
Thank you for bringing this to our attention. We always want to meet your expectations and spark a little joy for you and we can only apologize that we did not do that. Your feedback is important to us and has been passed on.
The coat and my bag are all very good…
The coat and my bag are all very good quality. I highly recommend this company ..I love the stuffs i bought.It's a class ❣️
November 28, 2025
Reply from kate spade new york
Thank you for your lovely feedback. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Stephanie! Thank you for your positive feedback.
Reply from kate spade new york
Thank you for sharing your feedback with us, Majella. Your order is on its way and still within our standard delivery timeframe, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
Item not delivered yet
December 3, 2025
Reply from kate spade new york
Thank you for sharing your feedback with us, Gerard. Your order is on its way and still within our standard delivery timeframe, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
My item is still not here
My item is still not here, i dont get any updates about it. And your asking for a review yet?
December 3, 2025
Reply from kate spade new york
Thank you for sharing your feedback with us, Alvin. Your order is on its way and still within our standard delivery timeframe, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.de/de_DE/contact-us.
Reply from kate spade new york
Thank you for your lovely feedback, Jennifer. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
I haven't received my order yet.
December 2, 2025
Reply from kate spade new york
Thank you for sharing your feedback with us, Lisa. Your order is on its way and still within our standard delivery timeframe, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
Kate Spade has a lovely range of…
Kate Spade has a lovely range of quality handbags. I also got a great Black Friday discount which was very welcome!
November 28, 2025
Reply from kate spade new york
Thank you for your lovely feedback, Josephine. We're delighted to hear you are pleased with your purchase - we look forward to your next visit!
Unfortunately I am unable to confirm if…
Unfortunately I am unable to confirm if I am happy with my order as I still have not received same!
December 2, 2025
Reply from kate spade new york
Thank you for sharing your feedback with us, Caroline. Your order is on its way and still within our standard delivery timeframe, but we completely understand how excited you are to receive it! We trust your experience will improve once your order arrives, and we can’t wait for it to spark a little joy. If you would like us to look into this further for you, please do contact us at www.katespade.eu/ie/contact-us.
Fast delivery and lovely bag
December 2, 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Addy! Thank you for your positive feedback.
Dream Bag, Dream Packaging
About a month ago, I bought two Kate Spade bags and they came without any wrapping. I was quite upset. However, I just bought two more for Christmas presents and I am pleased to say they were wrapped and packaged to a very high standard. The price was also fantastic and I have restored all my faith in shopping at Kate Spade XXx
December 2, 2025
Reply from kate spade new york
Thank you for your feedback, Bena! We're glad we could make things right and appreciate your patience along the way.
Perfect
Loved the website, designs and offers.
Delivery was fast & kept me updated the whole way. Packaging also lovely. Best experience using a site to be honest.
December 2, 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Jordan! Thank you for your positive feedback.
User friendly
It is easy to look up items one is interested in. It keeps the items in the cart even though I left them without checking out. And it allows to show different colors or styles of the same item without refreshing or loading a new page.
November 25, 2025
Reply from kate spade new york
Thanks so much for your review, Marina! We're really glad to hear you had a good experience with our service. Hope to welcome you back again soon.
I love the products and they always fit…
I love the products and they always fit nicely. The delivery is in a clean box with paper and protection around the products.
November 24, 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Mieke! Thank you for your positive feedback.
Lovely brand to order from!
Was my first time ordering from Kate Spade and has to be one of the best brands I’ve ordered from. Very smooth and quick delivery, items were amazing quality and packaged with care. I am still waiting for a response to my email via their website on gift wrapping/ gift bag for my items as I have purchased them as gifts for friends and family
December 1, 2025
Reply from kate spade new york
We’re happy to hear that you enjoyed your experience, Khadija! At the moment, we’re unable to offer a gift-wrapping service online and understand the inconvenience this may have caused. Thank you for your honest feedback - we truly appreciate it and look forward to welcoming you back soon!
Happy customer
Ordering is very easy, discount was very good and delivery was prompt.
November 24, 2025
Reply from kate spade new york
We're happy to hear that you enjoyed your experience, Penny! Thank you for your positive feedback.
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