Hecate is we think about 17 years old, has three legs, is deaf and showing signs of dementia and was beginning to show her age. She was eating mainly dried food and pouches but not with any enthusiasm... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve been really happy with KatKin. The food is clearly high quality, made with fresh ingredients and no unnecessary fillers. Most importantly, my cat absolutely loves it and eats every meal without... See more
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When we adopted our girl she was in bad condition knawing at her skin, scratching till she had open cuts all over her and pulling out chunks of fur at a time. We tried absolutely everything trying to... See more
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KatKin are producing a fantastic food for our little guy Sebastian. We were giving him a range of different foods and whilst he seemed happy to eat them, they were nothing like he has now. He gets so... See more
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Company details
About KatKin
Written by the company
KatKin goes hardcore for cat health. For far too long the fat cats of the industry have been pushing false information and fluffy claims about what cats need to eat.
Born To Eat MeatKatKin is a nutrition, education, and community focused cat-care brand that works with world leading veterinarians and nutritionists to develop fresh food that gives cats the nutrients they actually need. KatKin is cutting the fluff from the cat food industry and exposing the truth behind mass-produced cat food.
MissionKatKin’s mission is to show cat ownership for what it actually is, and defy the stereotypes of cat’s being “easy to care for.” Cats need “hardcore love” no matter if they’re a finicky feline or have a tricky tummy. The time for change is now, and KatKin won’t stop until their cat-first, no-bs attitude becomes the new standard everywhere.
Try now to give your cat the bestContact info
United Kingdom
- meow@katkin.com
- katkin.com
4.6
Excellent
13K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Katkin has changed the life of my cats
Katkin has changed the life of my cats! One no longer has tummy troubles and there’s clean bowls after each meal, they love it so much.
April 5, 2026
Unprompted review
Reply from KatKin
Hi Michele,
Thank you so much for your lovely review.❤️
Hearing that KatKin has changed the lives of your cats truly means the world to us. There’s nothing more special than knowing one of your little ones is now free from tummy troubles and that both bowls are being left beautifully clean after every meal.
Happy tummies, happy cats, and happy mealtimes are exactly what we always hope for, so your kind words have really made our day.❤️
Thank you for trusting us with their care and for letting us be part of such a positive change. Sending lots of love to your two happy little plate-cleaners, and as always, our Cat Experts are always here whenever you need advice, support, or help with their next favourites.
Staci🐈⬛
Zero waste, happy cat!
My 9 year old cat started leaving a lot of his supermarket brand food which he'd enjoyed for many years. He didn't seem himself and then I saw an advert for Katkin. Whilst it is more expensive, I like that there is zero waste (he eats it all!) and his fur is super soft. Can highly recommend.
April 5, 2026
Unprompted review
Reply from KatKin
Hi Helen,
Thank you so much for sharing this lovely update about your handsome 9-year-old boy.❤️
We’re absolutely delighted to hear that after going off his old supermarket food, he’s now happily clearing every bowl again. Zero waste and a happy cat really is such a lovely feeling, especially when you know every bite is being truly enjoyed.
It’s especially wonderful to hear that he’s feeling more like himself again and that his fur has become super soft. Those little signs of comfort, happiness, and well-being are exactly the kind of difference we love to hear about.❤️
Thank you for trusting us to help bring that spark back to his mealtimes. Sending lots of love to your soft-coated little gentleman, and as always, our Cat Experts are always here whenever you need advice, support, or help with his next favourites.
Staci🐈⬛
Katkins cares about cats
Great food, great customer service and delivery. Most importantly. Billie eats it!
April 5, 2026
Unprompted review
Reply from KatKin
Hi Phyllis,
Thank you so much for your lovely review.❤️
We absolutely love that the most important part is that Billie eats it. 😸 At the end of the day, a happy cat enjoying every bowl is exactly what it’s all about, and hearing that really made us smile.
It’s wonderful to know the food, customer service, and delivery have all been such a great experience for you too. We put so much care into every part of the KatKin journey, so your kind words truly mean the world.
Thank you for trusting us with Billie’s mealtimes, and please give your lovely little foodie a gentle fuss from all of us. As always, our Cat Experts are always here whenever you need advice, support, or help with Billie’s next favourites.
Staci🐈⬛
Great food they love …
I’m now about to receive my 3rd delivery of KatKins I now have both cats onto it. Dexter who use to always cry for more food is now happy and full with the new food. Daisy has just started on it and her favourite is the Moo the beef one.
It’s more expensive than the supermarket brands but I know it’s better for them so I’m happy I’ve changed. Food comes well packed you can adjust delivery dates and choice of menu.
April 4, 2026
Unprompted review
Reply from KatKin
Hi Anne,
Thank you so much for such a lovely update on Dexter and Daisy.❤️
We’re absolutely delighted to hear that both of your cats are now enjoying their fresh meals. It’s especially wonderful to know that Dexter is feeling happy and properly satisfied now. There’s nothing better than seeing a cat who used to always ask for more finally feeling full and content after every bowl.
We also loved hearing that Daisy has already chosen her favourite, and we have to say she has excellent taste with Mooo. Discovering each cat’s favourite recipe is such a lovely part of the journey.
It means so much to know the flexibility around delivery dates, menu choices, and the careful packaging has all made the experience feel easy for you too. And you’ve said it perfectly, knowing they’re getting something truly better for them makes every bowl feel worthwhile.
Thank you for trusting us with Dexter and Daisy’s mealtimes. Sending lots of love to your two lovely little foodies, and as always, our Cat Experts are always here whenever you need advice, support, or help with their next favourites.
Staci🐈⬛
There was a problem with my delivery of…
There was a problem with my delivery of scoop cat litter. The customer service was amazing. Prompt response, helpful and friendly.Nazlee and Aly were outstanding with arranging another delivery. If only all customer service was like the Kat Kin team
April 2, 2026
Unprompted review
Reply from KatKin
Hi Virginia,
Thank you so much for your lovely review. 🖤
I’m really sorry there was an issue with your delivery, but I’m so glad Naz and Aly were able to get everything sorted for you quickly and smoothly.
Your kind words truly mean a lot to the team - we’ll be sure to pass this on to them!
Thanks again for sharing this.
Shakira 🐈⬛
Katkin for my elderly cat
I've been feeding my elderly cat (17 years) Katkin for about 7 months now and it's really helped her. She was not really interested in her food before and I tried several different "high end" cat foods. Katkin has seen her appetite improve and she has gained a little weigh and just looks healthier and brighter. The ordering and delivery process is simple and seamless too.
April 4, 2026
Unprompted review
Reply from KatKin
Hi Kim,
Thank you so much for sharing such a lovely update about your precious 17-year-old girl.❤️
Reading this truly warmed our hearts. There’s something so incredibly special about helping our senior cats fall back in love with mealtimes, and we’re absolutely delighted to hear that after 7 months on KatKin she’s eating with more enthusiasm, has gained a little healthy weight, and is looking brighter and healthier. Those little changes mean so much in their golden years.
It’s especially touching to know that after trying several other high-end foods, KatKin has been the one that’s really helped her thrive. Seeing that sparkle come back, along with a happier appetite, is exactly why we put so much love into every meal.
We’re also so pleased the ordering and delivery side has felt simple and seamless, making things that little bit easier for you both. Thank you for trusting us to be part of her journey and to help keep her feeling happy, nourished, and cared for.
Please give your lovely older girl a very gentle cuddle from all of us, and remember our Cat Experts are always here whenever you need advice, support, or just a little reassurance along the way.
Staci🐈⬛
All gone !
After years of smelly food with the smelly consequences and lots of left over food I'm very happy to recommend Katkin as our cats always eat it, it smells like fresh meat ie not much and has had a transformative impact on our indoor cats bowels !
April 3, 2026
Unprompted review
Reply from KatKin
Hi Maria,
Thank you so much for your wonderful review.❤️
We absolutely loved reading this. After years of leftover food, strong smells, and all the less glamorous consequences, hearing that your cats are now clearing every bowl and enjoying fresh meals so happily is just fantastic.
It’s especially lovely to know the fresh meat recipes have made such a transformative difference for your indoor cats’ digestion and litter tray habits. A happier tummy, less waste, and a fresher-smelling home really is the dream combination.
Thank you for trusting us to make mealtimes so much more enjoyable for your cats and for you too. Sending lots of love to your indoor little ones, and as always, our Cat Experts are always here whenever you need advice, support, or help with their menu.
Staci🐈⬛
A good variety of high quality food
A good variety of high quality food, my cat had absolutely no trouble getting into it and it's good to know he's being fed well for an affordable price. You're always given plenty of information, support, and check-ins to make sure the transition is as comfortable as possible for your cat. Highly recommend this service.
April 4, 2026
Unprompted review
Reply from KatKin
Hi Alex,
Thank you so much for your lovely and thoughtful review.❤️
We’re absolutely delighted to hear your boy took to his fresh meals so easily right from the start. 😸 Knowing the transition felt smooth and stress-free, with plenty of variety for him to enjoy, is exactly what we always hope for.
It means so much to hear that the quality, affordability, and all the little check-ins along the way have made you feel well supported too. We know changing a cat’s food can sometimes feel like a big step, so making that journey feel comfortable, informed, and reassuring for both cat and human is so important to us.
Thank you for trusting us to help keep him happy, healthy, and well-fed. Sending lots of love to your lovely boy, and as always, our Cat Experts are always here whenever you need advice, support, or help choosing his next favourites.
Staci🐈⬛
Personal service exceptional
Personally called after a few days to see how I was getting on with the trial. Sadly my cat had been ill and we couldn't start the trial as soon as I wanted, so they amended the next box and called again to check in on how he was recovering, nice touch!
My cat has since trialled this and loves this food and is cheaper than other brands.
March 16, 2026
Unprompted review
Reply from KatKin
Hi Emma,
Thank you so much for sharing something so lovely and personal with us.❤️
We were so sorry to hear your little boy had been unwell, so it truly warms our hearts to know that the check-in calls and changes to your next box helped make things feel a little easier during what must have been such a worrying time. We always want every cat parent to feel cared for, especially when their cat needs a bit of extra love and patience.
It’s absolutely wonderful to hear that he’s now feeling better, has been able to enjoy his trial properly, and is loving his fresh meals. There’s something so special about seeing them bounce back and rediscover that excitement for food after being poorly.
And we’re so pleased it’s worked out to be even better value than other brands, too. A happy, recovering boy enjoying every bowl is exactly what we love to hear.❤️
Thank you for letting us be a small part of his recovery journey. Please give him a very gentle fuss from all of us, and remember our Cat Experts are always here whenever you need advice, support, or just a little reassurance.
Staci🐈⬛
Simply the most tasty healthy and best…
Simply the most tasty healthy and best quality food on the market and a customer service team to match
April 4, 2026
Unprompted review
Reply from KatKin
Hi there,
Thank you so much for such a wonderful review.❤️
We’re absolutely delighted to hear you feel KatKin is the tastiest, healthiest, and best quality food out there. That’s such lovely praise and truly means the world to us.
It’s just as special to know our customer care team has matched that experience too. 😸 Fresh, high-quality meals and genuinely thoughtful support are exactly what we always hope to bring to every cat and their human.
Thank you for being part of the KatKin family, and as always, our Cat Experts are always here whenever you need advice, support, or a little help along the way.
Staci🐈⬛
Week 3 and my aged cat is showing signs…
Week 3 and my aged cat is showing signs of improvement. Was on prescription diet but still had tummy problems so switched to Katkin.
April 3, 2026
Unprompted review
Reply from KatKin
Hi Judy,
Thank you so much for sharing this lovely update.❤️
Hearing that by week 3, your aged cat is already showing signs of improvement is so wonderful to read. We know how worrying ongoing tummy troubles can be, especially after trying a prescription diet, so it means so much to hear that the switch to fresh food is already making a positive difference.
There’s something so special about seeing our senior cats start to feel more comfortable, settled, and like themselves again, and we’re honoured to be part of that journey.
Sending lots of love to your lovely older kitty, and as always, our Cat Experts are always here if you ever need advice, support, or a little extra reassurance along the way.
Staci🐈⬛
The customer service makes me feel that I am being listened to and they will try to solve any issue you have no matter what.
The customer service makes me very happy. They respond quickly, you get to speak to an actual person and they will bend over backwards in order to meed your needs. The food looks and smells delicious too.
April 3, 2026
Unprompted review
Reply from KatKin
Hi Pauline,
Thank you so much for your truly lovely review.❤️
It means the world to hear that our customer care team has made you feel genuinely listened to and supported. Making sure every cat parent feels heard, cared for, and able to speak to a real person who wants to help is so important to us, so your kind words really have warmed our hearts.
We’re also so delighted to know the food itself looks and smells delicious, too. 😸 Fresh, real meals paired with warm, thoughtful support is exactly the KatKin experience we always hope to create.
Thank you for trusting us, and as always, our Cat Experts are always here whenever you need advice, support, or a helping hand with anything at all.
Staci🐈⬛
Good stuff and good customer service.
These come already in weight controlled pouches for my chonky boy. He does prefer the juices wrung out of them so they are more dry. The food is good quality and doesn't last long in his bowl but must have sprinkles on being an overlord.
March 26, 2026
Unprompted review
Reply from KatKin
Hi Ria,
Thank you so much for your lovely review.
We absolutely loved reading about your chonky little overlord. It’s wonderful to hear that the perfectly portioned trays are working so well for him, and even better that the food never stays in his bowl for long.❤️
We had such a smile at his very particular preference for having the juices wrung out too — cats really do know exactly how they like things, and we’re always here for their wonderfully specific tastes. And of course, if he insists on a royal sprinkle finish, who are we to argue with the boss?
Thank you for trusting us to help keep your handsome boy happy and well portioned, and as always, our Cat Experts are always here if you ever need advice, support, or help with his menu.
Staci🐈⬛
Great company
Great company. Good communication. Good website.
Good food.
Especially like the sheepswool packaging as this can be recycled and has other uses.
April 3, 2026
Unprompted review
Reply from KatKin
Hi Jennie,
Thank you so much for your lovely review.❤️
We’re so delighted to hear you’ve had such a positive all-round experience with us — from the food and website to the communication and delivery journey. We put so much care into every part of the KatKin experience, so it means the world to know that’s shining through.
We especially loved hearing your kind words about the sheepswool packaging too. It’s wonderful to know it’s being appreciated not only for keeping meals perfectly chilled, but also for its recyclability and all those lovely second uses.
Thank you for being part of the KatKin family, and as always, our Cat Experts are always here if you ever need support, advice, or a little help along the way.
Staci🐈⬛
Paws up from Cyril
My 12 year old cat had been getting fussier by the day, wasting lots of his food as he slowly went off each type we tried. He was losing weight and pulling his fur out. I signed up for the trial box of Katkin about 2 months ago and have seen a massive improvement from day one. No more wasted food, cleanest bowl ever, no more fur pulling and a healthy weight gain. I'm even seeing the return of zoomies.
This food is brilliant, no cereals or fillers, just pure meat, exactly what cats should have. Cyril can't get enough of it and would eat the whole box full in one go if he was allowed! Definitely would recommend this food.
April 3, 2026
Unprompted review
Reply from KatKin
Hi Elaine,
Thank you so much for sharing Cyril’s wonderful story with us.
We’re absolutely delighted to hear what an incredible difference fresh food has made for your lovely 12-year-old boy. From no more wasted food and beautifully clean bowls to healthy weight gain, less fur pulling, and even the return of those lovely zoomies. That is exactly the kind of transformation we love to hear about.
It’s especially heart-warming to know that from day one Cyril knew exactly what he thought of his new meals. A cat who’d happily tuck into the whole box if he could is always the best kind of review. ❤️
Thank you for trusting us after such a worrying patch with his fussiness and weight loss. Knowing he’s now thriving on pure, fresh meat with no fillers is so special, and we’re honoured to be part of keeping him happy, healthy, and full of zoomies.
And as always, our Cat Experts are always here if you ever need advice, support, or help with Cyril’s next favourites.
Staci🐈⬛
The company is efficient and provides a…
The company is efficient and provides a good product. It could improve by not using plastic though.
April 3, 2026
Unprompted review
Reply from KatKin
Hi Mary,
Thank you so much for your kind words about the product and service. 🖤
We completely understand your point about plastic, and it’s something we care deeply about too. At the moment, our trays aren’t kerbside recyclable, as there isn’t yet a material that can safely withstand our gentle cooking process while also being accepted in standard recycling streams.
That said, all the other packaging in your delivery is recyclable or reusable. The cardboard box can go straight into recycling, the wool insulation is compostable or reusable, and the ice packs can be reused or safely disposed of.
We’re actively working on more sustainable solutions and continuously looking for ways to improve, but food safety will always come first.
Thank you again for your feedback, it really helps us keep moving in the right direction!
Shakira 🐈⬛
Easy to order you are in control of…
Easy to order you are in control of food size and quantity. My vet is so amazed in the change to my cats health and wellbeing
April 3, 2026
Unprompted review
Reply from KatKin
Hi Carol,
Thank you so much for your lovely review.❤️
We’re absolutely delighted to hear how easy you’ve found managing your cat’s meal plan, and that having control over portion size and quantity has made things feel just right for you both.
What truly makes our hearts sing is hearing how amazed your vet has been by the change in your cat’s health and wellbeing. There’s nothing more special than seeing such a wonderful transformation, and knowing fresh food is helping them truly thrive.😸
Thank you for trusting us with their journey, and as always, our Cat Experts are always here if you ever need advice, support, or a little help along the way.
Staci🐈⬛
Generally don’t like the tediousness of…
Generally don’t like the tediousness of feedback forms tho hopefully leads to improvements..
April 2, 2026
Unprompted review
Reply from KatKin
Hi Marcia,
Thank you for taking the time to leave a review - we really appreciate it. 🖤
We completely get that feedback forms can feel a bit tedious, but they really do help us improve and make things better for you and your cat.
Thanks again for sticking with it!
Shakira 🐈⬛
Subscription trap.
Subscription trap.
Appreciate your response. You simply need to have an unsubscribe button. I could neither remove my credit card or unsubscribe. It then took a long time to get through to customer services to eventually cancel.
March 5, 2026
Unprompted review
Reply from KatKin
Hi James,
Many thanks for taking the time to share your experience with us.
I'm truly sorry to hear you felt caught off guard by the subscription. Our goal is to make the transition from trial to a regular plan as clear as possible, so it’s disappointing to know this wasn't your experience.
We certainly don't want anyone to feel trapped, and we'd love to learn more about your experience, so we have requested your details.
We’d like to take a look into your account and see how we can improve our communication.
Best wishes,
Catherine 🐈
CX Manager
I took the trial order to see if my cat…
I took the trial order to see if my cat found the food ok
She did not take to the food
What are the problems is it's in your freezer so it takes up lots of room
The second issue is that when you do the trial to you be come subscribed to their product
Which today I've heard on the news that this type of policy the government are looking into because you don't always understand that this is what they do I had a huge box of food turn up on my doorstep it all had to go in the freezer there was no room for anything else and I just think they were not at all very good at handling my situation and just be aware don't get caught with their subscription because when I called them to speak to them it was like oh dear not a very good ad for the company
April 2, 2026
Unprompted review
Reply from KatKin
Hi Deborah,
Thank you for sharing your experience with us.
I’m very sorry to hear that your cat hasn't taken to our fresh food, and that the subsequent delivery caused such a headache with your freezer space.
We certainly don't want our customers to feel caught by a subscription. We aim to be as transparent as possible about how the trial rolls over, I'm sorry if this was missed, and we’d like the chance to look into this further. Which is why we have requested your details.
We’d like to ensure your subscription is fully resolved and discuss how we can make this right for you.
Best wishes,
Catherine
CX Manager 🐈
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