Order cancelled twice
I ordered twice on Kaufland and both orders were cancelled for no good reason. I find this shameful, especially since the price of items increased after the cancellation. More than €600 has disappeared from my account, and customer service remains non-existent. Very disappointed with this experience.
Reply from Kaufland.pl
Hello Paul,
Thank you for sharing your experience with us. We are truly sorry to hear about the frustration and disappointment caused by the cancellation of your orders. This situation is absolutely unacceptable, and we deeply regret the inconvenience it has caused you.
Order cancellations should only occur under exceptional circumstances, and we understand how upsetting it is, especially when the prices of the items increased afterwards. We also recognize your concern about the €600 that was charged and the lack of support from customer service. Please rest assured that we take these issues very seriously.
If the amount has not been refunded yet, we kindly ask you to confirm the details of your orders so we can investigate further and ensure that your money is returned as quickly as possible. We are committed to resolving this issue for you and addressing these problems with the responsible teams and sellers to prevent similar situations in the future.
We sincerely apologize for the poor experience and hope to regain your trust in our platform. Should you require any further assistance, please don’t hesitate to reach out to us.
Best regards,
The Kaufland Marketplace Team