Kave Home  Reviews 

checkout payement is too cumbersome (Engorroso) ...
instead of asking my bankcard number, just show a QRcode I can scan with my phone. There is no need to ask my cardnumber !

Didn’t even deliver the items after a month. Offered us a refund. Overall a waste of time & they didn’t offer to express deliver the products we bought.

Maxine is always friendly, welcoming
and ensures that I have a positive buying experience.

I made an order on 24th of July (PT28024456). It should have been a bed Odina with full assembly service worth over 50 EUR more. Today, on 18th of September the delivery crew brought a piece of fabric - cover for mattress, while no bed was in the delivery package. Support didn’t help at all.

very professional staff and quick support

I received a damaged sink and Kave Home accepted the return, advising collection within 5–7 business days. More than two weeks passed without any contact from the carrier.

The most frustrating part was the lack of communication. Several emails went unanswered, calls to Customer Service were unsuccessful, and although Kave Home said they were following up with the carrier with “maximum priority”, I received no proactive updates and had to keep chasing the situation myself.

After further escalation, the sink was finally collected. Even then, the drivers arrived with instructions for a completely different, much larger item and furniture assembly.

The customer journey is also confusing: emails in Portuguese, Contact Center in English and After Sales phone support in Spanish.

I like Kave Home’s products and design, but the after-sales experience was far below expectations. Customers should not have to repeatedly chase a return that the company has already accepted and committed to managing.

Professional, good-looking furniture, great delivery terms.

I’ve been waiting for a single chair for over a month and a half, even though it was with 'fast delivery'

Customer service via email could be improved. Customer service on the phone is far more efficient.

Could do with improving, but better than most online furniture companies

I would especially like to recognize Pablo for the wonderful service he provided.

He was incredibly kind, patient, attentive, and fully focused on helping me throughout the entire process. He took the time to listen, understand what I was looking for, answer my questions, and help me feel confident about my choices without ever making me feel rushed.

His dedication and professionalism made such a difference that, thanks in large part to his help, I was able to make two purchases on the same day. I am truly grateful for the time and attention he gave me.

This experience was particularly meaningful to me because I have just moved here from Serbia, and today was actually my very first day here. One of the first things I did was visit your store, and I could not have wished for a warmer or more positive welcome.

Pablo made my first shopping experience here genuinely memorable. Employees like him make customers want to come back, and I certainly will.

Thank you so much, Pablo, for your kindness, patience, professionalism, and outstanding service!

Giovanni was a pleasure to deal with. He was very knowledgeable and was very helpful dealing with my purchase.

super web store and very easy to navigate

The delivery time displayed on the website before you place the order doesn’t match with the delivery time after you place the order. I placed the order where all items were in stock and we supposed to arrive in 2 weeks , however after placing the order it says “3-4 weeks “ and on another order “5-6 weeks”. They are misleading their clients. Customer support line is also turned off.

Do not order on line from this company. I ordered in June Waited weeks for a delivery date as I wanted it assembled then the date kept changing. Finally the delivery came in August but wasn’t assembled as they had to get back to Lisbon before the eclipse.
I only received half the order still waiting for the rest. Now middle of September. Customer service did not seem to understand their job I was told to be patient.
They didn’t seem to have any control over the delivery company. My final items have been with them for 3 weeks. Never will I use Kave again. I’ve wasted so many phone calls and time trying to sort this out as they never come back to you when they say they will.
Dreadful experience

Very disappointing experience with Kave Home and their delivery service.

I paid for delivery to my home, specifically to my front door. However, the delivery driver expected me to help carry half of the shipment myself to the entrance. This is completely unacceptable. If I pay for home delivery, I expect the goods to be delivered to my door — not to be asked to do part of the delivery driver’s job myself.

What disappointed me even more was Kave Home’s response to my complaint. Instead of acknowledging the problem and taking responsibility, I received a reply that I found completely unsatisfactory.

For a company in this price range, I expected a much higher level of customer service and professionalism. Unfortunately, based on this experience, I cannot recommend Kave Home

I ordered 2 accent chairs from Kave in April 2026. and unfortunately my order was sent incorrectly twice. After all the hassle of receiving the wrong items I was told I would receive a refund.

I have now been waiting for my refund since 3 September, with no resolution.

I understand that mistakes can happen, but getting the order wrong twice and then taking this long to issue a refund is extremely disappointing. The customer service throughout this process has been frustrating, and I have had to spend far too much time chasing an issue that was not my fault.
I will never use this company again.