KAYAK Reviews 1,945

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the website for its intuitive design, speed, and useful tools like flexible date searches and filters. Many people find the service excellent, highlighting features such as the flight tracker, price alerts, and the "Trips" feature that organizes all bookings in one place. Consumers appreciate the ease of comparing options and finding good deals quickly, making travel planning much simpler. However, some customers were dissatisfied with the pricing, noting that advertised fares were sometimes unavailable upon completion of booking or that prices increased significantly when transferred to the booking site. A few other people also felt that the booking process could be difficult, especially when trying to book specific venues, leading them to use alternative platforms.

What people talk about most

Price

People report ambiguous experiences with price. Many customers appreciate the ability to compare prices, find... See more

Website

Consumers generally express satisfaction with the website. Many reviewers praise its user-friendliness, ease... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising its simplicity and ease of... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers found it convenient and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the very good service and... See more

Based on these reviews

Rated 4 out of 5 stars

A really useful travel comparison site and always the place I start when planning a trip. Regardless of whether it's for social or business purposes, I've yet to be let down when trying to find... See more

Rated 4 out of 5 stars

Kayak as a website offers you the prices given by the travel operators. However be aware that the operators advertise one price, but upon completion, the operators state that the advertised fare is no... See more

Rated 5 out of 5 stars

Kayak is currently my goto app to check and compare flights and car hire. Their trip feature is great to keep all bookings in one place - better than some dedicated apps, and the flight tracker has mu... See more

Rated 5 out of 5 stars

I highly recommend using the Kayak app! One of my favorite features is the price alert system, which keeps you informed about fare changes so you can book at the best time. The Explore tab is a ga... See more


Company details

  1. Flights Search Site

Written by the company

Our mission at KAYAK is to help people experience the world by creating their favourite travel tools. With every query, KAYAK searches other sites to show travellers the information they need to find the right flight, stay, car hire and package holiday. For questions of information you can always reach out to our team via KAYAK.co.uk/support.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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Rated 1 out of 5 stars

Not good at sll

April 3, 2026
KAYAK logo

Reply from KAYAK

Hello Telvin,
We value positive user experiences, and we are concerned to hear about yours. Thank you for sharing your feedback.

To help us assist you, please provide details about your experience by contacting our support team at https://www.kayak.co.uk/support. A support member will be in touch with you soon.

Thank you,
Emma
KAYAK

Rated 2 out of 5 stars

Waste of time

Tried to book a static caraven at a specific venue. Kayak kept trying to push me towards nearby hotels - yes, they were probably cheaper, but we needed this particular venue and Kayak was just making it difficult to get anywhere.

Finally gave up and booked through booking.com instead.

April 10, 2026
KAYAK logo

Reply from KAYAK

We are concerned to hear your feedback and are committed to ensuring a positive user experience.

When you search on KAYAK, the results should accurately reflect your entered criteria. To have your search experience reviewed further, please send the details via our support page at:

https://www.kayak.co.uk/support

A member of our support team will follow up with you soon.

Thank you,
Emma
KAYAK

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