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Company details

  1. CRM Provider
  2. Software Company

Information provided by various external sources

Act! Customer & Contact Management (CRM) software enables small businesses to manage contact information and activity for marketing and customer service. Free trial!


Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Do you enjoy Abuse? Torture? Get ACT!

Do you like to get frustrated??? Abused? Ignored? Discounted? Delayed? Tortured? Here's the perfect solution for you. Try to setup the ACT! CRM.

In my first contact with their unsupport mob #1, it was stated: the primary purpose is to send advertising flyers to a database of about 500 prospects. They said (maybe 15 minutes allocated for this unsupport session): to see this work, I'd have to pay about $450 USD first (not within the free demo). Fee paid.
unsupport mob #2: same statement made but the allocated time for support expired as the database was imported.
unsupport mob #3: still not done but the database was moved to another server; allocated time expired.
unsupport #4: other manure occurred; continuation of nothing; unsupport time allocation expired.
unsupport #5: whatever; allocated time expired.
unsupport #6 (maybe my numbers are off): this guy was late; he wanted to take me on a tour of this manure pile. I said my goal (send a flyer) first; several times (maybe 4) he dropped from the screen sharing session; finally after maybe 40 minutes (out of 45) he was able to send one (1 piece for a marketing campaign); allocated time expired (see a repeated trend?) but as he quickly left, he said he would send the copy of this unsupport session (presumably so I could continue this unsupport) plus other tools to help. Seven+ hours later, the unsupport continues; nothing received.

For most CRM companies, CRM means: Customer Relationship Management. ACT! has redefined CRM to mean: Cruel Relationship Management; maybe Crummy Relationship Management; maybe Convoluted Relationship Management

After weeks and $450+ USD I've moved at the hurried speed of dead snails from step 1 all the way to nearly step 2; and I've been managed to: allocated time expired with with the same allocated time expired and allocated time expired. Now maybe CHATGPT might lead me to sending flyers.

If there's someone you deeply hate, have them set up ACT! CRM.
⚠️ Warning ⚠️ This might be a violation of the 8th Amendment of the Constitution: cruel and unusual punishments.

April 14, 2026
Unprompted review
Show reviews in all languages. (2 reviews)

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