I've had a great experience so far with Kean. Quick purchasing and easy to send sample. The results do take 4-5 weeks to process, but I'm enjoying reviewing the report. The most insightful part has b... See more
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I never received the package. FedEx tracking shows it as being shipped but it never arrived. Please resend.
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Let me start with customer service great and the way the results are laid out great. But it took a long time for shipping to get it there and to process. And my health coaches where dissapointed in th... See more
Company replied
I got my results but they are very difficult to understand what they mean. There are some explanations but it doesn't explain if it's good or bad. Like "you have lower than average of this bacteria" i... See more
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Company details
Written by the company
We offer a no band-aid approach to personalized wellness management. Backed by science and trusted by experts, we like to think of ourselves as the G.O.A.T. for at-home testing. For the past 17 years we have worked with the biggest and most trusted brands in healthcare. Now we are bringing our expertise straight to you, in the comfort of your own home. We are bold, highly specialized, and passionate about giving you control and clarity for your lifetime journey of continued wellness. With our clever genetic analysis technology, you can discover what makes you unique. Our in-depth microbiome tests give one of a kind results with actionable takeaways that can bring about measurable change to your health. We love to geek out about science, but what we love even more is bringing all the science together and simplifying the results into clear, actionable takeaways for all. #ThereIsOnlyOneYou
Contact info
United States
- hello@keanhealth.com
- keanhealth.com
I never received the package
I never received the package. FedEx tracking shows it as being shipped but it never arrived. Please resend.
March 15, 2023
Reply from Kean Health
Hi Victor, thank you for your feedback. I would apologize for the previous order. There was some error in the system with the promo code at the time. If you could send one more order, we will make sure to proceed with it. I sent emails to you. Please contact us via email for further processing.
It was good way to learn about me.
November 1, 2022
Still not results since July
I have requested 3 times via your chat for
My gut results data to be emailed to me and I have received no responses. My original testing was completed in July and it has taken this long so unfortunately I don’t have the best review for your services.
August 25, 2022
Reply from Kean Health
Hello Lynde,
We do really appreciate your patience and thank you for being our valuable customer. Our usual turnaround time is about a month. Upon checking, email was responded on July 27th and your result was sent out August 2nd. If you have not received your result or our email, please check your spam folder just in case.
If you need further assistance feel free to reach us at help@keanhealth.com
Reply from Kean Health
Hello Cameron. Thank you for your feedback. Can you please share your experience with us? Feel free to share help@keanhealth.com
A Reasonable Option for At-Home Human Metagenomic Analysis
Pros:
- Low Cost.
- Mostly acceptable classification results (as far as I can tell).
Cons:
- I think there is some room for improvement in the user interface.
- After changing from Psomagen to Kean, stool collectors were no longer provided with the kits.
- I am not sure how much it would help, but there have been studies to show post-collection growth can occur and there is no liquid to prevent it. The classifications were *not* extremely bad for my samples, but I would say there is room for improvement because there is no such liquid with sample collection.
Mixed:
- If I asked for raw FASTQ data, then it was always provided. However, it is not automatically provided for all customers.
- If you only purchase the Gut kit, then you don’t receive a table of classifications. Species classifications are only available with the Gut+ kit.
- It might improve over time, but I think there is some room for improvement in the web design for the return of results.
Unfortunately, I don’t believe that I can provide links or provide my name (making it difficult to a suggestion of a Google search to find the specific details). However, I would certainly be happy to provide the public links to Trustpilot, if asked to verify my experiences.
July 15, 2022
Unprompted review
Reply from Kean Health
Hello Charles, thank you so much for being willing to share feedback. We want to assure you that your constructive message does not go unnoticed. It is very valuable information so it will be passed on to the rest of the team and we'll be sure to keep it in mind for the future. Thank you again for making an effort to share your detailed thoughts with us. If there is anything else you think we could do to improve our products and service, please don't hesitate to reach out to us at help@keanhealth.com.
I think these products are great and…
I think these products are great and instructions are easy to follow
June 24, 2022
Reply from Kean Health
Thank you for your valuable feedback. We were thrilled to read your glowing review of your purchase. We take great pride in our work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.
We’d love to hear from you again! If you use our products or services in the future and would like to leave more feedback, please contact us anytime at help@keanhealth.com. Thank you!
Gut kit
Got the kit and returned. Customer service made me a ware of all updates.
Now just waiting for results.
June 13, 2022
Reply from Kean Health
Hello, we are so grateful that you took the time to share your feedback. Customer satisfaction is our top priority and we are so happy to hear that you are pleased with your recent experience with Kean Health! Please do not hesitate to contact us at help@keanhealth.com if you have any questions regarding your sample status or report. Thanks again and we look forward to serving you soon!
The outcome of each analysis leads to many unanswered questions
The outcome of each analysis leads to recommendations to consume certain foods, prebiotics, and probiotics that I am already consuming and have been consuming for years therefore any deficiencies I have are due to reasons other than diet and lack of supplementation. What those reasons are or might be is never explained or even alluded to.
May 26, 2022
Reply from Kean Health
Hi Barbara, thank you for taking the time to share such a detailed review of your recent experience at Kean Health. We would be more than happy to discuss your questions and experience in-depth. One of our customer service team members will contact you shortly. Thank you again for your feedback.
Reply from Kean Health
Hi Rosie, thank you so much for your feedback. If you have any questions regarding your results, please contact us at help@keanhealth.com. We are looking forward to serving you again soon!
Won’t deliver, dropped the conversation
My order was canceled for being a PO Box. They reached out asking for a street address, which I provided, then the order was canceled again because the street address was the post office, where I SAFELY receive all my packages. I wrote back with an explanation (this is a legitimate address provided by the postmaster and FedEx delivers to it ALL THE TIME), and….crickets. They have not reinstated my order, or even REPLIED. But they’d like a review. 🤷♀️
May 15, 2022
Reply from Kean Health
Hello, we understand your frustration regarding your shipment to your PO Box. We have responded to your inquiry promptly via email and informed you that we are in the process of delivering your kit to your requested address. The related tracking information will be sent to you via email. Please contact us at help@keanhealth.com if you have any additional questions, concerns, or comments. Once again, we sincerely apologize for the inconvenience.
Great experience
Great experience, this company is great! Customer service responded quickly
May 5, 2022
Unprompted review
Reply from Kean Health
Hi Ben,
We're so happy that you are pleased with our service! Kean Health strives to deliver the best customer experience, and it makes our day to know we have accomplished just that. Thank you so much for sharing your feedback.
Scam
Scam. I registered for the VProject which states when you enroll you will receive a free gut biome study kit. Registered and then sent in my test kid on Jan 30. It is now April 12. Also beware. It Kean Health/Psomagen lists a US contact address but they are a S Korean company. So you are submitting your DNA to Korea. You can withdraw from the study but that is really meaningless. If you cancel the studies, they still get to keep and continue to use your DNA in the study.
April 13, 2022
Unprompted review
Reply from Kean Health
Hi Joellyn, thank you again for your participation in The VProject. We are in the development phase of our vaginal home test kit and we do appreciate your participation. Our team member will contact you shortly to see if we can serve you better. Thank you for your feedback.
It gave me a ton of insight into my…
It gave me a ton of insight into my health and how to better navigate health issues going forward.
April 10, 2022
Reply from Kean Health
Hi Zoe, We are so happy that you took the time out to share your feedback with us. Customer satisfaction is our top priority and we are thrilled to help you with your health journey! We look forward to serving you again soon.
Website needs work
Checkout was a hassel because they do not offer PayPal as a payment option.
April 4, 2022
Reply from Kean Health
Hi JC, thank you for your feedback. We are constantly looking at ways to improve our customer experience, and your thoughts are very helpful to find a way to improve our payment system. Thank you so much.
Confusing results
I got my results but they are very difficult to understand what they mean. There are some explanations but it doesn't explain if it's good or bad. Like "you have lower than average of this bacteria" isn't helpful. I don't know what to do with my results, there needs to be an overview/action items summary for each person.
March 8, 2022
Reply from Kean Health
Hi Nicole, thank you for taking the time to share such a detailed review about your recent experience at Kean Health. We are disheartened to hear that you were disappointed so much with our product. We would like to take the opportunity to speak with you further to discuss your experience in depth. Please view the private message we have sent. We look forward to hearing from you. Thank you.
I forgot to register my test
I forgot to register my test. I emailed asking for help on how to proceed with getting my results. I never received a response. $150 for a test with no results:(
March 8, 2022
Reply from Kean Health
Thank you for your feedback. We have sent you a private message and would like to chat with you about resolving your issue. Please feel free to contact us at help@keanhealth.com if you have any other suggestions and concerns. Thank you again.
Sounded good in theory...
I ordered a kit and collected my sample. I could not activate the kit so I contacted customer service by email on Friday, January 14.
I was told that there were "technical issues" and to "be patient"and that someone would let me know when I could activate the kit. I never heard from anyone and therefore never sent the kit in.
Unfortunately it was a waste of money
March 8, 2022
Reply from Kean Health
Hi Sandra, thank you for taking the time to share your feedback. We apologize for the frustration and hear your concerns. We have sent a private message and look forward to communicating with you via email. Please let us know if there is anything more we can do to support you in receiving your results. Thank you again.
The pamphlet mentioned needing to know…
The pamphlet mentioned needing to know details when registering my kit but the only questioned asked were DOB and gender, so I am not sure if my kit is properly registered.
March 8, 2022
Reply from Kean Health
Hi Jodie, thank you for letting us know! Your kit has been registered sucessfully and we are looking into how we can make our website more user-friendly. If you have any questions or need further assistance, please email us at help@keanhealth.com. Thank you again.
Completed my test and did not notify…
Completed my test and did not notify me. I had to go looking for it.
March 5, 2022
Reply from Kean Health
Hi Doug, Thank you for letting us know. Your feedback helps us provide better service. We are looking into this issue and hope to resolve it promptly and accurately. If you have any questions or need further assistance, please email us at help@keanhealth.com. Thank you again.
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