Keap Reviews 493

Your business on autopilot
I love working with Keap knowing that I can send relevant information to my segmented list of customers and prospects. Great platform!

The team at Keap helped me to see that automation is a key factor in saving me time, money, and manual labor. Everyone that I’ve worked with while onboarding has been enthusiastic, helpful, and committed. I’m particularly excited to see how increasing our client responsiveness will help us to make a bigger difference.

The reason I’m not giving Keap four stars yet is because of errors in importing my contacts, lack of true email integration (past and future emails) so that I can see all my client communications in a single place, and similarly, the lack of social messaging integrations, as so many of my client communications happen with direct messaging.

every time i call whoever answers is very knowledgeable, and go out of their way to try and understand my problem and help me through it

I love having Infusionsoft/Keap track where my customers and potential clients are in the process. It nurtures them, makes the sale, and collects money.

When I was introduced to Keap by a client, I thought, "Here we go with another CRM full of fluff." To my surprise it was an amazing experience. The software makes sense as you drag and drop activities to put together campaigns that resemble your business' sales and marketing. In addition, the support you get is prompt, intelligent, and courteous. I have never waited on hold. Every representative is knowledgeable, patient, and understanding. Most calls are 15 minutes or less because the software is user-friendly and I usually have it done correctly. So easy you think you've done it wrong! I love Keap and so do my clients.

I had to call in to get help getting access to my boss's new Keap account. I appreciate that the customer support rep verified my identity and then granted me access to the account so we could get it set up. Thanks for going above and beyond!

Customer service and tech support are quick to get your problem solved, very nice and really want to help you.
I was not expecting a call from the support department to follow up with on my tech issue. Wow!! Great Service!!

Keap is the best marketing software for small businesses who don’t have money to waist. Their pricing is fair, the software integrates with almost all the third parties you’ll ever need and their technical support is always eager to help.

Great system, but a bit complicated to learn.

It's the best all-round CRM, eCommerce and Marketing application on the market!

Having been a user since 2010, I've watched it constantly improve its offer to small businesses. You save so much time and money using it, as you don't have to loads of other applications to manage the business. You can do it all from Infusionsoft.

Support was great, they answered my question quickly. I am always happy with support, they always answer my question and often help me learn something new about the program.

Keap is the #1 tool for small business growth. Their mission hasn't changed!

They want to simplify the growth for millions of small businesses. Keap helps serious entrepreneurs and small businesses get organized, follow up, and automate their systems to create peace of mind, grow sales, and free up time.

It's so easy to get quick support! I've worked with so many different softwares and Keap's support is the best I've found! In my opinion, in deciding on which software to use, one of the deciding factors should be how good the support for it is, and Keap's support is hands down the best! And the flexibility of what you can do with it is phenomenal.

I am a long-time Keap (Infusionsoft) user and primarily use it to send out my monthly magazine. I recently worked with the Keap support team's Jared to figure out how to create an archive of those publications, so they weren't just ephemera. An amazing solution for a tricky thing to do.

And of course, I forgot how we did all those amazing things when I needed to do the same thing for the next month's issue. Since Jared was in a meeting, I worked "flat footed and solid cold" with Ty, a young woman who was up for anything and fully armed with a brain that knew how to think things through.

We Zoomed together so I could show her my challenges, and she hunkered down and figured out the answer to my problem. With no previous work with me. I am a master teacher, a PhD, and an experienced Keaper. I do not suffer fools gladly. Ty is no fool. I didn't realize she was of the relentless figure-it-out warrior tribe until she figured it out. Amazing and fine work to behold. I'm so proud of her and thankful for this caliber of support from Keap.

Both of my support experiences this week - chat and phone - were helpful and thorough. Agents were friendly and helped resolve my issues. However, the chat function seemed available when it was not (the night previous to connecting to an agent) - I was #1 in line for 30mins and realized they probably don't offer 24/7 but also don't turn off the chat function. Also, my issues could have been resolved on my own if the developers made it easier to update your own account and billing info...

I was having trouble getting a campaign to operate correctly. I called support. The tech jumped onto our application, took a look, made the necessary icon changes and then talked me through how the campaign would work and why it needed to be set up in the manner he used.

Now the campaign works perfectly. All of this was handled in under 10 minutes.

STAY FAR AWAY FROM THIS COMPANY!

Since you can't customize the calendar or forms, which isn't a question I'd ever think to ask before signing the contract, I canceled in 5 days and they not only won't issue a refund, but are charging me the $299 cancellation fee. I'm disputing it with my credit cards but the aggravation is insane and speaking to any of them is like speaking to high school kids.

UPDATE*** After tremendous complaining and screaming, I have received my refund in full after having contacted the owner.

Make it extremely difficult to get out of your contract, charge you a £250 admin fee. Don't accept it when you say you want to leave

Keap just keaps getting better and better. These folks are really plugged into the needs of small businesses and they deliver the products and service we need.

My experience with Mel was outstanding. She really went above and beyond to help me resolve the issues I had. Her commitment to find answer to my problems was amazing. I really enjoyed working with her. If I could give her higher stars, it would be 50 STARS instead of 5. Thank you Mel for your assistance. You're amazing!!!!