Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more
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Amazing company!! Ordered a t shirt and 2 hours later it was dispatched and arrived within 2 days, great quality and amazing service! Will definitely be using this company again!! Top marks and 5 star... See more
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Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more
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First time shopping with kecks and what a brilliant shopping experience it was!! I was having trouble trying to track my parcels (my fault not theirs) and they were sending replies through email so qu... See more
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Company details
About Kecks
Written by the company
About Kecks Ltd
Information written by the company
At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.
Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.
Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.
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If you have any issues, visit our Help Page to submit a support ticket.
Email: support@kecks.co.uk
Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH
Contact info
United Kingdom
- kecks.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
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A Very Late Christmas Order🎄
This order was meant for Christmas 🎄
I ordered on 17th Dec the courier was DPD, I kept checking status but it was stuck at the depot.
I contacted Kecks who offered to send out another parcel or refund.
I opted for another parcel, this too was delayed. I eventually got the parcel on 10th Jan.
Although Kecks are not responsible for the parcel once they have sent it, maybe they should switch delivery companies to avoid bad experiences for the customer.
January 8, 2026
Reply from Kecks
Hi Mary,
Thanks for taking the time to leave a review.
We’re really sorry the delivery didn’t arrive in time for Christmas. Unfortunately, during the Christmas period couriers do experience significant delays that are outside of our control, even when orders are dispatched on time.
As soon as you contacted us, we offered both a replacement or a refund, and at your request we resent the order. The resend was sent using the same courier, as no alternative delivery option or upgrade was requested at the time.
We do appreciate the frustration caused by courier delays and we’re always reviewing our delivery partners, especially around peak periods.
Thanks for your feedback, it’s genuinely appreciated.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Fast delivery
December 22, 2025
Delivery came when it said and the…
Delivery came when it said and the stock was lovely quality . Are we supposed to get a paper mashtag passport with it because i didnt get one or is that with another product.
January 7, 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Fantastic products and awesome service.
Fantastic products and awesome service.
Thank you 😊
January 5, 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
It was a good experience how ever…
It was a good experience how ever delivery took longer than was expected however was new year
January 5, 2026
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Supreme quality
Quality item. Cosy and warm.
Need the black one now !
Hello doggy 🐶
December 25, 2025
Unprompted review
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
Great items disappointed that the grey…
Great items disappointed that the grey camo wasn't available and hasn't for ages
November 13, 2025
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
I ordered two size medium tops on…
I ordered two size medium tops on Christmas eve from the mashtag Brady merch and one of my tops came through as a xl. When I go to get a refund or return policy the page will not work so am at a dead end
December 30, 2025
Reply from Kecks
Hi, thanks for letting us know.
Sorry about that, that’s clearly not right. Because your order was placed over the Christmas period, it’s covered by our extended returns window, so you’re absolutely fine to get this sorted.
Appreciate you flagging it and we’ll make sure it’s sorted quickly.
James
Kecks Customer Service Team
Reply from Kecks
Thanks for the review, really appreciate the support.
Reply from Kecks
Thanks for the review, really appreciate the support.
To start the pants slipped on a…
To start the pants slipped on a dream,paired very well with 100%socks which provided 100% anti chafe whilst riding full stretch capability,i was drawn to the very nice artwork presented by kecks a modern twist on the what is mediocre market (pants)or underwear,i think my whole linearage deserves this kind of premium undercarriage support,very very impressed just being honest edd deserves all the credit.
December 20, 2025
Unprompted review
Reply from Kecks
Thanks for the review, really appreciate the support.
James
Kecks Customer Service Team
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