Keds Reviews 79

Dodgy company and ethics. They don’t include all of their product information and refuse to refund when receiving inaccurate products.

I ordered a pair of black/black canvas pro- keds from keds.com in nov 2023 for my sister. It was delivered in 3 days. I also ordered 2 pairs of pro-keds in may 2024 for myself. One was black/black canvas and the other was black/white leather hi-tops. Delivered in 4 days. I bought them at a 30 percent discount and am satisfied. I am surprised that so many are complaining about the site but with me on both occasions it went smoothly. I would order from them again.

I got my Beautiful Glitter White sneak today 🥰
I was very happy and excited
They are exactly as the picture and very comfortable
I want to say a big thank you for the quick delivery and the outstanding customer service 🥰❤️💋

Dear Keds been wearing Keds since 1958 and now I think your quality has fallin way off looking them over and not as comfortable as others I have worn ,was going to order another pair now I probably will not sorry but quality still means a lot to me these are not Keds quality .Thanks For Listening .Chris Shiakas .

Keds ran too small. I just wanted to exchange for another size. That is when I was told that they charge 7.95 to return. I could almost accept that even in this world of free returns EVERYWHERE else, but then you can't exchange. You would have to return, then reorder, thus losing any discount you may have received. THEN, you would have to purchase more to get free shipping again. I wish I would have known in advance. HORRIBLE return/exchange policy. And, it was obvious that the customer service chat was foreign using improper English making me think the site was not even legit, even though it is.

If I could give less than one star I would. Purchased 2 pairs of shoes using visa gift card. Received my order in a timely manner; however, both pair were too large. I called to exchange for a smaller size and an email was sent for a return tag. I am thinking this is a routine exchange of size. I receive an email letting me know the return has been received so I call in. It was then I was informed of a charge of $8 for the return label. The agent on the phone then attempted to overcharge me $20 for the shoes instead of honoring the original purchasing price. Sneaky and dishonest. I point out the difference in price and then he asks me to give him my card. I explain I already paid and provided my receipt order number. Simple solution do not put the money back on my card. Use it to credit the even exchange. They insist on putting the money back on a gift card I no longer possess. I explain this to them, and they tell me to reach out to the bank. This gift card was given as a prize from an office contest "What bank are you referencing?" He tells me I have to figure this out. Absolute worst customer service experience I have ever experienced with no resolution and no compensation. Sharing this on every message board I can find! Great brand in name only! Far from a quality experience!

Absolutely horrendous! I bought shoes £28 and have been charged £56! The website display free shipping to the UK but there are no delivery options. I tried to cancel the order within 5 mins to no avail! DO NOT use! These are not a reputable Keds distributor!

Be aware if you buy online and have to return for any reason they will charge you plus charge you for shipping.. DO NOT BUY KEDS. Better off to spend you money elsewherey

EIGHT DOLLARS TO MAKE A RETURN. That’s absolutely ridiculous. This should be made clear when the order is being made. Had I known I would have never ordered. The shoes ran ridiculously small so I had to return and am now seeing it’s almost eight dollars. Almost a quarter of the cost of the shoe. Never again.

Box I received was demolished, yet there was zero damage to the packaging it arrived in. They shipped a bashed in box to me. Shoes were too small and they charged $7.95 to return them! Never again will I shop this site!!!

This website is a scam! When I realized they weren't selling genuine Keds shoes I tried to cancel my order and get a refund. I was told this would be processed but two months later after lots of follow ups, I still don't have my refund.

Like many I have worn Keds since I was a little girl. Currently my wardrobe consists of about 20 pairs of Keds.
I have found that over the last few years, the quality, the structure, the comfort the insoles are sub par.
I really hate to say this, but I do not think I will buy another pair of Keds.

This website looks the same and have the same shady technical details of lookalikes like kedsnederland.com.
On kedsnederland my girlfriend was victim of credit card fraude. They have many lookalike domain names which are all registred in 2021 and now performing their scam.
Thats what you get for not protecting your domain name @the real keds, amateuristic stuff.

OMG, I ordered 2 pairs of shoes and received a Gucci cap

I ordered Keds shoes from their website. Years ago, I wore Keds and decided to treat myself to a new pair. What a difference!! These shoes are very cheaply made and the left shoe makes a popping sound with every step I make. I won't be ordering again, not worth the money.

Don´t buy in this webpage, even when it´s on German language, it is not the official one from Ked´s, it is fake.

I purchased a pair of Keds from the online store and it took nearly 2 weeks to be dispatched from their warehouse. When I enquired about this via email after a week, they said they would be dispatched that day, but they weren't actually dispatched until the following week. When I ordered, their website stated 24 to 48 hours dispatch time, but they changed the wording twice on the website AFTER my enquiry to reflect a larger delay. It took nearly three weeks just to receive the shoes and did not arrive in time for what I had purchased them for. The customer service person couldn't have cared less if she tried. I would never purchase from this store again.

Ordered shoes for a Christmas present and unfortunately they didn’t fit. Returned as per their return policy - signed for. No refund; and they haven’t responded to any of my emails. Would not recommend pitching from here! We are now out of pocket and down a Christmas present.

Terrible customer service. First time ordering a Keds through the website. Shoe came and had a huge stain on it. They advised me to return it and that they would pay for return shipping. A few days later, upon reviewing my credit card statement, they refunded me the amount but not the return shipping, essentially shortchanging me. Called back and told them the issue. No apology received and the lady on the other side of the phone was cold and abrupt. Never again will I be ordering from them again!

SCAM!! they sent me a scarf instead of my keds and they promised me a refund but it never happened. They didn't reply my emails anymore. I reported the website on google and for the official keds website, but unfortunately the website is still online.

Website: kedsnederland.com/