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Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally fast delivery and straightforward ordering process. Customers frequently mention that the outdoor clothing is exceptionally high quality, remarkably warm, and completely reliable for enduring challenging weather conditions outdoors. Consumers also appreciate the very reasonable prices and outstanding functionality provided by the wide selection of durable jackets and trousers. However, some customers also noted that certain garments feature a tighter fit or minor sizing inconsistencies that required careful product selection. A few other people additionally felt that delivery couriers could occasionally be less reliable when dropping off packages at the door.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting durable materials, excellent weather... See more

Quality

Users describe positive interactions with quality, consistently highlighting the robust materials, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast shipping times and... See more

Service

Consumers find service to be exceptionally positive, praising the friendly support and efficient team.... See more

Price

People report high satisfaction with the price, highlighting that the gear offers great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had already had a Keela Waterproof jacket, which I bought for walking and needed some better waterproof trousers, as I have started doing RC Model Yacht racing, where you could be stood in driving... See more

Rated 5 out of 5 stars

Keela clothing is high quality and has kept me warm, dry and comfortable on many occasions on winter trips in Wales and in the Scottish highlands (fleece and ads t shirt layers and Rainlife waterproof... See more

Rated 5 out of 5 stars

I have a lot of Keela Products. I have the Munro in two sizes, the stratus, the merino boxers, long johns and base layer tops, a fleece, a zenith jacket, a zenith gilet, incline socks and alpine a... See more

Rated 5 out of 5 stars

There's so much to like about this company from great pieces of clothing for all sorts of outdoor activities to no fuss ordering and delivery. This time I acquired some Nevis Trousers (size 32 regular... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Award winning Scottish outdoor performance clothing brand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(550)

239 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and speedy delivery

Great service and speedy delivery. Absolutely no issues at all. Chatted with the support team before ordering, it's so easy. Scuffer and lightweight trousers are great. Thank you for the free socks too (they aren't my size so I'll re-gift them).

February 24, 2026
Rated 5 out of 5 stars

Great clothes and excellent value for money

I have purchased a number of products from Keela over the past few years and have always been extremely satisfied with the quality and price. They offer a good size range as well, for example, the short trouser leg size fits me well, since I'm not very tall. Customer service has also always been excellent.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very warm and great value

All my serious outer layers are Keela. This great jacket was for putting on when staying still in Scottish winter conditions either belaying or sitting in the snow when camping or snowholing. It squeezed down well in a 5L compression bag, doesn’t take up too much space in the rucksack and kept me toasty warm when I put it on. It’s great value - the price is about half of the big name jackets with the same specification - and I don’t know why more people don’t look beyond the big brands. The only improvement I would suggest is adding a stud at the hem to stop the lower zip riding up.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Genesis fleece

Very easy website to navigate and quick delivery and was used straight away doing to Munros near dalwhinnie. The fleece kept me very warm and dry and is very comfortable to wear. I also told my fellow munro climbers about it.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Another Keela Kracker

I’ve been using Keela for a number of years now and every piece of kit I’ve bought from their site has arrived promptly and stood the test of time and hard use.
This T-shirt is yet another example of their quality gear. It fits perfectly and I’m delighted with it. If I wanted to sound like an entitled snowflake, I’d wish the T-shirt was available in other colours but the Red is a fantastic shade. I highly recommend Keela gear and I’ll be buying their Talus jacket soon.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using Keela outdoors for…years

I’ve been using Keela outdoors for years , they are fantastic as is their customer service

They were kind enough to sponsor me a few times on charity walks I’ve done , either through a discount or an item of kit

Reasonably priced and excellent kit and clothing ( I’m an ex soldier can’t recommend enough )

They supply the UK SF , Mountain Rescue etc , that says it all

You won’t regret buying their kit

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Just the job for conservation work on the Lincolnshire coast

I bought the PakLite jacket to pack down small and light, to be waterproof and made of tough material that won’t rip easily. It is perfect for conservation work parties on the Lincolnshire coast. Whether the weather caves in when we are out in the open, or handling wire or thorns, this jacket is just the job.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

High quality clothing for the outdoors

Keela clothing is high quality and has kept me warm, dry and comfortable on many occasions on winter trips in Wales and in the Scottish highlands (fleece and ads t shirt layers and Rainlife waterproof trousers). Have several pairs of Peru trousers which I use all the time year round. My Scuffer trousers are also comfortable on the hills, highly recommend the Keela clothing products. Also Keela’s customer service has always been first rate too.

January 26, 2026
Rated 5 out of 5 stars

Great service

Great service. My order arrived within three days. I had to return one thing as I was kidding myself and it was too small. Used their free return service, took it to the post office on Friday and had my replacement on following Thursday. Would have been a day earlier but DPD delayed it. The quality of the items is great too. Just wish I could afford more.

January 26, 2026
Rated 5 out of 5 stars

Easily meets Keela description.

Extremely quick delivery. Both original order and re-order for a different size.
I have Keela clothing. from several years ago. excellent and hardwearing.
Solo jacket lives up to expectations. lite and comfortable. Warmer than my old Keela belay jacket certainly ideal for Scottish winter conditions. Very nice Marine colour !

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Extreme Gloves - another great product from Keela

I bought some cold weather gloves from Keela. The website is clear, the prices are reasonable and the delivery fast. Information about sizing was also on point. The gloves arrived well-packed, the quality is excellent and they fitted perfectly. Colour as described on website. Their returns process is also very efficient and easy to use.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent products and customer service

I have a lot of Keela Products. I have the Munro in two sizes, the stratus, the merino boxers, long johns and base layer tops, a fleece, a zenith jacket, a zenith gilet, incline socks and alpine advance trousers.

All of their products are robust and high quality. They often weigh more than alternatives, but the weight penalty is worth it for superlative performance and durability.

They ship quickly in good packaging and their customer service is excellent. When I need new outdoor kit, I check their product catalog first.

January 26, 2026
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Delivered on quickly and on time. Communication was exactly where it should be. Other company’s should aspire to this standard of customer service

January 26, 2026
Rated 5 out of 5 stars

Munro salopettes are fantastic

The salopettes arrived incredibly quickly, despite a little delay. They fit perfectly and I cannot wait for some torrential rain and wind to get out there and give them a test run. Fantastic piece of kit. They'll go nicely with all my other munro jackets.

January 26, 2026

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