I ordered something on 24th June which still hasn't arrived even though it was dispatched the same day. They didn't provide a tracking code and no response to my email to chase the order, I'm beginnin... See more
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After receiving my HDFury Arcana, there were some initial set up issues, I spoke with Keene tech support, who took the time to help and get my tv and Arcana set up just right. No more SkyQ lip syn... See more
Company replied
Very good service from start to finish. I contacted Keense with a technical query and they were able to respond promptly and positively. I subsequently placed an order for their: KLAB Gen 2 Digi... See more
Company replied
Good company, support is helpful and excellent. Been dealing with them since 2008, when I used to sell their products when I was in sales for another company. Now I buy their products for my own perso... See more
Company replied
Company details
- Electronics Store
- Audio Visual Equipment Repair Service
- Electronic Parts Supplier
- Electronics Company
- Home Audio Store
Information provided by various external sources
Products and accessories for video, home cinema, all forms of AV based leisure and entertainment
Contact info
The Haysfield , Malvern , Worcestershire, WR14 1GF, Malvern, United Kingdom
- 0800 009 6249
- sales@keene.co.uk
- keene.co.uk
I ordered something on 24th June which…
I ordered something on 24th June which still hasn't arrived even though it was dispatched the same day. They didn't provide a tracking code and no response to my email to chase the order, I'm beginning to worry that it's a scam company
June 24, 2024
Unprompted review
Very helpful staff and purchase was…
Very helpful staff and purchase was very simple and efficient. Delivery was spot on.
July 30, 2023
Keene stocked a 'hard to find' part and…
Keene stocked a 'hard to find' part and delivered it well packaged and ahead of time. Thank you and I will definitely use you again!
July 13, 2023
fast delivery and the product works…
fast delivery and the product works fine
tested the cable by tester and the quality is perfect
June 12, 2023
Has been 2 weeks since my order was…
Has been 2 weeks since my order was placed and the goods are yet to arrive. No update from Keene on the status of the order and has been a disappointing experience.
June 12, 2023
Needed to return a product under…
Needed to return a product under warranty and Keene were so helpful and made the process pain free and extremely quick. Their customer service is excellent and they even refunded the return postage the same day I returned the product.
April 13, 2023
Good quality items and quick delivery…
Good quality items and quick delivery best I dealt with
February 27, 2023
Reply from Keene
Hi Mike,
Thank you for your 5 star review!
We try our best to make sure the sales experience is a good one as well as the product itself.
If you need any help or are interested in anything else on our store please do give us a ring.
Many Thanks,
Lianne
Keene sell great electronics and their…
Keene sell great electronics and their staff are very knowledgeable and helpful.
January 10, 2023
Superb dialogue and very happy with our…
Superb dialogue and very happy with our purchase
October 6, 2022
Keene Electronics Two Output IP Mains Switch With Ping Monitoring
Really good product from Keene, works great
September 6, 2022
Reply from Keene
Hi John,
Thank you for your 5 star review!
I'm pleased that you liked your purchase and found it really useful!
We look forward to hopefully seeing you shop again with Keene in the future.
Many Thanks,
Joe
This haven’t received it???
September 12, 2022
Reply from Keene
Hi Stephanie,
I'm really sorry about your expereince.
I have looked into this for you and it turns out that the product you ordered is a product which is drop shipped direct from the manufacturer! So there was a delay with them and they did not notify us of the delay to let you know.
I'm very sorry about this and we have raised our frustration with them and are looking at our ways of working together to avoid this happening again in the future.
Many Thanks,
Joe
Reply from Keene
Hello,
Thanks so much for your 5 star review!
It is great to hear you took advantage of your quick delivery options!
We look forward to seeing you shop with Keene again in the future.
Many Thanks,
Joe
Keene was great to deal with
Very clear and helpful explanations of how to set up our Cel-Fi Go mobile signal booster, and for dealing with follow-up queries. Keene was great to deal with. And our mobile signal has gone from zero(ish) to hero(ish).
August 22, 2022
Reply from Keene
Hi Austen,
It is great to hear that the team were able to help you with your Cel-Fi mobile phone signal booster! It is a great bit of kit and our team have great technical knowledge of it!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Reply from Keene
Hi Colin,
Thank you for your 5 star review!
I'm pleased you took advantage of our quick delivery options and our good pricing.
We look forward to seeing you shop with Keene again in the future.
Many Thanks,
Joe
Reply from Keene
Hi Glenda,
Thank you for your 5 star review!
It is great to hear you found our service excellent, we do try our best to ensure all customers expereince the best customer service when shopping with Keene.
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Very helpful service from knowledgeable…
Very helpful service from knowledgeable staff. Quick delivery
June 8, 2022
Reply from Keene
Hi John,
Thank you for your 5 star review!
It is great to hear that our staff managed to help you out and answer all of your questions, we do pride ourselves on our teams technical knowledge of our products.
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Reply from Keene
Hi Susan,
Thank you for your 5 star review!
It is great to hear you liked our website and took advantage of our quick delivery methods!
We look forward to seeing you shop with Keene again in the future.
Thanks,
Joe
Very good service from start to finish.
Very good service from start to finish.
I contacted Keense with a technical query and they were able to respond promptly and positively.
I subsequently placed an order for their:
KLAB Gen 2 Digital In-wall Stereo Bluetooth Amplifier - Model Bluetooth with rear line aux input.
I have been impressed with the functionality of the product and the product support, having requested help to configure the web based control page for the Amplifier.
Overall experience was first class.
Glad to buy British too.
April 27, 2022
Reply from Keene
Hi Martin,
Thank you for your 5 star review!
I'm glad your expereince was great from start to finish! We do try and ensure we can offer the best customer service possible whatever the request may be.
We look forward to see you shop with Keene again in the future.
Many Thanks,
Joe
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