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KEENS Belfast - KEENS Belfast Reviews 

196
TrustScore 5 out of 5

4.9

186 Albertbridge Road, BT5 4GS Belfast, Antrim, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We recently bought an Orla Kiely chair and stool from Keens. The manufacturer made a mistake and didn’t send feet for stool initially but Keens got on to them immediately and issue resolved very quick... See more

Company replied

Rated 5 out of 5 stars

We’ve just received delivery of two beautiful Fama chairs , matching cushions and a zany palm tree. We are delighted with our purchases, not the first great pieces of furniture bought from Keens. We... See more

Company replied

Rated 5 out of 5 stars

Denise was very helpful while we were choosing settees for our lounge. She was very patient while we finally chose from Keen's very wide selection. Her advice, particularly on potential colours, wa... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Keens, Belfast. The furniture quality and choice was by far better than anywhere else. We were in so many furniture shops before Keens and could not find anything to our ta... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Living Room Furniture Store
  5. Mattress Store
  6. Sofa Store

Written by the company

Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.


Contact info

  • 186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom

  • 02890453310

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(196)

315 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We always shop at keens.have a great…

We always shop at keens.have a great selection of good quality modern furniture..always very friendly and will to give advise where required..delivery guys were also superb..a great shop to shop at as we always get what want..

July 5, 2025
KEENS Belfast - KEENS Belfast logo

Reply from KEENS Belfast - KEENS Belfast

Hi Samuel,
It’s brilliant to hear from a returning customer — thank you for your continued support! We’re delighted you’ve had another great experience with us. You’re always welcome at KEENS Belfast and we can't wait to see you again.

Rated 5 out of 5 stars

Simply the Best

The best service always comes from a family run firm. We’ve been buying from Keens for quite some time and wouldn’t go any where else, with Keens you are well looked after by the owners and staff who know their job and how look after customers

October 14, 2025
KEENS Belfast - KEENS Belfast logo

Reply from KEENS Belfast - KEENS Belfast

Hi Agnes,
What a lovley review. We really do have the best customers! Thank you for taking the time to leave us this 5-star review. Your support really means a lot to us and we hope to see you again soon.

Rated 5 out of 5 stars

First class service from Order to…

First class service from Order to Supply of furniture.
Very friendly and accommodating delivery team.
Never disappointed.

October 23, 2025
KEENS Belfast - KEENS Belfast logo

Reply from KEENS Belfast - KEENS Belfast

Hi Mark,
We are glad to hear you had such a great experience with us and thank you for taking the time to leave us a 5-star review. We hope to see you again soon.

Rated 5 out of 5 stars

Excellent service from all staff

Excellent service from all staff, polite and friendly delivery personnel. Will definitely use Keens again. Thank you

October 28, 2025
KEENS Belfast - KEENS Belfast logo

Reply from KEENS Belfast - KEENS Belfast

Hi Gillian,
Thank you for the kind words and taking the time to leave us a 5-star review. We look forward to welcoming you again soon.

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Keens have beautiful products sold at fair prices. The staff are always helpful and friendly..I wouldn't shop anywhere else now when I need to update a room.

October 16, 2025
KEENS Belfast - KEENS Belfast logo

Reply from KEENS Belfast - KEENS Belfast

Hi Caramel,
Thank you for being such a loyal customer and for your glowing review. Your continued support means everything to us! We can't wait to see you again soon.

Rated 5 out of 5 stars

First class service

The two items I ordered were posted extremely fast. The store representative kept me up to date on every aspect of the service they provided. Would highly recommend Keens and their extremely helpful and friendly staff.

October 23, 2025
KEENS Belfast - KEENS Belfast logo

Reply from KEENS Belfast - KEENS Belfast

Hi Lynn, Thank you so much for your kind words and 5-star review! We’re delighted to hear you had a great experience with KEENS Belfast. We truly appreciate your support and hope to see you shopping with us again soon.

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