Fantastic place, the staff are brilliant, extremely patient and super helpful and friendly, as well as professional. As we (or the wife) wasn't sure as to what style of sofa etc would suit the hou... See more
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Great variety of stock at Keens to suit all budgets and tastes. Delivery was excellent delivered within the 2 hour window with a phone call 20 minutes before. Lead time for our item of furniture wa... See more
Company replied
Very happy with the bedside tables we purchased in Keens. Staff very helpful and delivery guys polite and careful with installation as always. Would highly recommend Keens.
A sofa was one of my biggest purchases after getting to the property ladder so I wanted to get it right and Keens could not have made it a better experience. Did a lot of research and visited many sho... See more
Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
186 Albertbridge Road, BT5 4GS, Belfast, Antrim, United Kingdom
- 02890453310
4.9
Excellent
222 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful and plesant to deal with
January 15, 2026
Reply from KEENS Belfast - KEENS Belfast
Hi Amanda thank you so much for the kind words we appreciate you taking the time to review your recent visit to our showroom. We look forward to seeing you again!
Good Experience
Easy to order, good communication re delivery. No issues at all. Would highly recommend !
January 16, 2026
Reply from KEENS Belfast - KEENS Belfast
Louise thank you for your recent online order with KEENS, Belfast and thank you also for the great feedback!
We have been purchasing from Keens for…
We have been purchasing from Keens for a number of years. We had our corner sofa delivered this week and, as usual, the quality is outstanding. The customer service is exemplary, from the owners and the sales staff. Would highly recommend. Many rhanks to all the team.
January 15, 2026
Reply from KEENS Belfast - KEENS Belfast
Gareth thank you so much for your continued support! We are delighted you love your new corner sofa and you were happy with the service KEENS, Belfast delivered again! Your recommendation means a lot to us all!
Top class
Excellent experience in Keens.
Staff were very friendly and the service was amazing. 👌🏻
January 15, 2026
Reply from KEENS Belfast - KEENS Belfast
William thank you! We are so pleased you had an excellent experience and found the team friendly and helpful. Your kind words really mean a lot to us all at KEENS, Belfast!
This is the second time I’ve bought…
This is the second time I’ve bought diffusers from Keens. Coming to Manchester it was really well packaged and nothing was broken. Came in a really quick time too. Thanks you
January 12, 2026
Reply from KEENS Belfast - KEENS Belfast
Kath, thank you for the great comments. Our Sences difussers are really fabulous! Our online team are extremely careful when the package up to items for delivery. We appreciate your continued support of KEENS, Belfast!
Keens is amazing!
I love Keens - whatever you need for your home, Keens is a one-stop shop. It has everything! I love all the ranges they offer and they have something to suit every taste.
Paul is fantastic, nothing is too much trouble and he looks after every detail from start to finish.
I love looking round Keens and finding my next treasure!
January 14, 2026
Reply from KEENS Belfast - KEENS Belfast
Rachael, thank you for such a great review! It is wonderful to hear that you enjoy visiting KEENS, Belfast looking for your next great find! We have so much to choose from! Paul takes pride it helping our customers choose their items and will be delighted with your kind words!
Delivery guys courteous and very…
Delivery guys courteous and very helpful. Shop also kept us fully informed about Delivery.
January 13, 2026
Reply from KEENS Belfast - KEENS Belfast
Hilary, thank you for the great words. We are so happy to hear you had a great experience with KEENS, Belfast.
I always have a great experience…
I always have a great experience shopping with Keens. I recently got all new bedroom furniture from this store. The quality of the furniture exceeded my expectations—solid, well-made, and exactly as described. Ordering was easy, communication was clear, and delivery was on time. The customer service team was friendly and helpful, answering all my questions quickly. I’m really happy with my purchases and would definitely recommend this shop to anyone looking for stylish, high-quality furniture.
December 12, 2025
Unprompted review
Reply from KEENS Belfast - KEENS Belfast
Caroline, thank you so much for the great feedback! We are delighted that you are loving your new bedroom furniture. It is fantastic to hear that the experience with KEENS, Belfast from ordering to delivery went so smoothly. Our team will be happy to know they helped make the experience a good one.
Great service
Helpful and professional advice both in the shop and from the staff who delivered and built our new bed. We wouldn't have managed to buy it cheaper elsewhere, and we'd have missed out on excellent service.
January 13, 2026
Reply from KEENS Belfast - KEENS Belfast
Eddie, thank you for your kind words! We are delighted to hear that both our showroom sales team and delivery staff were able to help you throughout the process. We hope you enjoy your new bed and we will look forward to your next visit.
Great quality furniture and fast…
Great quality furniture and fast delivery. Staff very helpful.
January 12, 2026
Reply from KEENS Belfast - KEENS Belfast
Joyce, thank you for such great feedback. We are delighted you were pleased with the quality, delivery speed, and the support from our team.
Phone call to let me know they would…
Phone call to let me know they would call in half an hour. Very careful with furniture and removed all packages.Staff very pleasant .
January 9, 2026
Reply from KEENS Belfast - KEENS Belfast
Linda, thank you for your recent purchase and also for the great review!
Bed mattress delivery
delivered bed mattress on time , very professional service , would recommend Keens
January 8, 2026
Reply from KEENS Belfast - KEENS Belfast
Thomas, thank you for the great review! We have a wide range of quality mattresses in store for you to choose the perfect fit for you!
Excellent service from start to finish.Beautiful shop wide variety to choose…
Beautiful shop wide variety to choose from. All the staff were extremely helpful and knowledgeable I never felt rushed or pressurised. A special mention for Denise whose input was invaluable in helping me choose the sofas and chair for my living room. The delivery men were very courteous and took great care when placing the furniture. Very happy with the look and quality of the products.
January 8, 2026
Reply from KEENS Belfast - KEENS Belfast
Elizabeth, what a wonderful review, thank you! We are so happy to hear that you enjoyed your visit to our Showroom! It is great to hear that our team did not rush or make you uncomfortable when making your choices. It can be difficult to decide on such a big purchase, and I will pass on the special mention to Denise, who will be thrilled that she helped in the process. Once again, the delivery team are praised for their courteous and respectful approach…delighted!
Mattress review
Choice of mattresses was good. Price points were good .
Staff members are very helpful.
The delivery guys were fabulous.
January 7, 2026
Reply from KEENS Belfast - KEENS Belfast
Wonderful review, Linda, thank you so much!
Very helpful staff
Very helpful staff, both instore and delivery. Delighted with products purchased, which fit in well with my revamped living room. Costs reasonable.
Delivery staff were extremely careful to ensure no damage to my house bringing in furniture, and very clean - removing shoes and placing coverings down to protect my floor.
December 18, 2025
Reply from KEENS Belfast - KEENS Belfast
Michelle, thank you so much! We are really pleased that you had such a good experience with our entire team. It is always lovely to receive such great feedback for everyone at KEENS, Belfast.
Amazing product range and fantastic…
Amazing product range and fantastic customer service! Delivery guys were very polite, professional and made sure to protect my floors when delivering my new sofa! Which is absolutely gorgeous and fantastic quality!
December 23, 2025
Reply from KEENS Belfast - KEENS Belfast
Nicola, we are delighted you enjoyed the full experience with us! Thank you so much for choosing KEENS, Belfast and enjoy your fabulous new sofa!
First class experience. From the layout of the shop to the…
From the layout of the shop to the ordering, delivery on time and the helpfulness of the delivery men overall a first class experience. We have shopped in Keens many times and will continue to do so.
December 23, 2025
Reply from KEENS Belfast - KEENS Belfast
Peter, thank you for your lovely review! We are delighted to hear you had a first-class visit with us and appreciate your continued support. It is always lovely to receive such great comments!
Present staff in store very helpful.
December 23, 2025
Reply from KEENS Belfast - KEENS Belfast
David, thank you for the review. We really appreciate your kind words
Reply from KEENS Belfast - KEENS Belfast
Diane, thank you for such a great review!
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