We bought a sofa from Keens outlet department. The staff were very friendly and helpful. The sofa was delivered by two great guys who again couldn’t have been more helpful. Would certainly purchase f... See more
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Excellent furniture great quality and pricing. The staff are very helpful. The lady went out her way to find us a piece of furniture we needed specifically with a limited amount of space. Definetel... See more
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Very pleasant staff in shop, on hand for advice and information but also not overbearing. Delivery was excellent, on time, efficient and everything went smoothly. We bought a pale coloured sofa, it ar... See more
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Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carp... See more
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Company details
- Furniture Store
- also in
- Bedroom Furniture Store
- Furniture Accessories
- Living Room Furniture Store
- Mattress Store
- Sofa Store
Written by the company
Welcome to KEENS Belfast - a proudly independent, family-run furniture store serving Northern Ireland since 1970. For over 50 years, we’ve been helping customers create homes they love - with quality furniture, personal service, and honest advice every step of the way. Located on Albertbridge Road, Belfast, KEENS Belfast has become one of Northern Irelands most established furniture destinations. Our three-floor showroom is home to an extensive range of living, dining and bedroom furniture, including leading brands such as Natuzzi, ercol, Parker Knoll, Calligaris, egoitaliano, Harrison Spinks and many more. Whether you’re furnishing your first home or refreshing a family space, we’re here to make the process enjoyable and stress-free. We offer quality sofas, dining sets, beds, and occasional furniture. Exclusive design collections and custom options Stylish home accessories, rugs, and lighting. Friendly, knowledgeable staff ready to help you find the perfect fit. We pride ourselves on curating timeless furniture that’s built to last - combining comfort, craftsmanship, and contemporary style. We are a family-run service: Honest, personal, and pressure-free advice. Expert guidance: Our experienced team will help you choose what’s right for your home and budget Trusted reputation: 50+ years of happy customers across Northern Ireland and beyond Delivery & assembly: Professional, careful, and reliable service every time. At KEENS Belfast, your experience means everything to us. If you’ve recently visited our showroom or made a purchase, please share your thoughts and help others discover us by leaving a Trustpilot review. Your feedback helps us continue delivering the quality and service we’re known for - and it helps new customers shop with confidence.
Contact info
Albertbridge Road 165-169, BT5 4PS, Belfast, Antrim, United Kingdom
- 02890453310
4.8
Excellent
47 reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Lovely shopping experience 🛍️ yesterday…
Lovely shopping experience 🛍️ yesterday and today at keens sale shop. The girls were also so kind and helpful and I am away delighted with my beautiful purchases- also got great bargains in very high quality lamps and a table. Thank you both x
February 21, 2026
Unprompted review
Reply from KEENS Belfast - KEENS Outlet
Jill, we are delighted that you had a lovely experience in the KEENS, Outlet. It’s a great store with such wonderful bargains to be had, but you have to be quick! Enjoy your purchases and we will be sure to pass your thanks to the girls!
Great
Bought a new sofa for our living room. Very pleased with our service, in shop staff very helpful. Very accommodating with our delivery date as wanted to wait until living room was painted and new carpet down. Cancelled first date and no problem at all. For delivery given a 2 hour slot which was great and guys very considerate even taking their shoes off when entering our new decorated room. Overall very pleased.
February 16, 2026
Reply from KEENS Belfast - KEENS Outlet
Elaine, thank you so much for the lovely review. We are so happy you had such a good experience with us here at KEENS, Belfast. We are always delighted when our customers take time to leave such great feedback!
Great friendly service and good…
Great friendly service and good selection of furniture. Something for everyone. Ordering and delivery was seamless.
February 8, 2026
Reply from KEENS Belfast - KEENS Outlet
Christopher, what a great review thank you!
Reply from KEENS Belfast - KEENS Outlet
Wilma, thank you so much for your kind words we really appreciate you taking the time to do so.
Two very pleasant young men arrived…
Two very pleasant young men arrived with my chair at the specified time. They put down a sheet to save any debris on my hall carpet. They went the extra mile when they removed their shoes while building my chair in the living room. I have not experienced this level of customer care for quite a while. Well Done Keen’s
February 4, 2026
Reply from KEENS Belfast - KEENS Outlet
Ken, thank you for such wonderful feedback. We are delighted to hear our delivery team provided such a high level of care and professionalism. We are so grateful to have such a super team within KEENS, Belfast and we hope you enjoy your new chair!
Fantastic service at great prices
Fantastic service at great prices. Was in contact with Cathy at the Outlet shop on the Tuesday as needed our new studio furnished within a few days. Visited stores that afternoon, got all we required between the Outlet and Denise at Main Keens store.
Delivered Friday afternoon. All brought in and set up by their delivery guys. Have been back and purchased few other items since and just waiting on our next delivery.
Could not fault this company in any way. Due to having their Sale on we got some really great deals and we are not finished yet!
January 27, 2026
Reply from KEENS Belfast - KEENS Outlet
Thank you for such a great review. We are delighted to hear that Cathy, Denise, and the delivery team were able to look after you so well. We really appreciate your support and look forward to your next visit!
Armchair
My piece of furniture (an armchair) is excellent quality and was reasonably priced. The chair was delivered on the date that was promised. All staff involved were polite and friendly.
January 21, 2026
Reply from KEENS Belfast - KEENS Outlet
Richard, thank you for the great review! We are delighted that you are happy with the armchair and the service you received.
Great service and very polite and…
Great service and very polite and friendly delivery service 👍
January 26, 2026
Reply from KEENS Belfast - KEENS Outlet
Hi Eamon thank you so much for such a smashing review!
Reply from KEENS Belfast - KEENS Outlet
Steven what a fantastic review …thank you!
Exceptional service
Fantastic service. Staff were amazing and extremely helpful. I will definitely recommend this place to lots of people. Johnny, in particular, was brilliant.
January 13, 2026
Reply from KEENS Belfast - KEENS Outlet
Pearl, thank you for your kind words. We are delighted you had a great experience, and we will be sure to pass your praise on to Johnny. Thank you for the recommendations we really appreciate it.
Excellent experience
Very pleasant staff in shop, on hand for advice and information but also not overbearing. Delivery was excellent, on time, efficient and everything went smoothly. We bought a pale coloured sofa, it arrived wrapped in protective cover so no possibility of it getting damaged or marked. Love both Keens stores, such a great range of stock
January 7, 2026
Reply from KEENS Belfast - KEENS Outlet
Stephanie, thank you for such a great review! The fabulous sofa you bought is one of our favourites, and we hope you love it as much as we do!
A great experience all round
great experience in the shop with a very helpful assistant , quick delivery and excellent delivery personnel
December 18, 2025
Reply from KEENS Belfast - KEENS Outlet
Michael, we are delighted that you shared your experience from your recent visit to KEENS in Belfast. Thank you!
Great customer service
Super helpful in store customer service as well as over the phone. Due to ongoing renovation works & delays with tradesmen, Keens were able to hold my order for me for a number of weeks until I was ready for delivery. When I was ready, they were able to arrange delivery quickly at a time that suited me. I got a stunning 3 seater & 2 seater at a steal from the outlet store. Great experience!
July 14, 2025
Reply from KEENS Belfast - KEENS Outlet
Anna thank you for your lovely review. The Outlet is a great addition to KEENS with some amazing items at fabulous prices! Enjoy your new sofas!
Items arrived quickly
Items arrived quickly - more quickly than expected- and well packaged. Price point was excellent
October 4, 2025
Reply from KEENS Belfast - KEENS Outlet
Thank you so much for giving a 5 Star Review. We are delighted when customers share their experience with us. We have a great team at KEENS including our online guys who take a great deal of care in preparing the items for delivery. Enjoy your new chairs and many thanks for the support!
Very helpful staff. Unsure of date reply does not allow for this
Very helpful staff, you spent time listening to me describing the furniture that I needed for my house. They knew what they had in store and directed me to a high quality leather sofa which I feel in love with. They gave me all of the measurements to take home with me to ensure it would fit. A perfect fit. The deal was done.A couple of days later it was delivered by two very respectful, kind gentleman. They took time and care to prevent any damage to the sofa while it was being manoeuvred through my patio doors. It now sits pride if place in my living room, a cosy, classy asset to my home. An excellent serve indeed.
June 20, 2025
Reply from KEENS Belfast - KEENS Outlet
Barbara thank you! We are always so pleased when our customers take the time to share their experience at KEENS. We are so appreciative of all our team and it is lovely when they are recognised for the great job they do! Enjoy your new sofa and we look forward to your next visit.
100% professional from shop floor to my floor.
¹The whole Keens experience is 100% enjoyable and professional. From the shop floor to my floor (oh my goodness, if you use this in your advertising I want a cut!).
Lovely lovely people altogether. And as yer mummy always says "you only get what you pay for" Can't wait to buy again (which will defo happen because Keens were gracious enough to give us credit after we bought a sofa that was FAR to big in the room).
November 11, 2025
Reply from KEENS Belfast - KEENS Outlet
Our advertising team will be in touch!! Thank you for your kind words. We appreciate all our customers and always try and do the right thing by them. We look forward to you returning to see us and help you choose the perfect sofa!
Great prices in the outlet store
Great prices in the outlet store, advertised on Facebook, great quality furniture, extremely helpful service, will be back 👍
November 10, 2025
Reply from KEENS Belfast - KEENS Outlet
Catherine yes we agree with you! The outlet store has great quality items with amazing prices and quick delivery…well worth a visit to the store or on the KEENS, Belfast website. Look forward to seeing you again.
Great overall experience
Easy only order and purchase process.
Delivery scheduled in a timely manner.
Great quality of product.
September 1, 2025
Reply from KEENS Belfast - KEENS Outlet
Trevor thank you for your kind review it is lovely to hear your experience was good and you are happy with the choice you made.
Great service and quality items
November 3, 2025
Reply from KEENS Belfast - KEENS Outlet
Thank you so much for your 5-star review! We’re delighted to hear you had a great experience with KEENS OUTLET. We truly appreciate your support and hope to welcome you back again soon.
Reply from KEENS Belfast - KEENS Outlet
Hi Kenny,
Thank you so much for your kind words and 5-star review! We’re delighted to hear you had a great experience with KEENS OUTLET. We truly appreciate your support and hope to welcome you back again soon.
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