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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including fast response times and smooth user experience. However, some customers also noted issues with the website, specifically regarding slow download speeds on certain servers and difficulties with specific links. A few people also felt that customer service, while generally good, did not always provide clear explanations or proof when issues arose, leading to frustration.

What people talk about most

Customer service

Customers generally report positive experiences with customer service, highlighting their helpfulness and... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the company for delivering on its... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the swiftness of... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the support team for being... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as the best premium pass site... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used keep2share premium once or twice a year for 5 plus years. Only ever pay for 1 month subscription non-recurring. Never had a problem with them whatsoever. Never tried to rebill me or failed to del... See more

Company replied

Rated 5 out of 5 stars

Really solid service, Premium Max subscription works with tons of sites. What I like: • Fast download speed in USA • Huge videos collection with personal recommendations • Promo codes and... See more

Company replied

Rated 5 out of 5 stars

I love two things about this file sharing service 1) High download speeds Download accelerators are applied. This gives unbelievable download speeds.. 5 to 7 GB files are no problems. It take... See more

Company replied

Rated 5 out of 5 stars

K2S is a nice hosting solution to share your files. Although it might go a bit for the expensive site, it is well worth it. The customer support is great and the staff makes sure that your every i... See more

Company replied


Company details

  1. Cloud Computing Service

Written by the company

Your files and downloads are completely secured by our state of art encrypted system. Enjoy supersonic downloads from our cutting edge storage cloud. Plus, you can use download accelerators for even better experience. Your downloads start instantly. No more wasting time waiting for what you need!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

976 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great customer service

A litle trouble with a reseller to sign in but quickly solved by customer service in a matter of minutes. I recommend it.

August 13, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Nigel thanks for taking the time to share your feedback. We appreciate it!

Rated 5 out of 5 stars

The support team is really good.

The support team is really good.
I had a problem because I was downloading very slowly.
I send a message to the support and they quickly responded and guided me with screenshot to improve my downloading speed.

August 17, 2023
Unprompted review
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Reply from Keep2Share

Hello Specty!
Thanks for your kind words. We hope that you will no longer face the problem of speed.

Rated 5 out of 5 stars

Excellent site

Excellent site, fast customer service and superb functioning of the signing page, pretty much instant access to premium, downloads are also perfect. I recommend it.

July 13, 2023
Unprompted review
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Reply from Keep2Share

Hello Steven!
Thanks for your review, we're glad you like our service.

Rated 4 out of 5 stars

btc pay method

3 day paying may be good

August 3, 2023
Unprompted review
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Reply from Keep2Share

Hello Salih!

Thank you for your feedback, we will pass your comments on to management.

Rated 4 out of 5 stars

Have been using it for years, but.........

Have been using it for years and always have been satisfied about the service. Though I was unpleasantly surprised a few moments ago when I wanted to renew my 3 month membership and saw the price was raised by 25 Euro's (27 USD) ! I love the service, and due to it being so short term I will extent it one more time; but Im going to orientate myself to find a new service. These prices hikes are getting out of hand.

June 27, 2023
Unprompted review
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Reply from Keep2Share

Hello Arnold!

Apparently you tried to buy a subscription activation code from a reseller, we cannot dictate to resellers what price to indicate. The fact is that now the commissions of payment gateways have increased significantly, they began to take an even larger share of the payment for processing the payment, unfortunately, resellers are forced to shift part of the costs to the end client. You can contact to our support team and ask to compensate for the overpayment. They add days to your ubscription.

Rated 5 out of 5 stars

Good experience and customer support

In the beginning I chose the premium version but then wanted to upgrade to premium pro since you get 5 times the traffic limit and it's not much more expensive (therefore I recommend this). Due to temporary payment issues I contacted customer support and they were very quick in replying and offered a good solution. The last three weeks I had premium pro and no issues, everything worked fine.

June 26, 2023
Unprompted review
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Reply from Keep2Share

Hello Matthias! Thank you for giving us the chance to help you despite the difficulties and for taking the time to share your feedback here. We really appreciate it.

Rated 5 out of 5 stars

My favorite file service

My absolute favorite file upload/download platform, for years already.

Very great download speeds (always maxing my 500Mbit/s access), a huge selection of payment options for premium.

In case of any issues (like JDownloader2 messing with captcha requests), support is very fast reacting and friendly.

Can only recommend K2S.

May 22, 2023
Unprompted review
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Reply from Keep2Share

Hello rkayswiss! Thanks for your recommendation!

Rated 5 out of 5 stars

I got a nice surprise with keep2share

I got a nice surprise with keep2share, it works perfect, fast impecable downloads even on HD K4, new releases available pretty much the same day that the original website, even old gems I found available to download, on windows 10 I can download several videos at the same time (simultaneously) and same speed, really amazing. I am glad I signed in premium.

May 6, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Charles! Thank you for your high rating and such a detailed review.

Rated 5 out of 5 stars

I have been using Keep2Share for…

I have been using Keep2Share for several months now and overall, I have found the service to be reliable, easy to use, and affordable.

In terms of performance, I have found Keep2Share to be consistently fast and reliable. Downloads are typically quite speedy, even when dealing with large files or multiple downloads at once. Additionally, I have not experienced any significant downtime or service interruptions during my time using the service.

Another feature I appreciate about Keep2Share is its affordability. While premium memberships do offer additional features, the basic free membership is still quite robust and offers a good set of features for casual users. Additionally, the premium memberships are reasonably priced and offer good value for the money, especially considering the range of features and benefits they provide.

One area where I think Keep2Share could improve is in its customer support. While the service does offer email support, I have found that response times can be a bit slow and the information provided can sometimes be incomplete or unhelpful. However, this has not been a major issue for me personally and has not significantly impacted my overall experience with the service.

Overall, I would definitely recommend Keep2Share to anyone looking for a reliable and affordable file hosting service. Whether you're a casual user looking to share a few files or a power user in need of advanced features and functionality, Keep2Share is definitely worth considering.

May 4, 2023
Unprompted review
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Reply from Keep2Share

Hello Ilya! Thanks for such a detailed review. We are glad that you rated us both as a premium user and as a free user.

Rated 1 out of 5 stars

i HAVE been trying to renew the premium…

i HAVE been trying to renew the premium service unuccesfully. This used to be so easy. Now the process is very confusing and I WONT use the currentpayment methods as they seem untrutworthy and expensive, When I can simply use a credit card I will resume. Dont trust the resellers method and dont want to use Crypto either as I dont understand it and have no intention in learning about it...also, why should I be expected to pay extra resellers fees? and the instructions are completely confusing. Gave up in the end...I bet you have lost a huge amount of business. I received a reply rom K2S about using crypto but it might have well have been written in Chinese. No idea what it meant. Way too complicated. I will wait until I can use an easier method like Paypal or Credit Card before using again. Until you fix, I will not be using your services...unfortunately as I love the service

May 1, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Chris!

We're having technical difficulties with accepting some credit card and PayPal payments and are working on a fix. You can buy premium from us directly by paying with cryptocurrencies or buy a premium activation code from a reseller. Let me tell you how to use cryptocurrency and activation code.

I recommend that you pay with cryptocurrencies. In addition to Bitcoin, we accept stablecoins such as USD Tether (USDT ETH and USDT TRX blockchains), USD Coin (USDC TRX and USDC ETH blockchains) and Binance USD (BUSD ETH blockchain).
We also accept Litecoin, Monero, Bitcoin Cash, Dash, Dogecoin, Zcash, Tron, MATIC-ETH (but not MATIC-Polygon).
Using cryptocurrency isn't as difficult as it seems, in this article you'll find instructions on how to create a cryptocurrency wallet, add funds and pay for purchases from it: help.crypto.com/en/articles/3883977

To pay with bitcoin, cryptocurrency or stablecoins, select the desired option on the subscription duration selection page.

You can also buy a subscription activation code from our resellers. We are ready to compensate your overpayment for the code. After you activate the code, send to support team a screenshot of the resellers invoice, proving the amount of the overpayment, and we will add subscription days for you in proportion to the overpaid amount.

We carefully monitor our resellers, so you can feel free to pay for a code to a reseller. Please contact support team and them send you list of our best resellers.

Rated 4 out of 5 stars

Concerns about renewal costs and credit card safety for subscription renewal

I have been a subscriber to K2S for several years. I get an annual membership, have had excellent service, and previously have renewed by credit card. When I tried to renew this time, it appeared that this option is no longer available without going through a reseller or using crypto. Since there are no credentials provided about the resellers, I was suspicious that my credit card could be compromised and I could also get an additional charge from the reseller. Also, I am not comfortable with crypto. I reported this in my review and received the response below from K2S.

I am editing my review because I have now been successful in renewing my subscription. I tried a different way, I logged in under my now free account and requested renewal of a premium subscription. I am not sure why, but I was directed to a page that I was able to renew by simply entering my card information (without the hassle of going through a reseller). Problem solved, I don't know why I was successful, nor whether this technique will work for others, but I am happy. K2S has always been reliable, and I look forward to another year of their services. I am increasing my rating from a 2 to 4 (not 5 because the renewal process is still through resellers or crypto unless you take the renewal route that I used).

April 25, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Chris!

We're having technical difficulties with accepting some credit card and PayPal payments and are working on a fix. You can buy premium from us directly by paying with cryptocurrencies or buy a premium activation code from a reseller. Let me tell you how to use cryptocurrency and activation code.

I recommend that you pay with cryptocurrencies. In addition to Bitcoin, we accept stablecoins such as USD Tether (USDT ETH and USDT TRX blockchains), USD Coin (USDC TRX and USDC ETH blockchains) and Binance USD (BUSD ETH blockchain).
We also accept Litecoin, Monero, Bitcoin Cash, Dash, Dogecoin, Zcash, Tron, MATIC-ETH (but not MATIC-Polygon).
Using cryptocurrency isn't as difficult as it seems, in this article you'll find instructions on how to create a cryptocurrency wallet, add funds and pay for purchases from it: help.crypto.com/en/articles/3883977

To pay with bitcoin, cryptocurrency or stablecoins, select the desired option on the subscription duration selection page.

You can also buy a subscription activation code from our resellers. We are ready to compensate your overpayment for the code. After you activate the code, send to support team a screenshot of the resellers invoice, proving the amount of the overpayment, and we will add subscription days for you in proportion to the overpaid amount.

We carefully monitor our resellers, so you can feel free to pay for a code to a reseller. Please contact support team and them send you list of our best resellers.

Rated 5 out of 5 stars

Helpfull staff

Not only did the staff take care of my problem
they also took the time to explain it to me.
Total satisfaction

April 24, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Eugen! Thanks for your feedback, we really appreciate it. We are glad that the guys from support successfully helped you.

Rated 5 out of 5 stars

Had a billing issue purchasing 1 month…

Had a billing issue purchasing 1 month of premium pro service.

Once I contacted the re-seller , the problem was fixed quickly and easily.

K2S is the #1 file-hosting site and has many great features.

Will want to continue my subscription with them.

April 26, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Bram! Thanks for your feedback. We have passed on your kind words to the support team.

Rated 5 out of 5 stars

Reasons to like K2S…

I like K2S because the downloads are quick, the content comes from many websites absolutely free. The support staff are also very helpful. What I don't like is that it is very difficult to renew their service. I have to use third part resellers who always over charge. Recently however K2S has offered to refund the difference in extra days of service

April 15, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello David! Thank you for such a detailed review and your kind words, we appreciate it. We're glad that you enjoy using K2S!

Rated 5 out of 5 stars

I had an issue logging in

I had an issue logging in. The support team was really responsive and solved my issue quickly.

April 6, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Kwaku! Thanks for your feedback! We are glad that the support team helped you!

Rated 5 out of 5 stars

I had a payment issue

I had a payment issue. Solved in a few hours

April 2, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello Dave! Thank you for choosing K2S and thanks for your feedback =)

Rated 5 out of 5 stars

added promotion after 10 days of purchase

i purchased 1 year subscription 10 days ago without promotion. than i saw on the k2s site %10 extension as promotion. i mailed to support team for this extension. they respond quickly and add %10 days to my account. i want to thank support team.

March 29, 2023
Unprompted review
Keep2Share logo

Reply from Keep2Share

Hello cem! We're glad that the support team quickly resolved your issue. Thanks for the feedback!

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