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MACK Reviews 182

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TrustScore 4 out of 5

3.9

Cleaning Products Supplier
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their effectiveness and high quality, noting that they clean well and often have pleasant scents. Many people appreciate the company's commitment to sustainability, highlighting the eco-friendly packaging and the overall environmental credentials of the products. However, some customers have experienced issues with delivery services, including damaged parcels and delays. A few other people also felt that certain products, like some toilet cleaners or the sink unblocker, did not perform as expected, and there were concerns about changes in product formulas, particularly with dishwasher tablets, which some found to be of lower quality.

What people talk about most

Product

Users describe positive interactions with products, often praising their eco-credentials, effectiveness, and... See more

Quality

Consumers generally find the quality of products to be positive. Many reviewers praise the effectiveness of... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the speedy and prompt delivery,... See more

Sustainability

Customers consistently note positive experiences with sustainability. Many reviewers praise the products'... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered some toilet descalers, one of which was damaged by Evri ramming the parcel through the letterbox (I try to avoid using Evri as their service is terrible). I contacted customer services, and t... See more

Rated 5 out of 5 stars

The washing powder is brilliant, the best eco powder I’ve ever used, and the most affordable. Lovely jasmine scent.

Rated 5 out of 5 stars

Quick delivery. Great products too. Would recommend!!!! Love the eco friendly packaging as well.

Rated 5 out of 5 stars

I love the Mack to Rimfinity toilet cleaners, they smell great and clean so well. I've had excellent customer service too.

Company replied

Company details

  1. Cleaning Products Supplier

Written by the company

Biotech cleaning products that don't and won't cost the earth. Vegan, ocean-safe and cruelty free, MACK refills contain no toxic chemicals, instead harness the power of good bacteria to do the dirty work for us. Range of BioPod and BioFlask concentrate refills that reduce plastic pollution and unnecessary shipping of water. MACK believe the Sea word shouldn't be a dirty word, that's why we donate back to marine conservation organisation Sea Shepherd and ensure none of our products harm aquatic life. By using good bacteria to break down dirt, scum and limescale, no nasty chemicals are used in the process, making it safe for you, your pets and the environment. MACK are proud to be Carbon Neutral and made in the UK.

Contact info

3.9

Great

TrustScore 4 out of 5

182 reviews

5-star
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1-star

Replied to 22% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great products

Came across them on Facebook and thought I’d give them a try. Love the kitchen spray and their new laundry sheets.

July 26, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed

I have tried three blue toilet cleaner pods. None dissolved properly, despite following instructions to the letter. Ended up with a solid sludge. Company not helpful. Disappointed.

July 20, 2022
Unprompted review
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Reply from MACK

Hi Kim! We're so sorry you've not had a good experience with your MACK product. We'd like to hear a bit more about what happened. Please could you email us at info@keepitmack.com so we can get in touch to help!

Rated 1 out of 5 stars

clogged up my spray bottle :(

I bought the bio pods... and I really wanted to like them. However, the powder inside just doesn't properly dissolve (I used warm water, and still after 5 days there is blue grit in the bottom of the bottle). It completely clogged two different spray nozzles which I probably now have to bin and buy more... so much for plastic reduction! :(

June 29, 2022
Unprompted review
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Reply from MACK

Hi Pru! We're so sorry you've not had a good experience with your MACK product. We'd like to hear a bit more about what happened. Please could you email us at info@keepitmack.com so we can get in touch to help!

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