KeepItSneaker Reviews 1,045

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast shipping and the quality of the products, often noting that items arrive in perfect condition and are exactly as described. Some people also highlight the helpfulness of the customer service team and the wide selection of shoes available. However, some people were dissatisfied with the order and response times. Several customers reported significant delays in receiving their orders, with some waiting weeks or even months without updates. There are also mentions of poor customer service, with some users stating that their messages and emails went unanswered, making it difficult to resolve issues or get information about their purchases.

What people talk about most

Order

Consumers express significant dissatisfaction with the order process. Many report extreme delays, with some... See more

Product

People report ambiguous experiences with product. Many customers praise the authenticity, high quality, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report waiting days,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fast shipping, excellent... See more

Based on these reviews

Rated 4 out of 5 stars

update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it. the company should find solution such a long delivery de... See more

Company replied

Rated 4 out of 5 stars

I Made a very negative review on 20/06 and I Just want to adjust as I finally received my sneakers, with some delay but it is acceptable if duly informed. Customer service has always replied quickly... See more

Rated 5 out of 5 stars

Great shop, well furnished with all kind of sneakers. I was looking for a pair of nike dunk low in a grey colorway, and they showed me three variations of grey, until i found the one was better for m... See more

Company replied

Rated 5 out of 5 stars

I purchased some limited-edition sneakers, and they arrived super fast within two days. The packaging was well protected, and everything was great. I'll buy again!


Company details

  1. Shoe Store

Written by the company

Welkom bij KeepItSneaker, waar iedereen met een passie voor sneakers zich thuis voelt. Wij als team KeepItSneaker willen de online winkelervaring brengen. Je hebt de mogelijkheid bij ons om jouw favoriete sneaker te kunnen bestellen of om advies vragen aan een van onze collega’s voor jouw beste keuze. Als team doen wij er alles aan om elke dag aan ons doel voor uit te streven, vooruitgang te boeken en om u als klant de beste en juiste service te verlenen. Wij vinden als team het erg belangrijk om de service, authenticiteit, gemak en kwaliteit als webshop te kunnen brengen. Wij wensen u veel shop plezier! Team KeepItSneaker


Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 48% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Perfect shop

Perfect shop, fast ship, good customer service, would buy again, thank you KeepItSneakers !!

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Please be careful

Made an order more than a week ago and shoes have not even been sent to me. Due to a lot longer delivery time than promised when making the order, I want to cancel the order.

5 days now since I have reached out the customer service and still no answer at all.

Please be careful and don’t order from here! They took the money also from me already.

August 1, 2025
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hi Eevi,

Thanks for your feedback, and sorry again that you didn’t hear back from us sooner – that’s not the experience we want for anyone.

We just sent you a detailed email and can confirm your order is being picked up by UPS shortly.

We appreciate your patience and take your feedback seriously.

– Daan | Team KeepItSneaker

Rated 1 out of 5 stars

No delivery and no communication

I ordered a pair of sneakers July 9th. The money was taken out of my bank account immediately.

On their website it says 24 hours delivery. July 15th I got a message back on my request telling me it was not 24 hour delivery on this particular size of sneakers.

When checking the website again it shows 24 hour delivery, even if I click on the size. However there is a small dot with these words and a similar small dot with a size that probably isn't ordered very often. Quite misleading I would say.

July 19th I wrote a message with this content
1) asking when I could expect the delivery
2) telling them that it is illegal according to Danish law to take the money of my account before sending the product. (The website was Danish speaking).
2) Requesting to cancel the order and have my money back, if it wasn't possible to send them within 3 days.

It is now July 26 and I have had no reply at all on this message aside from an automated reply that they have received my request July 19th.

I finally received them July 31st.

July 9, 2025
Unprompted review
KeepItSneaker logo

Reply from KeepItSneaker

Hej Kristiane,

Tak for din anmeldelse og fordi du delte din oplevelse. Vi er virkelig kede af, at din ordre blev forsinket, og at vores svar lod vente på sig. Det er bestemt ikke den service, vi ønsker at levere.

Vi kan se, at dine sneakers er leveret og håber, at du er glad for dem – selvom ventetiden desværre blev længere, end du med rette kunne forvente. Vi har også tidligere sendt dig en direkte mail og håbede at finde en løsning sammen.

Vi arbejder løbende på at forbedre både levering og kommunikation, og din feedback hjælper os med det.

Har du stadig spørgsmål eller noget, vi kan hjælpe dig med, så er du altid velkommen til at kontakte os via info@keepitsneaker.com
.

Med venlig hilsen
Daan | Team KeepItSneaker

Rated 1 out of 5 stars

Slow Shipping...

I was very afraid to shop here because i saw some really bad reviews From people saying they deliver very late and that the shipping is not great, i decided i would give it a shot and maybe they were doing better, unfortunately it happened to me aswell, i order 2 weeks ago and the shoes are not even being sent... Its sad because i could have ordered from another website with shipping in 3 days, i would prefer that the store would have put the shoes as "not available" instead of making customer wait for weeks, its supposed to be a gift for my gf birthday in august and im pretty sure its not coming on time..... Could just say not available and i would have gone to other store, the 15% discount, ON THE NEXT PURCHASE, the ower sent an email with is a lame solution, im never ordering from this website again, the best you could have done is return the money or atleast 10% of what i spent on the shoes not making me wait so long. As a first time buyer, i will def not do it again, be honest, DO better.

July 2, 2025
Unprompted review

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