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KeepItSneaker Reviews 1,045

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TrustScore 3.5 out of 5

3.5

Shoe Store
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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the fast shipping and the quality of the products, often noting that items arrive in perfect condition and are exactly as described. Some people also highlight the helpfulness of the customer service team and the wide selection of shoes available. However, some people were dissatisfied with the order and response times. Several customers reported significant delays in receiving their orders, with some waiting weeks or even months without updates. There are also mentions of poor customer service, with some users stating that their messages and emails went unanswered, making it difficult to resolve issues or get information about their purchases.

What people talk about most

Order

Consumers express significant dissatisfaction with the order process. Many report extreme delays, with some... See more

Product

People report ambiguous experiences with product. Many customers praise the authenticity, high quality, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report waiting days,... See more

Service

Users describe ambiguous interactions with service. Many customers praise the fast shipping, excellent... See more

Based on these reviews

Rated 4 out of 5 stars

update :updating my review with my 1star comment to 4 star.we received the shoes almost in 25 days.they were orginal and already wearing it. the company should find solution such a long delivery de... See more

Company replied

Rated 4 out of 5 stars

I Made a very negative review on 20/06 and I Just want to adjust as I finally received my sneakers, with some delay but it is acceptable if duly informed. Customer service has always replied quickly... See more

Rated 5 out of 5 stars

Great shop, well furnished with all kind of sneakers. I was looking for a pair of nike dunk low in a grey colorway, and they showed me three variations of grey, until i found the one was better for m... See more

Company replied

Rated 5 out of 5 stars

I purchased some limited-edition sneakers, and they arrived super fast within two days. The packaging was well protected, and everything was great. I'll buy again!

Company details

  1. Shoe Store

Written by the company

Welkom bij KeepItSneaker, waar iedereen met een passie voor sneakers zich thuis voelt. Wij als team KeepItSneaker willen de online winkelervaring brengen. Je hebt de mogelijkheid bij ons om jouw favoriete sneaker te kunnen bestellen of om advies vragen aan een van onze collega’s voor jouw beste keuze. Als team doen wij er alles aan om elke dag aan ons doel voor uit te streven, vooruitgang te boeken en om u als klant de beste en juiste service te verlenen. Wij vinden als team het erg belangrijk om de service, authenticiteit, gemak en kwaliteit als webshop te kunnen brengen. Wij wensen u veel shop plezier! Team KeepItSneaker

Contact info

3.5

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 48% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

great customer service

I was need a help with size and it was no problem, they help me and recommed the right size. Great customer services and shoes are perfect !

August 29, 2024
Unprompted review
Rated 5 out of 5 stars

TRADE 10/08/2024

Keep it sneaker just trade with the marketplace tracktonline in pretty good condition,

-Fast ship
-Fast payment
-Secure and easy !

Legit company !

August 10, 2024
Unprompted review

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