Keep the Faith London Reviews 24

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

ordered polo shirts and shorts. sizes ordered......3xl and shorts 42 waist. Next sizes fit perfectly. when these came they wouldnt go anywhere near me. tried to return them. not a chance. send em back... See more

Company replied

Rated 5 out of 5 stars

Brilliant towels drys you in a heartbeat , much quicker and better than normal beach towels . Large sizes but takes small space in your bag. The quality is superb and the design is bright and c... See more

Company replied

Rated 2 out of 5 stars

Paid for delivery, however I had to pay an extra £3.50 to Royal Mail to deliver my order as Keep The Faith London hadn’t paid the correct postage amount! Never happened before and it isn’t very profes... See more

Company replied

Rated 5 out of 5 stars

We love our Keep the Faith London towels because not only do they look fabulous they feel incredibly luxurious and silky smooth on your skin. After years of using standard 'camping towels' which make... See more

Company replied

Company details

  1. Store

Information provided by various external sources

Towels Designed in London. A range of Game-Changing soft Microfibre sports and travel towels. Available in interior design led colours across a range of sizes from small to extra large. Compact-lightweight-super absorbent-quick dry.


Contact info

3.1

Average

TrustScore 3 out of 5

24 reviews

5-star
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1-star

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Rated 1 out of 5 stars

ordered polo shirts and shorts

ordered polo shirts and shorts. sizes ordered......3xl and shorts 42 waist. Next sizes fit perfectly. when these came they wouldnt go anywhere near me. tried to return them. not a chance. send em back to china they said. donate them to charity they said. money back please. Section 75 !! says Alice Beer on good morning britain!!!!!!!!

June 17, 2023
Unprompted review
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Reply from Keep the Faith London

Hi Roger I think you’ve made a mistake with your review as we don’t sell what you’re complaining about.

Rated 2 out of 5 stars

Extra charge for delivery

Paid for delivery, however I had to pay an extra £3.50 to Royal Mail to deliver my order as Keep The Faith London hadn’t paid the correct postage amount! Never happened before and it isn’t very professional. When I place on order, I don’t expect to then be charged extra to actually receive it.

August 8, 2022
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Reply from Keep the Faith London

Hi Charlotte I’m so sorry this has happened and it’s not our usual service. I have sent you an email and made a full refund to you.

Rated 5 out of 5 stars

Love these towels

My wife and I love these towels. So soft and so easy to carry around; it's really impressive how comfy and how little space they take up. It's a premium product but worth every penny.

And thanks for the lovely gift packaging, which makes it a great gift too.

I cannot recommend these enough!

October 6, 2021
Unprompted review
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Reply from Keep the Faith London

Thank you Rohin for taking the time to leave a great review. Much appreciated XO Deb

Rated 5 out of 5 stars

Good service

Good service. This is a present so I cannot rate the product, but my granddaughter said it was very good.

September 16, 2021
Rated 5 out of 5 stars

fabulous towels

fabulous towels, wash easy, look great, feel super soft
it's the third time I'm buying these. we have now exchanged all our beach & pool towels for these, and my kids each own 2 for school & swimming lessons.

May 5, 2021
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Reply from Keep the Faith London

So sorry for the late reply Astrid! My trustpilot had slipped through the net. So happy you love our towels. Thank you for your review.

Rated 2 out of 5 stars

I have not received my towels

I have not received my towels. I cannot review you properly.

Clare Dawson

November 9, 2020
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Reply from Keep the Faith London

Hi Clare
Really sory to hear your towels are taking their time to get to you. We have been sending parcels using the click and drop to a box recently and I think it may be taking longer for orders to reach our customers. Please let me know if they have not reached you by Wednesday. Please email me directly info@keepthefaithlondon.com Huge apologies Deb.

Rated 5 out of 5 stars

Good Quality Towels

We got some of these towels last year for our Cornwall trip and we’ve ordered some more as were off again. I really like the way they fold down to the size of a lunchbox. Good quality and would recommend.

August 11, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you!! Enjoy Cornwall.

Rated 5 out of 5 stars

Excellent sports towels

Brilliant sports towels that are perfect for beach, pool, gym. I purchased 2 a year or so ago and have recently ordered another 2. They wash so well and dry very quickly. I received superb customer service when I had a query about my delivery and it was resolved swiftly and professionally, thank you.

August 10, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you Helen. XO Deb

Rated 5 out of 5 stars

Amazing Service!!!We needed more towels…

Amazing Service!!!We needed more towels whilst we were on holiday in Greece.Called the Customer Service and they organised to send us four extra large towels all they way to a remote island in the middle of the Aegean Sea.
The towels are amazing its our second year using them....cant do a beach holiday with out them.

July 31, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you! and thank you for the story of their arrival by fishing boat. Love that!!
enjoy XO Deb.

Rated 5 out of 5 stars

loved the towels

loved the towels - wish I have purchased more

July 10, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you Charlotte ♥️ Enjoy xo Deb

Rated 5 out of 5 stars

Very Happy!

Keep the faith came highly recommend. I received these stylish towels and picnic blanket, in cute little bags, within a day ot two of ordering. Amazed by how light weight and super absorbent they are. Bright, happy colours and stylish design,

July 9, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you ♥️

Rated 5 out of 5 stars

Great product!

Very easy to order, quick delivery and a wonderful product.

June 29, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you Caroline x

Rated 5 out of 5 stars

Lovely Light Beach Towel

Brilliant towels drys you in a heartbeat , much quicker and better than normal beach towels .
Large sizes but takes small space in your bag.
The quality is superb and the design is bright and colourful .Washes very well , super super absorbent and absolutely perfect for holiday.

Great seller , thank you very much 😘😘
Highly recommend

June 4, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you for the great review x

Rated 5 out of 5 stars

Beautiful towels, stunning pattern and lightweight

No more heavy beach bags as this lightweight towels are big enough to wrap around your whole body and pack down super small.
They dry so quickly and don’t pick up sand they are perfect for days spent at the beach, great quality.

Highly recommend

June 4, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you x

Rated 5 out of 5 stars

Practical luxury

We love our Keep the Faith London towels because not only do they look fabulous they feel incredibly luxurious and silky smooth on your skin. After years of using standard 'camping towels' which make you cringe when you touch them, these are a delight, yet incredibly practical and very easy to maintain. My daughter and I have a couple each and their colour has stayed sharp despite numerous washes and even after being covered in mud! Quick to wash and even faster to dry we’re now using them on our sun beds in the garden. Fabulous purchase and super service from KTFL. I cannot recommend highly enough.

June 4, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you x

Rated 5 out of 5 stars

Lovely towels

Lovely towels, they absorb water beautifully and dry in seconds. My daughter takes one to school for swimming. It doesn’t take up any space in her bag, and it doesn’t stay wet all day in her bag like any other towel I used to give her. All in all great product and friendly company to deal with. Highly recommend!

May 27, 2020
Unprompted review
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Reply from Keep the Faith London

Thank you Melisa for giving us 5* We’re delighted you like our towels.

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