This is a superb product and service. Over many years I have tried a variety of solutions mostly VPN and smart DNS services all with varying degrees of success. This just works seamlessly pret... See more
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Review summary
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I wanted to share some positive feedback regarding my recent experience with Miha at keepyourhomeip.com. He was incredibly patient and took the time to truly understand my issue rather than just givin... See more
Company replied
I would like to hug and thank everyone who made this setup possible. It allows me to care for my mom in France-something that wouldn't have been possible otherwise due to regional restrictions by my e... See more
Company replied
Mark was incredibly helpful on our call. There were some issues with my laptop and so needing to use my phone meant we had to be cut off, then had to rejoin a few times. He was very patient and profes... See more
Company replied
Company details
Written by the company
KeepYourHomeIP offers private VPN infrastructure and Internet security that are easily accessible to everyone. KeepYourHomeIP protects you from online threats, geolocation restrictions, and surveillance.
Contact info
Zodiakplein 44, 2516CD, Den Haag, Netherlands
- support@keepyourhomeip.com
- keepyourhomeip.com
4.7
Excellent
288 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I am 1600 miles away from "home"
I am 1600 miles away from "home", and it works! The set-up call with support (thank you Sofia) was quick and easy. I have 500 megs up/down at home, about 130 up/30 down on this local IP, and I am getting 40 up/20 down through the device. Video calls work well, and Ookla Speed test is showing my home location. This is a game changer!
November 27, 2024
Reply from keepyourhomeip
Dear Gina,
We're glad to hear that video calls are working well and that the speed test is showing your home location as expected. Sofia and our support team are dedicated to ensuring a seamless experience, and we're pleased that you found the setup process quick and easy.
Thank you very much for sharing your experience with our device and for being a valued customer.
~ Alex & the KYHIP Support
100/10 experience each time
100/10 experience each time! The VPN is extremely reliable but if anything does come up, Mark always responds so quickly. Have been using the VPN for about 2 years now and no complaints here!
December 1, 2024
Unprompted review
Reply from keepyourhomeip
Dear Ezgi,
We appreciate your feedback and are pleased to hear that our VPN has provided you with a stable and worry-free connection. Our goal is to provide a seamless experience, and it's great to know that we're meeting that goal.
Thank you for sharing your positive experience with others!
~ Sofija & the KYHIP Support
Unable to download
The IT tech connected with me through Google meets. I was unable to download anything. Not in my personal windows or work windows. The IT tech took his time, did the troubleshooting, and was finally able to get the iuess completely resolved!!! I'm so pleased with the service and I will be able to work with no problem with my keepyourhomeip router while I am out of the US with my Husband!!! Just amazing 👏!!
November 27, 2024
Unprompted review
Reply from keepyourhomeip
Dear Noel,
Thank you so much for taking the time to share your amazing experience with our IT support team. We're thrilled to hear that our technician was able to troubleshoot and resolve the issue.
We appreciate your feedback.
~ Alex & the KYHIP Support
She was succinct in her delivery of…
She was succinct in her delivery of support. She did a fantastic work.
November 20, 2024
Unprompted review
Reply from keepyourhomeip
Dear Will,
We strive to provide clear and effective assistance, and we are pleased to know that we met your needs. We appreciate your feedback and look forward to continuing to support you in the future.
~ Maria & the KYHIP Support
Strong Points: technical solution and support service
Strong Points:
First and foremost, I would like to highlight the exceptional quality of service, both pre-sale and after-sale. While outstanding pre-sale service is not always expected, your team's efforts went well beyond my expectations. The responses were always detailed, directly addressed my questions, and the response time was incredible. I asked numerous questions before and after my purchase, and, to my amazement, I consistently received responses within less than 10 minutes. It might sound too good to be true, but it is not.
Secondly, the quality of the solution is outstanding. There were no issues during the initial configuration session, and since then, I have not encountered any problems. This level of reliability is exceptionally rare in the IT industry—speaking as someone who has been working as a Software Quality Assurance consultant for the last 20 years.
Weak Points:
The selling process, however, requires significant improvement. I was unable to make the purchase online using my company details. The purchase form only allowed for first and last names, with no option to include a company name, VAT number, or other necessary details.
When we agreed via email that I would receive an invoice (which I did), I then faced another issue: I couldn’t complete the payment. The online system only supports credit card payments, with no options for debit cards or SEPA transfers. At that point, I began to question the professionalism of your company and seriously considered abandoning the purchase. Ultimately, I was provided with bank account details via email and was able to make the transfer.
This entire process leaves an impression of a company that is not very professional, which is misleading. In reality, your company is extremely professional, both in terms of its technical solutions and support. However, the selling process really needs improvement to reflect the quality of your service and product.
November 19, 2024
Unprompted review
Reply from keepyourhomeip
Dear David,
Thank you very much for taking the time to share your detailed and honest review. We appreciate your feedback and are glad that it can help others see the value in our services.
We're thrilled that our customer service team was able to meet and exceed your expectations. We're also pleased to hear that our VPN solution has met your needs and performed reliably, especially given your expertise in software engineering. We're proud of the work we do, and it's great to know that it's making a difference for our customers.
Regarding the selling process, we appreciate your honesty and take your feedback seriously. We're always looking for ways to improve the user experience to make it more intuitive and user-friendly for our customers. We will definitely take your comments into consideration as we continue to refine our sales process.
We want to ensure that every interaction with our company, from initial contact to ongoing support, reflects the high level of quality and professionalism that you've come to expect from us.
Thank you again for your feedback. We're grateful for customers like you who help us grow and improve.
~ Maria @ KYHIP
Reply from keepyourhomeip
Dear Ajay,
Thank you for taking the time to provide your feedback.
We are pleased to hear that you are satisfied with both our support team and our product. It's great to know that we're on the right track!
Thank you again for your kind words, and we look forward to continuing to serve you in the future.
~ Maria @ KYHIP
the staff is pro-active
it was easy to communicate with them. I really enjoy talking
October 17, 2024
Reply from keepyourhomeip
Dear Maurice,
Thank you so much for your review.
We're glad you found it easy to communicate with us. We strive to provide a positive and supportive experience for all of our customers, and it's great to know that we're meeting our goals.
We're looking forward to the opportunity to chat with you again in the future.
~ Maria
The technician was very knowledgeable…
The technician was very knowledgeable and provided the solution for the problem in a very polite and efficient way.
October 25, 2024
Unprompted review
Reply from keepyourhomeip
Dear Ralph,
Thank you so much for taking the time to share your positive experience.
We're glad our technician was able to help you efficiently and politely. We're proud of our team's expertise and commitment to excellent customer service.
Thank you again for your kind words. We appreciate your feedback and look forward to the opportunity to serve you again in the future.
~ Maria
Use at your own risk.
If it is working it is a great way to work. If it is not working you are f*cked.
I used the device to work from USA and the first 2 weeks it worked very well. In the 3rd week the device stopped working - could not find any wifis anymore.
I was in contact with support which was not included, therefore there is the second star in my rating. Because they tried to help me. I can totally understand that support cost money for people that are not good with tech and need help. I am a tech pro and someone tells me, how to handle a device I can handle it. - Okay, tech support tried to help, so no more words to that.
All provided solutions did not work. After 5 days of try and error with provided "solutions" from KYHIP support I got an firmware update, that I have had to download on a second computer.
After the firmware update it was still not working, because of the one other "solution" from KYHIP support to change the region to Indonesia. After the firmware Update and changing the location back to united states the device was working again.
I lost 5 business days of work.
May 1, 2024
Reply from keepyourhomeip
Dear Daniel,
Thank you for taking the time to share your feedback about your recent experience with our company. We sincerely regret that you encountered issues with the Wi-Fi connection.
As indicated on our website, users requiring technical assistance via email or one-on-one sessions must subscribe to one of our support plans. At the time your issue arose, you were unfortunately not subscribed to a support plan. Nevertheless, given the severity of your situation, our technical team made every effort to assist you. Alongside comprehensive email support, our team members reached out multiple times, requesting a date and time that would work best for scheduling a troubleshooting session. Regrettably, we did not receive a response.
Although the resolution process did not proceed as smoothly as we had hoped, it was ultimately determined that the issue was related to the power supply. Specifically, the electrical outlets in the hotel where you were staying were unable to deliver sufficient power to the Wi-Fi chip, causing the VPN travel router to be unable to recognize nearby internet networks.
According to your feedback, once you changed locations, your VPN travel router was able to detect surrounding internet networks again and function seamlessly, as it did before your stay at the hotel.
Should you continue to experience the same issue, please feel free to contact us. We would be more than happy to assist further.
Thank you for your feedback; it is invaluable to us, and we remain committed to resolving any issues that arise.
Sincerely,
Miha @ KYHIP Support
Great client support
Understand and effectively finding solution to issues that rise!
September 28, 2024
Reply from keepyourhomeip
Dear Nabil,
We're committed to providing the best possible experience, and it's great to know that we were able to meet your expectations. We appreciate your feedback.
~ Miha & the KYHIP Support
GREAT CUSTOMER SERVICE...!!
GREAT CUSTOMER SERVICE...!!!
I am very happy with their service they are a very professional team, they can assist you from day one with professionalism and knowledge they guide you through the whole process they make sure you get your equipment on time and help you to get connected right away.. if you have any technical issues they're there to help you right away... thank you guys you are a great team.
October 5, 2024
Unprompted review
Reply from keepyourhomeip
Dear Christopher,
We're thrilled to receive your wonderful feedback. It's fantastic to hear that you've been satisfied with our service throughout the entire process, and we're grateful to have had the opportunity to serve you.
Thank you for your loyalty and for taking the time to share your kind words with us.
We look forward to continuing to support you in the future.
~Maria
They made it easy and convenient
They made it easy and convenient, reliable and fast. Not only customer service but also support. From the first point of contact to explain the services, then sales to installation and fast technical support. Device works like promised,
I appreciate the fast service provided when I needed it.
September 30, 2024
Unprompted review
Reply from keepyourhomeip
Dear Johann,
Thank you so much for taking the time to share your kind words and feedback with us. It is truly rewarding to hear that you have had a positive experience with our team, which was able to provide you with an exceptional experience from start to finish.
Our goal is to provide our customers with a seamless experience, and it sounds like we were able to achieve that with you. So glad to hear that the device is working for you as promised. We take pride in the quality of our products and services and it's great to hear that they are meeting your needs.
Thank you again for your kind words and for being a valued customer.
~Maria
Reply from keepyourhomeip
Dear Allandale,
Thank you for your kind words about our service. We're pleased to hear that you have had a positive experience with us so far.
We are committed to providing the highest level of service and support to our customers, and it's great to hear that we are meeting your expectations.
Thank you for choosing KYHIP for your VPN needs.
~ Maria
Swift & responsive customer service
Responsive customer service - they are excellent at turning around helpful answers via email. Set-up session went overall smoothly, I am grateful that the associate was flexible even when I joined a few minutes late to the session. They are ready and available to answer questions. Hopeful for a continued good experience when I take the router overseas.
September 12, 2024
Reply from keepyourhomeip
Dear Cort,
Thank you for sharing your feedback and for letting us know that you had a positive experience with our customer service team. Our goal is to provide responsive and helpful support, and it's great to hear that we were able to meet your expectations.
Our team is committed to being flexible and accommodating, and we're happy to hear that our team member was able to adapt to your schedule.
We hope that you will continue to have a good experience with KYHIP.
If you have any further questions or concerns, please don't hesitate to reach out to us.
~ Maria & the KYHIP Support
Professional and helpful
The support is very helpful , professional and friendly, I had no problem with setting it up. The support person makes the complex steps much more easier. Finally I could finished my setup in time and very successfully.
September 9, 2024
Reply from keepyourhomeip
Dear Jing,
We are grateful for the time you took to share your kind feedback with us. We are delighted to hear that our support team exceeded your expectations and successfully completed the setup process to your satisfaction.
Your feedback is important to us, and we are thrilled to have had the opportunity to assist you.
Thank you for choosing KYHIP VPN and for being a valued customer.
~Maria
STAY AWAY
I used to recommend this company but now its a scam. The wifi connection is very bad and all they can do is sell you support sessions after already paying a hefty fee for the router.
Stay away
I've been a user for over a year but now its a scam
REPLY to MARIA
Your staff made it very clear that if I can't PAY For a session i'm not worthy of support even though I paid over 500 euro for the router itself so its 40 euro a month for 1 year use and then I have to pay support every month that I use it. And i've seen your back and forths with other disgruntled customers so I don't see the use in doing the same. I just want to warn others of what they are signing up for which is paying your team forever.
August 14, 2024
Unprompted review
Reply from keepyourhomeip
Dear Ghost Chipoko,
Thank you for taking the time to share your feedback about your recent experience with our company. We are truly sorry to hear that you have encountered issues with the WiFi connection.
Earlier this year, we introduced subscription support plans, which was communicated to all our valued customers. This initiative is a key part of our ongoing commitment to delivering exceptional support, and we believe it will enable us to provide even more effective and personalized assistance to the growing base of our customers.
We are particularly concerned to hear that you, a valued customer of over a year, now feel that our company is a scam. We take allegations of this nature very seriously and would like to understand the specific issues that have led you to this conclusion.
Could you please provide more details about your experience and what you feel we could have done differently to meet your expectations?
Please do not hesitate to contact us at support@keepyourhomeip.com
Your feedback is invaluable to us, and we are committed to making things right.
We look forward to hearing from you and working together to resolve any outstanding issues.
~Maria @ KYHIP Support
In response to reply to Maria:
Dear Ghost Chipoko,
We would like to clarify our support plan options, as we've noticed that there may be some confusion.
Subscribing to a support plan is not required, and our customers have the flexibility to choose the option that best fits their needs. You can opt for a single one-on-one session or choose a subscription-based support plan, depending on your individual requirements.
We want to assure you that you're in control, and you can unsubscribe from our support plans at any time if your needs change.
We appreciate your feedback and value your input. We acknowledge that we may not be able to meet every individual's expectations, but we're grateful to see that many of our customers have had a positive experience with our services, as reflected in their reviews.
We are committed to continuing to provide excellent support and service to our customers, and we believe that the value we provide justifies the investment.
If there's anything we can do to improve your experience, please don't hesitate to let us know.
~Tiana
Jan was incredibly reassuring
Jan was incredibly reassuring. He explained all the tech to me so I understood exactly how it works and assisted me with the whole signing up process every step of the way! Very helpful and genuinely caring for the customer’s experience!
September 4, 2024
Unprompted review
Reply from keepyourhomeip
Dear Despoina,
We are so glad to hear that you have had an exceptional experience with KYHIP. Your kind words mean the world to us, and we are thrilled that Jan was able to provide you with the support and guidance you needed.
We'll be sure to pass along your kind words to him, and we're confident that he'll continue to exceed our customers' expectations.
Thank you again for your wonderful review We look forward to continuing to serve you and exceeding your expectations in the future.
~Maria
Stay away, totally overpriced and scammer business model
So here is my recent experience with KYHIP.
I bought the most expensive package 6 months ago (518euro). The exact same material I received can be found on amazon for a third of the price they sell it.
Recently I began to experience connection issues, during calls and meetings the connection was dropping cause of the their VPN services. They scheduled me a free call with a "technician" who ended up blaming my ISP connection and router. As I have a business subscription with my ISP, the very next morning the ISP technicians came to my location and verified all the cabling and the fiber media converter, all was totally fine. I could also confirm by myself that all was totally fine as I could work from the location where the server is running without any connectivity issue. The connectivity issue was only happening when working on the travel router.
Due to the intervention of my ISP, the ISP router had to be reset, here started the scam. Due to the reset some configuration in my ISP router were erased. The KYHIP support began trying to sell me 50euro support session in order to reconfigure the ISP router through video call, which I refused after paying more than 500 euro already. I asked them to send me some documentation to reconfigure it myself (not an expert in networking but i am a tech savvy. They kept refusing to send me a guideline in order to reconfigure the material they sent me and kept asking me to pay for a support session. I let them know that I am in a very bad situation, no way to work and loosing money every day, they did not care and always replied that the only way to redo the configuration is through a paid video call with them.
I spent a bit of time online searching what config should be done and it was actually a two clicks configuration that even my 70years old mother could have handled as long as someone would have explained her. I did the reconfiguration myself in 1 minute top and everything was working again.
Their service works, their material works. However if you need any kind of support they will do everything they can to sell you overpriced support sessions. They refuse to provide guidelines to do the configuration yourself, no matter how urgent your problem is. I lost 1800 euro not being able to work for 2 days.
edit : as a reply to Igor.
My concern is more about your scam business model, refusing to send documentation for users to do very simple manipulations in their ISP routers in order to force them to pay your overpriced 'sessions' regardless of the urgency of the matter for the user.
You are clearly taking advantage of the fact that people need to work asap to sell them 'technical' sessions for 50 euro, to actually just do two clicks. I had requested multiple times your support to just send me the settings that needed to be done on my ISP router after the reset of the ISP router, they kept refusing trying to make me believe that it was too complicated and that a technician was mandatory... As I said in the end I had to search internet and found out that the said 'complicated settings' were just two clicks to set a port forwarding on a specific port. This is definitely not honest business practices for an european company, you are taking advantage of the desperation of clients who need to work, you refuse to give them information they request no matter if they are loosing money just because you want to bill them an additional 50euro or have them subscribe to a 100+ euros support plan per year...
You can turn it as you want, this highlights serious concerns regarding the honesty of your business model and the value you give to your clients.
As a reponse to Maria :
There is no technical skills involved in entering the correct port in a field on a router interface, it is as much 'technical' as writing a review here, I may consider writing a short guideline and publish it online to help other customers who would need to redo that configuration and would not want to pay so much money for a two clicks matter.
I am not pretty sure why you keep going... Just let it go, admit that my point is valid and go try to sell more support sessions to other customers who probably will pay cause they are tricking their employers and can't afford any kind of downtime.
Unfortunately for you this is not my use case using your material and I was not desperate enough to fall in the trap. I assume that you are going to degrade my VPN tunnel connectivity to make a point. I won't miss an opportunity to be vocal if this would appear to be the case.
September 4, 2024
Unprompted review
Reply from keepyourhomeip
Hi Sloane,
We are deeply sorry to hear that your experience with our company fell short of your expectations. We would like to acknowledge the efforts made by our team to assist you, including the provision of complimentary support services for a period of one week. Our team worked diligently to resolve the issues you were facing, and we appreciate the opportunity to have served you during this time.
As a standard practice, we offer a complimentary one-month support period with every initial order. However, please note that any support required beyond this initial period is subject to our standard support plans, which are designed to provide ongoing assistance and ensure the optimal performance of our services.
Regarding the support plans, we would like to clarify that the €50 price point you mentioned is applicable to standalone one-on-one sessions, which are available for purchase without an active subscription plan. In contrast, our 3-month support plan, priced at €35.97, includes a one-on-one session, as well as unlimited email support for the duration of the plan.
Regarding the specific issue detected by our technician during the complimentary one-on-one troubleshooting session, we have provided you with detailed screenshots of ping results, which clearly indicate that the interruption occurred between your ISP router and the Cloudflare server (Internet), rather than between our VPN server router and your ISP router. As a result, we advised you to investigate the connection and cabling between your ISP router and the Internet.
We hope this clarification helps to address your concerns, and we appreciate your understanding of our business model and support policies.
KYHIP Support Team
Igor
edit : as a response to reply to Igor
Dear Sloane,
I wanted to take a moment to clarify our business model and support policies. When you purchase one of our router packages, you receive a comprehensive setup session and a one-month free support plan, which includes an additional one-on-one support session and unlimited email support. After the initial month, our customers can choose from various support packages or purchase a single session to receive further assistance from our team.
We strive to be transparent about our subscription model and paid support services, and all relevant information is clearly outlined on our website. We believe this approach allows us to provide high-quality support while ensuring our technicians are fairly compensated for their time and expertise.
Regarding your recent issues, we understand that you were experiencing difficulties and were seeking technical assistance. However, you declined to purchase a support package or a single session, which would have enabled our team to provide the necessary guidance and resolve the issue in a timely manner. We also explained that we cannot provide self-configuration guidelines, as our team needs to ensure that the setup is done correctly and thoroughly tested.
We would like to clarify that our team was not "blaming" your ISP for the issues you were experiencing. Rather, our report indicated that there were interruptions on the ISP side, which you were able to review.
For your reference, a 1-on-1 remote session without a support plan is priced at €45 EUR. Alternatively, our 3-month support plan is available for €36 EUR and includes one 1-on-1 remote session and unlimited email support.
We regret that you have not been satisfied with our support service, despite receiving a complimentary one-on-one session. We hope that in the future, you will consider our support options and allow us to provide the assistance you need to resolve any issues that may arise, as many satisfied customers of KYHIP chose to do.
However, we are glad to hear that you were able to resolve the issue yourself. We appreciate your resourcefulness and technical skills.
Maria
KYHIP Team
TOP TIER SERVICE!!
I am so thankful I found this company. Their service is top tier, customer service & tech support is very professional and knowledgeable. I love the service, very reliable and dependable. Thank you very much KeepYourHomeIP.
August 2, 2024
Reply from keepyourhomeip
Dear Brian,
We are delighted to receive your wonderful feedback. It truly means the world to us to know that we are meeting our goal of providing exceptional service to our valued customers.
Your kind words are a testament to the hard work and dedication of our team, and we are grateful for your appreciation.
Thank you for taking the time to share your thoughts with us.
We look forward to continuing to serve you and exceeding your expectations in the future.
~Maria @ KYHIP Support
KeepYourHomeIP is working perfectly
KeepYourHomeIP is working perfectly in the countries where they assured me there would be no issues. It accurately shows my location as being in my apartment in the US. Their technical support team is very responsive and patient, which I really appreciate
August 25, 2024
Unprompted review
Reply from keepyourhomeip
Dear Zozo,
Thank you so much for taking the time to share your positive experience with KeepYourHomeIP.
We're proud of our ability to provide a seamless and reliable experience for our customers, and it's great to hear that we've been able to deliver on that promise. We're also glad to hear that our technical support team has been responsive and patient in addressing any questions or concerns you may have had.
Thank you again for your review, and we're glad to have you as a part of the KYHIP community"
~ Maria
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