KEF Reviews 199

Had an subpar experience with my purchase made last month for how the replacement of my product was handled.
Sam from the customer service team took over the handling of my case and it has been a breeze.

The team finally took my advice of using a different logistic company for the collection and it was done without a hassle. Sam was constantly checking in to make sure the process happens according to what’s agreed.

The new LS50 arrived the next day and I’ve been enjoying my music and movie ever since!

This is a prime example of how a company can grow and perform better when they are willing to listen and work with their customers. Well done Sam.

Outstanding products, awesome customer service, they respond fast, and right to the point. The prices could have been cheaper though. However, there's a cost to engineering perfection, you know.

Let me start by saying that I have been a loyal user of KEF loudspeakers for many years, consistently finding them wonderfully poised, superbly developed, and impeccably built.

Recently, I purchased a pair of KEF R7 Metas from the KEF Music Gallery in London. Having high expectations of the loudspeakers, I also hoped that the service would meet that same standard. Thankfully, I need not have worried.

Geoff and his team immediately set a high bar - even during our pre-demo chat over coffee. Once in the demo room, Geoff played a couple of carefully selected tracks to set the tone and showcase the loudspeakers' capabilities. He then handed me the iPad to select my own music, and for the next 50 minutes or so, I was swept up in a steady stream of amazement. The clarity, separation of voice and instruments, and the highs and lows I hadn’t heard before were truly impressive. These characteristics, especially considering the loudspeaker's size and cost, made the experience all the more remarkable. I wholeheartedly agree with a review I read that claims the R7 Meta is the "sweet spot" of the entire range.

There was no pressure or "hard sell," which I really appreciated. I was given ample time to form my own opinion. Admittedly, I might have been a bit mischievous, especially as I was hooked by bar 8 of the very first track.

I placed my order on the spot, and the support I received from KEF only continued to impress. They kept me updated on the delivery process, and even arranged for the courier to deliver the speakers up three flights of stairs.

From start to finish, the entire experience has been exceptional. Now, I look forward to countless hours of enjoyable listening.

Finally, thank you to everyone at KEF. You’ve not only created something truly amazing but have also made this customer feel like a valued part of the experience.

I had to cancel our order at the last minute due to an emergency. KEF were incredibly understanding - despite the product already being delivered - and refunded us with no issues or hassle.

My current set up runs a pair of Kef LS60 wireless speakers paired to a Kef KC62 Subwoofer hard wired back to the LS60's.
I wanted the freedom to place the Sub elsewhere in the room so researched the Kef KW1 wireless transmitter. This enables the sub to connect wirelessly to the speakers and now only requiring a power lead to the sub. The KW1 was initially on back order so a quick email to Kef support and a prompt reply from Claire who said the KW1 was expected back into stock shortly. Approx 10 days after order the KW1 arrived and I set about setting it up and pairing it to the Sub. Set up was seamless and simple which then meant I could play with the sub positioning in the room to get the desired sound I prefer. So far my Kef journey has been amazing. The products live up to their high end quality / quality build reputation and the sound and separation just blows me away every time I use the set-up.

I don’t normally do reviews but we are delighted with the SL60s from Kef. I am personally delighted because my living room isn’t cluttered with amps and other equipment.

Couldn’t be happier with the service from Kef and in particularly the help and advice from Gabriel and Claire in customer service.

Firstly double boxing of speakers is a good sign of a company that cares about it products. Note the speakers are very heavy so if in doubt get some help when moving around. Fit and finish is first class with a very good piano black finish the speakers have a sense of quality about them. Music reproduction is so natural highs have good snap about them with mids giving great detail and the bass going low but never flabby always solid. KEF do know how to make quality speakers. Personally I really do think these are my end game speakers.

Firstly. Cards on the table, I am an audiophile and make no apologies. I have spent abhorrent amounts of money over the years ‘chasing the unreachable’ when it comes to all things HiFi.

A house move forced my hand in to selling all my equipment that I assumed would take me YEARS to replace.

But, I was told about some active speakers from KEF and with some serous reservations I took the plunge.

I purchased some LS60 speakers and have recently taken delivery. I thought these ‘would do’ until my finances allowed me to splurge on my usual HIFI upgrade addiction.

But no.

I need spend no more. These speakers are ABSOLUTELY FANTASTIC! My journey ends here and it ends with the KEF LS60. Wonderful.

I must add a word of thanks to Claire at KEF. I had some issues when ordering - problems of my own making of which she helped and is still helping me resolve. A credit to the company.

Thanks to all at KEF.

Got in touch with Kef regards to some q7 speakers (20 years plus old now) and asked if I could get hold of the crossover bars on the back of speaker as lost mine. Great guy called Andy replied within 2 hrs and said he would ship them out. Arrived next day! Fabulous support from KEF especially considering ages of speakers.

Andy in Kef service was super helpful and professional with an LSX II query, a great asset to the Kef team.. Many thanks Andy!

My Unforgettable Journey with KEF: From Purchase to Immersive Experiences

I recently purchased a pair of KEF LS50 Wireless II speakers, drawn by their sleek design and stellar reviews. Little did I know this decision would lead to an extraordinary adventure, including an all-expenses-paid trip to London and Kent, where my wife and I explored the heart of KEF's operations and experienced cutting-edge audio environments.

Winning the KEF Experience

Upon purchasing the speakers, I was entered into a contest and, to my surprise, won. The prize included visits to the KEF factory in Maidstone, Kent, the KEF Music Gallery in London, and an exclusive tour of the Dolby Screening Room London Soho.

Exploring KEF's Heritage in Maidstone

Our journey began at KEF's factory in Maidstone, Kent, where we were warmly welcomed by Matt, KEF’s European Business Development Manager. His hospitality ensured we felt at home throughout our visit.

The KEF Museum

We started with the KEF Museum, showcasing the evolution of KEF's speakers from the 1960s to today. This exhibit highlighted KEF’s dedication to innovation and excellence in audio engineering.

Research & Development Insights

Next, we toured the Research & Development department, observing how KEF engineers utilize advanced simulation tools to design and test speakers virtually before physical production. This approach underscores KEF's commitment to precision and quality.

Handcrafted Excellence

A highlight was witnessing the meticulous craftsmanship involved in producing KEF's high-end speakers, such as the Blade, Reference, and Muon series. Each speaker is handcrafted with precision, reflecting the brand's unwavering commitment to quality.

Immersive Sound at KEF Music Gallery London

We then visited the KEF Music Gallery at 42-48 Great Portland Street, London, a 5,000-square-foot flagship store offering an immersive experience for audiophiles and casual listeners alike.

The KEFé: A High-Fidelity Café

The ground floor features the KEFé, a café where visitors can enjoy beverages while experiencing KEF's audio innovations. The space transforms in the evenings to host immersive music events and live performances.

The Studio: A Professional Recording Space

Adjacent to the café is The Studio, a state-of-the-art recording space designed to minimize background noise, ideal for podcasting, music recording, or private listening sessions.

The Living Room: Home Cinema Experience

Descending to the lower level, we encountered The Living Room, emulating a high-end residential environment. Equipped with a 7.1.4 Dolby Atmos setup, including in-wall speakers, this area allows visitors to experience KEF's products in a setting that mirrors a modern media room.

The Ultimate Experience Room

The pinnacle of our visit was The Ultimate Experience Room, featuring KEF's flagship £180,000 Muon floor-standing speakers. This room is configured for both hi-fi and home cinema experiences, boasting a 9.14.4 Dolby Atmos setup with 14 KEF KC92 subwoofers arranged in two seven-sub arrays. The auditory experience in this space is unparalleled, offering a profound sense of scale, dynamics, and immersion.

A Surprise Visit to Dolby Screening Room London Soho

The icing on the cake was an unexpected visit to the Dolby Screening Room London Soho, located at 4-6 Soho Square. This state-of-the-art facility is renowned for its advanced imaging and immersive audio capabilities, making it a premier venue for film screenings and private events. During our visit, we experienced firsthand the unparalleled sound quality that Dolby is known for, providing an exceptional audiovisual experience.

Conclusion

This journey deepened my appreciation for KEF's dedication to innovation and quality. From the meticulous craftsmanship observed in Maidstone to the immersive experiences at the KEF Music Gallery and Dolby Screening Room, KEF continues to set benchmarks in the audio industry. Whether you're an audiophile or a casual listener, these venues offer enriching experiences that showcase the art and science of sound.

My Keff journey began after a visit to the Keff concept store / listening experience in London. Shortly afterwards I purchased a pair of LS60’s which I have been very happy with but as with every hifi set-up there’s always something more you need! Hence the recent order for a pairing KC62 Subwoofer to enhance the sound on certain music.
There is a current offer of a free KW1 wireless adapter to enable wireless connection of the dub to my LS60’s….probably my fault but after checking out I realised the KW1 was not on my completed basket or on the invoice summary.
A message to Kef support and contact with Claire. Claire issued a code that allowed me to purchase the KW1 for no cost! Panic Over!!
Great service from a great company which makes great products. I’m loving my Kef journey and looking forward to enhancing my set up further.

Recently purchased a pair of R11 meta to couple to our audiolab hifi and cannot recommend kef more they have been brilliant all the way through.
I visited kef London to hear a side by side comparison of the q11 and r11 they where amazingly helpful all the way through I went for the r11.
Claire helped me with my delivery and follow up calls after, the care this company has taken with me has been genuinely second to none, the speakers and beautiful and sound amazing. I simply cannot recommend kef enough.

My Kef LSX speakers are basically rendered useless after failing to connect to AirPlay due to a horrible app - Kef support has no resolution. I feel like I have been subject to fraud - steer clear of this company, they do not deserve anyone’s business.

I recently had the pleasure of working with Claire from KEF regarding the replacement plinths for my KEF LS60 speakers. While the process was a bit cumbersome due to customs duties, Claire was exceptional in ensuring that everything was resolved smoothly. Her professionalism and dedication to customer satisfaction were evident at every step. She was prompt, clear in her communication, and went above and beyond to ensure the replacement plinths were sent to me without further delay. It's rare to experience such a high level of customer service, and I truly appreciate the effort KEF puts into supporting its clients. Thank you, Claire, for your outstanding assistance!

I had recently moved and after carefully unpacking my beloved R7's along with all my other speakers from Kef, I had lost my adjustable spikes....who knows where! I couldn't set up or listen to music until this was resolved. I thought that I would make a phonecall to Kef to see how much they would be to replace and if they even did spares. To my joy a gentleman called Andy in the spares dept answered the phone. He was so helpful and said to leave it with him. He already had my details, I guess from previous purchases. A few days later a padded envelope dropped onto the mat with my replacement feet. And the thing is I was not charged. This gesture as a lifelong Kef customer put the biggest smile on my face all day. Sometimes it's the little things that make the biggest impressions.
I would like to say to Kef that Andy is an absolute diamond and a proper gentleman. 10 out of 10 for everything Andy. Thank you so much normality has been restored.

I can't comprehend the negative reviews. The customer service is superb: not only professional, but I got personally guided through out the whole process of troubleshooting - and it worked. Regarding the product quality: exactly what I expected and hoped for in this price class.

Great products. A fast response from KEF Customer Service although I would prefer to have a phone option rather than just email.

Outstanding build quality from my KEF LS50 wireless II speakers with Incredible sound. Thank you so much for your patience Gabriel

I love my KEF LSX II speakers. They are the perfect solution to hi-fi listening in a cramped space where I had to digitise all my music. They also have a clear advantage over the Bluesound system I used before, which required tinkering with esoteric parts of Windows that Microsoft wants to deprecate whenever I had an issue.

Recently I had some issues with getting the sound from them. One by one, Helen sorted the problems for me with clear and helpful email responses, always within one business day. Give her a pay rise!

Much thanks from a very happy customer.