KEF Reviews 199

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, frequently highlighting the excellent sound quality and overall performance of the speakers. The customer service is consistently praised for being helpful, responsive, and providing outstanding support, with staff often going the extra mile to resolve issues. People appreciate the personalized approach and efficiency in handling inquiries and repairs, even for older products. However, some customers also noted issues with product quality and service, particularly concerning connectivity problems with certain speaker models like the LSX and LSX II, and the length of included cables. A few other people also felt that customer support was unhelpful or provided inconsistent information, leading to frustrating experiences with product delivery and problem resolution.See more

Reviews shaping this summary

Really helpful support with a challenging home theatre set up. Answered my initial email within 5 days with a very detailed response and then followed this up with a phone call. Excellent customer ser... See more

I encountered a couple of issues setting up my new LSX II LT (my fault, as it happened) and was contacted promptly with useful support. I had a similar experience connecting my older speakers to th... See more

Material: KEF LS50 Wireless II + S2 Floor Stands While the sound quality of the speakers is excellent, I’m very disappointed with the length of the included cables. Neither the power cables nor... See more

KEF customer supprt is second to none. (well, maybe equal to Quad's 😉) In particular, Andy from customer support went the extra mile in repairing one of my 30 year old Reference Model 1.2 loudspea... See more