I ordered 2 Adjustable Step Blocks for various tasks in my gym. Really happy with the Blocks. Worked out to be the perfect size for my needs and have little rubber pads on the bottom of each he... See more
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The 24 KG Kettlebell arrived on time, the product has a nice light textured finish to help with grip, but happily there is no rough seam that would have caused blisters. I would readily recommend KEF... See more
Everything was brilliant! My adjustable weights were delivered quickly and were very well packaged. They are exactly as described, very easy to change through the different weights. I'm a really happy... See more
I placed a simple order on May 30th. Items have not been dispatched or delivered yet. I have sent multiple messages to customer service but received absolutely zero response. Complete lack of communic... See more
Company replied
Company details
Written by the company
Welcome to KEFL, for your complete home fitness experience! Everything we do at KEFL is focused on providing the best possible service to our consumers. We are your One-Stop-Shop for everything you need to improve and upgrade you fitness experience. We create and manufacture high-quality athletic equipment. We strive to deliver your purchases in the quickest possible time and at an exceptional value by housing a wide range of products in our warehouse. From Weights to Plates, Dumbbells to Kettlebells, Yoga to Pilates, Exercise Balls to Resistance Bands, and Compression Support Items to help with recovery. Our unwavering commitment to providing the finest possible experience ensures that our customer service is unrivaled. Our products are helping people all around the world reach their fitness goals. However, we, like you, are constantly pushing ourselves to be on top of our game. Whatever your needs are, please get in touch with us because we would love to help you turn your ideas for your new gym into reality since many of our items are also appropriate for use in commercial gyms, enterprises, and educational facilities. Every day of the week, our customer care team is on hand, and we strive to answer to all inquiries within 24 hours. Contact us now at https://kefl.co.uk/pages/contact
Contact info
United Kingdom
- support@kefl.co.uk
- kefl.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 2 weeks
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Excellent product, Exceptional Service
Excellent product, great price, exceptional customer service post sale. Product was of great quality, but had one missing part, emailed customer service who resolved the problem easily and rapidly, would definitely use this company again.
June 10, 2026
It was everything I expected.
The process of ordering was simple. The goods were exactly what I wanted.
June 16, 2026
Great kettlebell
Great - the price and the product are all good! Nice kettlebell - 32kg, well-packaged, promptly delivered.
June 9, 2026
Quality product
June 16, 2026
I ordered 3 sets of dumbbells.
I ordered 3 sets of dumbbells.
Unfortunately the 7.5kg ones didn’t arrived.
I was told by a lovely member of staff that a second set of 7.5kg dumbells has been sent. Sadly they have still not arrived.
I appreciate this is a delivery problem, however you may need to look at who you get to do your deliveries.
June 8, 2026
I’ve used KEFL before and will do…
I’ve used KEFL before and will do again. Quality kit at reasonable prices with efficient delivery.
June 5, 2026
Great experience,prompt service highly…
Great experience,prompt service highly recommend. products are great and good communication
June 6, 2026
Order was split and arrived over 2…
Order was split and arrived over 2 deliveries. Communication was good and any questions I had were answered quickly. I love my kettlebells
June 5, 2026
They delt we my request for updates…
They delt we my request for updates quickly and everything was dealt with no problems.
June 4, 2026
Great product
Great product. Great website. And the prices are more than reasonable! Will use again!
June 12, 2026
Dispatch issue but good resolution
*Edit 2*
A rollercoaster! After emailing the customer support, May was incredibly helpful. I've had an apology for the delay, an explanation that they have experienced a backlog and issues with delivery since the heatwave. My delivery charge has been refunded and May got the package moving for me and it is due for delivery tomorrow.
I'm very happy with the customer service.
*End of edit 2*
*Edit*
Downgraded from 2 stars to 1 star. Since the review below, my order has been listed as "dispatched" but Royal Mail haven't yet received it. It's been in that state for 3 days.
So far, 9 days and counting, and it hasn't even left KEFL.
*End of edit*
Whilst I am happy with the product type and price that I've got on order, it's been 6 days since I placed the order and though it has been confirmed, it has not been dispatched. I don't expect same day service, 2 days maximum before it is sent is reasonable. 6 days is not.
June 20, 2026
Unprompted review
Very pleased with the fast delivery and…
Very pleased with the fast delivery and the quality of the kettlebells i ordered
June 1, 2026
Reply from KEFL
Thank you so much for your wonderful review! We're delighted to hear you were happy with our prompt service, quality products, and competitive prices. We really appreciate your support and look forward to serving you again soon.
Received the 24kg kettlebell
Received the 24kg kettlebell. Great product and fantastic price. Will definitely be purchasing from KEFL again.
June 4, 2026
Reply from KEFL
Thank you so much for your fantastic review! We're delighted to hear you're happy with your 24kg kettlebell and that you found it to be great value. We really appreciate your support and look forward to welcoming you back for your next purchase. 💪
Amazing kettlebells but my god I…
Amazing kettlebells but my god I ordered heavier ones 😂
June 11, 2026
Reply from KEFL
Thank you so much for your great review! 😄 We're glad you're loving the kettlebells, even if they turned out to be a bit more challenging than expected! Wishing you all the best with your training, and we look forward to seeing you back at KEFL when you're ready for the next milestone. 💪
Ordered a kettlebell from KEFL
Ordered a kettlebell from KEFL, as they looked good, and had good reviews. My initial order was lost somehow my royal mail, but the support staff at KEFL had dispatched a replacement before I even knew what had happened. The bell still only took 4 days to arrive. Great company, fantastic staff, and a very comfortable, affordable kettlebell. 5 stars
Dave S
June 25, 2026
Unprompted review
Reply from KEFL
Thank you so much for taking the time to leave such a detailed review! We're delighted to hear that, despite the issue with Royal Mail, we were able to resolve it quickly and get a replacement to you without further delay. It's fantastic to know you're happy with both your kettlebell and the service you received. Reviews like yours make all the hard work worthwhile. We really appreciate your support and hope to see you again soon! 💪
I ordered a pair of hex dumbbells
I ordered a pair of hex dumbbells, Olympic weight collars and a 32kg kettlebell.
The quality of each was outstanding. I compared the collars to identical quick lock collars from another brand and although id had the other brands collars for a while the quality between them was noticeable. The KEFL collars feel heavier and the clamp is definitely stronger. I tested the resistance of them with a fair amount of plates and gravity and they didn’t budge. The hex dumbbells surprised me out of the box, they are commercial quality and even had the lubricant sheen still on the rubber which shows they are brand new. The kettlebell has a perfect powdered finish and came from one complete mould, no welding.
The price I paid for these items is truly unbeatable and for what I paid I wasn’t expecting the quality I received which was perfect.
I had an issue with delivery which was not anything caused by KEFL but the customer support I received from Luna was prompt (within 24 hours) and the resolution was hassle free and swift.
I will be a repeat customer for sure. Very impressed and highly recommend
June 25, 2026
Unprompted review
Reply from KEFL
Thank you so much for taking the time to leave such an incredible review. Reading feedback like yours truly makes all the hard work worthwhile.
We're delighted to hear how impressed you were with the quality of the hex dumbbells, Olympic collars and 32kg kettlebell. It means a lot that you noticed the attention to detail and craftsmanship that goes into our products.
I'm also really pleased we were able to resolve the delivery issue quickly. Thank you for your kind words about the customer support you received. Although the courier issue was unfortunate, I'm glad we could make the process as smooth and hassle-free as possible.
Your recommendation and your intention to shop with us again are the highest compliments we could receive. We genuinely appreciate your support and look forward to serving you again soon. Enjoy your new equipment and happy training! 💪
Amazingly quick despatch!
My order was despatched the same day I placed the order, and arrived two days later. The dumbbells are great quality and value.
June 10, 2026
Reply from KEFL
Thank you so much for your fantastic review! We're delighted to hear your order was dispatched so quickly and that you're happy with the quality and value of your dumbbells. We really appreciate your support and hope to see you again soon. 💪
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