The transaction was a bit unusual. I bought the item on Viveala.com. I used Paypal, who paid " clickmob, +86 187 9269 6860." The request for a rating came from "keilini.com." The order arrived abou... See more
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Bug Zapper is absolute garbage, doesn't attract anything. Rip off don't buy. Sent them e-mail as requested, heard nothing, not surprised. Still nothing asked for review I gave it, they haven’t s... See more
Company replied
Product is interesting but the instructions are simply too complicated for an 85 plus year old customer. We really must return the packages exactly as received. Please instruct how wed can proceed imm... See more
Company replied
So, I ordered the 3 in 1 High Performance quick coating spray for vehicles. Not impressed. I've used many different coatings, to include Lucas Slick Mist, Shine Armor and Torque Detail. For the mo... See more
Company replied
2.5
Poor
499 reviews
Hasn’t replied to negative reviews
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I ordered the product on June 14th and…
I ordered the product on June 14th and just received it today. How do I go about returning it.
July 11, 2023
Unprompted review
Reply from keilini.com
Dear Bernie,
We sincerely apologize for problems of the product.
Could you provide your email address so we can locate your order？ After that we will help you return.
Here is our email address: support@keilini.com, I look forward to hearing from you.
Thanks for your understanding.
Have a wonderful day!
Cathy
Reply from keilini.com
Dear Anthony,
We sincerely apologize for any inconvenience.
After checking, your package has been delivered on July 12th. Here's the latest trace info:
2023-07-12 01:33
GLEN ELLYN IL, Delivered
If you have any questions about the product, please feel free to contact us: support@keilini.com
Wish you a great day!
Cathy
Received it quick and look forward to…
Received it quick and look forward to trying it. It’s a bit complicated but I any sure I will figure it out
Denis Martin
July 1, 2023
This product comes from China
This product comes from China
So returns or protection from products you don’t want or don’t work are zero. Also waiting over a week for delivery. It’s still sitting in China some where.
DO NOT PURCHASE
BIG TIME gimmick
July 4, 2023
Reply from keilini.com
Dear Corey,
Thanks for your order and sorry for your long waiting.
After checking, we show that your order has been shipped out with tracking number WNBAA0250927240YQ. You can track the details as the below link:
https://t.17track.net/en#nums=WNBAA0250927240YQ
Here is the latest tracking information for your check:
2023-07-12 09:10
SOUTHERN ME DISTRIBUTION CENTER, Processed through USPS Facility
We have tried our best to expedite the shipping for you. Hope you get your order sooner. If you want to return the product after receiving it, please contact us at support@keilini.com. We'll help you return it.
Take care and have a good one.
Cathy
Reply from keilini.com
Dear Jan,
We sincerely apologize for any inconvenience.
I sent you a request in the mail, could you describe the problem with the product in detail or provide us with a video?
We will arrange technicians to solve the problem for you. This is our mail: support@keilini.com, we look forward to your reply.
Thanks for your understanding.
Have a nice day！
Cathy
Did not receive it...?
July 10, 2023
Reply from keilini.com
Dear Pierre,
Thanks for your order and sorry for your long waiting.
After checking, your order has been shipped out with tracking number WNBAA0250251706YQ. You can track the details as the below link:
https://t.17track.net/en#nums=WNBAA0250251706YQ
Here is the latest tracking information for your check:
2023-07-11 08:51
Orlando FL US, Left Facility
We hope you can receive your order as soon as possible. Thank you for your patience and understanding.
Take care and have a good one！
Cathy
I haven’t received my order totaling…
I haven’t received my order totaling $157 for camera lightbulbs. The order was placed on June 24th and the only communication I received was they couldn’t find my order number. I just sent them the original email confirming my purchase and order number. Maybe I can score them higher once they resolve this issue.
June 24, 2023
Reply from keilini.com
Dear Penny,
Thanks for your order and sorry for your long waiting.
After checking, your order has been shipped out with tracking number WNBAA0248820122YQ. You can track the details as the below link:
https://t.17track.net/en#nums=WNBAA0248820122YQ
Here is the latest tracking information for your check:
2023-07-11 11:06
BLOOMINGDALE IL, Departed Shipping Partner Facility, USPS Awaiting Item
We have arranged for priority delivery for you, please be patient.
Wish you a wonderful day！
Cathy
Really great heater
July 2, 2023
When will my order ship?
My order was placed June 27th, and have not received any notification as to delivery of my three bottles.
June 30, 2023
Reply from keilini.com
Dear John,
We sincerely apologize for any inconvenience.
After checking, your order has been shipped out with tracking number WNBAA0249587306YQ. You can track the details as the below link:
https://t.17track.net/en#nums=WNBAA0249587306YQ
Here is the latest tracking information for your check:
2023-07-11 00:22
CHANHASSEN MN, USPS in possession of the item
We have arranged for priority delivery for you, please be patient.
Have a blessed day！
Cathy
Absolute Worst do not purchase anything…
Absolute Worst do not purchase anything from here they're located in China portraying as if they're in the US until it takes anywhere from 2 to 3 weeks to arrive then if u want to return u have to pay to ship it back to China at that point I was told it would cost me more than the $134 I pd to return it go to your local home depot or Lowes even best buy or Amazon the worst DONT DO IT......
July 7, 2023
Unprompted review
Reply from keilini.com
Dear Nathaniel,
We sincerely apologize for any inconvenience.
I'm sorry for the problems with the product. Would you mind providing your email address? So that I can locate your order number and provide you with return service.
In fact, our return policy has more consumer-friendly options. We want to help you with your return issues.
Here is our email address: support@keilini.com, I look forward to hearing from you.
Thanks for your understanding.
Have a great day！
Cathy
Couldn't detect motion through glass.
Sorry, I had ordered 2 cameras. Yours and another. I will not be able to use either. My HOA wont allow cameras.
July 5, 2023
Reply from keilini.com
Dear Bill,
We sincerely apologize for problems of the product.
We sent you a request in the mail, would you mind providing us with the video of the camera? We will resolve this issue for you in the mail.
This is our email: support@keilini.com. we look forward to your reply in the mail.
Have a nice day！
Cathy
Product ordered on June 24 and arrived…
Product ordered on June 24 and arrived on July 5th. No true pamphlet of instructions at all. You need your smart phone to get everything connected. The adaptor they provided cannot be connected to my light fixtures on the front or back of my home. I am very disappointed as none of this was mentioned when I was looking to purchase the 3 lights that I bought. I need to return them for a refund of my $137.98.
June 26, 2023
Reply from keilini.com
Dear Diane,
We sincerely apologize for problems of the product.
We sent you our return policy in the mail. We will do our best to help you return the item.
This is our email: support@keilini.com. we look forward to your reply in the mail.
Have a nice day！
Cathy
Reply from keilini.com
Dear Jeffory,
We are sorry for your long waiting.
We show that your order has been shipped out with tracking number WNBAA0248366372YQ. You can track the details as the below link:
https://t.17track.net/en#nums=WNBAA0248366372YQ
Here is the latest tracking information for your check:
2023-07-06 03:11
Stockton CA US, Left Facility
Please wait patiently for your package. We hope you will receive the item soon.
Take care and have a good one.
Cathy
Our recent experience to this point has…
Our recent experience to this point has been o.k.; but, we have the received the product, yet. We wish you all the success that you deserve; and, look forward to using your product when we receive it. If we like it we will purchase more of the same product that we bought.
June 26, 2023
Didn’t receive product
June 23, 2023
Reply from keilini.com
Dear Dolly,
We sincerely apologize for any inconvenience.
We show that your order has been shipped out with tracking number SYRM134428327. You can track the details as the below link: https://t.17track.net/en#nums=SYRM134428327
Here is the latest tracking information for your check:
2023-07-04 03:55
In transit
Please wait patiently for your package. We hope you will receive the item soon.
Have a nice day！
Cathy
Return Info
Please send your Return info before the time limit..NO info on Where to return product..please send info to William Vasil on file
July 3, 2023
Unprompted review
Reply from keilini.com
Dear William,
We apologize for the problem with the product.
I sent return information in your email, could you reply me? I will do my best to help you return the item.
Here is our email address: support@keilini.com, I look forward to hearing from you.
Thanks for your understanding.
Have a blessed day！
Cathy
Where is my order
Where is my order? I will rate higher when I receive my purchase
June 5, 2023
Unprompted review
Reply from keilini.com
Dear Melody,
We are sorry for the inconvenience.
We were unable to locate your order. Would you mind providing more order information, order number or email address? We will check your tracking information later.
Thanks for your understanding. Hope you can receive your order soon.
Have a great day！
Cathy
Every time I check the shipping status…
Every time I check the shipping status of my package it kept showing it was being sent to somewhere in New Jersey. I hurt you about that and still have not heard any answers to my request as to where my package is.
June 23, 2023
Reply from keilini.com
Dear William,
We sincerely apologize for any inconvenience.
After checking, your package was delivered on July 2nd. Here's the latest trace info:
2023-07-02 00:51
ORLANDO FL, Delivered
If you have any questions about the product, please feel free to contact us: support@keilini.com
Wish you a good day！
Cathy
If you buy this your back will love you...
This item arrived earlier in the week but I didn't get to try it out until today. I LOVE IT!!!! It works better than I thought it would. I highly recommend this to all like me who have a hard time bending down into the shower to clean it.
June 30, 2023
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