I bought some seaweed crispes(out of date) my mistake for not checking the best before!!but they were 10 months out of date and I became very poorly 🤮I think this should not be allowed!! However the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love Asian food but am always confused as to whether they are vegan or gluten-free. Luckily, Kelly Loves identifies this clearly on each item. Love the Asian snack packages which are super more-ish. G... See more
Company replied
Ordered an Ultimate Sushi Kit on 16 December for a Christmas gift. I received several emails to confirm it had been dispatched and was on it's way. However, it didn't arrive but I continued to receive... See more
I placed an order for a gift for my sister, but unfortunately, the tote bag that was supposed to be included in the gift box was out of stock and missing from the package. After reaching out to cu... See more
Company replied
Company details
Written by the company
We combine our heritage in Korean food, culture and traditions to bring you authentic food, treats and recipes for you to enjoy at home. We have an array of delicious snacks, beverages and meals made with the highest quality and taste in mind. We also have a fantastic selection of kits for making Sushi or just if you're not sure where to start, we have curated kits and boxes to take the guess work out of your journey into Kelly Loves. Follow us on Instagram @kellylovesasianfood to keep up to date with our latest products!
Contact info
Great Eastern Street, EC2A 3HZ, London, United Kingdom
- contact@kellyloves.com
- kellyloves.com
3.1
Average
27 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Missing items from order
I ordered a sushi making kit. One of the items was missing from the box. I reached out to the company many times but have received no response. Very disappointing. I won't be buying anything from Kelly Loves again.
May 12, 2023
Unprompted review
Brought a pack of rice and peanut…
Brought a pack of rice and peanut crackers from h&b over £2 for just 80g opened them at home but most of them broken. They were nice but not the quality I was expecting for the high price.
October 25, 2023
Unprompted review
Long wait, ordered cancelled
Ordered three items that where in stock, after three weeks my ordered got cancelled and refunded.
July 3, 2023
Unprompted review
Poor quality
I first bought “Kelly Loves” snacks from a supermarket and decided to buy some directly from the company.
I opened a bag of the Rice & Peanut crackers and ate some. I immediately noticed that the taste and texture were off.
I looked at the bottom of the packet and it read 25Jun2023. My order arrived the day before.
It’s not the Sell By date or the Use By date. It’s the Best Before Date and it’s there for a reason.
The quality of the product deteriorates over time and this is evidenced in the poor quality of the snacks that Kelly Loves sold me.
The Seaweed Rice Crisps have a Best Before date of 31.07.2023.
The date has not passed, but I know that the quality will not be very good.
Why would you sell your products when they’re not at their best?
If you’re going to sell products that are near or passed the “Best Before” date, you should at least let the customer know and then - like many other companies - sell them at a reduced price.
June 24, 2023
Unprompted review
Fast shipping and yummy products
Fast shipping and they make the most delicious Lychee Ramune! They even gifted me an extra bottle for free.
Will order again once my ramune stash is empty :)
June 8, 2023
Unprompted review
Bad customer service
Bad customer service
They send out wrong delivery twice and then never reply your message.
November 4, 2022
Unprompted review
Seems legit and had no problems.
I bought the Yuzu tea and it came quite quickly. Ingredients all listed and it tasted lovely and how I would expect it too. No issues with the company. Was a bit worried since I couldn’t find any reviews for them, but all seemed ok and will purchase again, maybe also look at other things they do too.
June 1, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.