I was told after making my pillow purchase that the product was back ordered with no eta. I opted to wait after seeing a review stating their product eventually came. For many months now, they stopped... See more
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See what reviewers are saying
Thanks for your order, like a previous reviewer i thought they were sold in pairs but fortunately purchased 2. My Husband says they certainly help his feet thpough the day. I wish there were some wash... See more
Company replied
I too got sucked into false advertising for the bunion splint corrector that is advertised on FB. There is no dial to adjust, just cheap plastic and velcro. Lloyd, from Kenkoback, if you reall... See more
I received my Neck Cloud 2 weeks ago. Have been using it since; 2-3 times daily, 5 mins each time. It has helped ease my neck and shoulder pain, as well as tension headaches. I can sleep better... See more
Company details
Written by the company
We believe that everyone deserves a pain free life. Constant back pain? Poor posture? $200 chiropractor appointments? Pain killers? You deserve better - and now you can have better! We know you'll love our products for years to come - making a difference in the lives of our customers is what we love to do.
Contact info
Australia
- kenkoback.com
2.7
Poor
302 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The best product i bought the last…
The best product i bought the last time. It helps to become small feet and not so much pain anymore. Thank you
July 6, 2022
Unprompted review
Reply from Kenko Back
Hi Brigitte,
Thank you for taking the time to leave us such an amazing review!
The whole Kenko Back team is so happy to hear that our product has given you relief from foot pain! I personally know the feeling of having constant foot pain and how it constricts movement and overall quality of life, and hearing that our NeuroSocks have also worked for you really means the world to our entire team! Cheers to pain-free and comfortable feet❤️
Thank you once again for sharing your experience when using our product. Your review is really helpful not just for us but also for people who are looking to find relief from foot pain.
Sincerely,
Joy from Kenko Back
ORDER # 214697..
ORDER # 214697... Do not order from this company, tried to cancel yet the phone on their site was not valid & now they removed it so I emailed them & was informed it was too late to cancel & I had to return the product to obtain a refund. I have been emailing them requesting the return address & I do not get a response! Do not order from this company .. BUYERS BEWARE. THEY TAKE YOUR MONEY & PROMISE A GUARANTEE THEY DON'T FOLLOW THROUGH WITH! They produce & ship from China!
October 3, 2022
Unprompted review
Reply from Kenko Back
Hi Laura,
Thank you for your feedback. Know that we value all customer reviews and feedback so we can keep on improving our products and services.
Please accept our deepest apologies for all the inconveniences that this has caused you - this delay in responding and resolving your concern is way beyond the quality of customer service that we aim for. As much as possible, we would like our customers to have a smooth shopping experience, and please accept our deepest apologies for not being able to provide that to you.
I am reviewing this case with our team so we can improve our response time and overall service, and so we prevent this from happening again.
Moreover, we thank you for still giving us the opportunity to amend this. Not to worry! I have personally reached out to you via email and offered the best resolution that we can give, please check your inbox at your earliest convenience so we can sort it out.
Thank you once again for bringing this to our attention and I look forward to resolving this with you.
Sincerely,
Joy from Kenko Back
Be very careful with this company
Be very careful with this company. I am a PhD Physiotherpaist and lecturer at a red brick University in England. The company uses fear and lies to market their product. Their website and adverts are full of fear mongering and messages (such as exaggerated neck humps and claims that particular posture causes long term damage) that have 0 evidence behind them. Just be aware when you use their products, I just looked to at a review below, where they were offering money to change a review. Shady practice. And to answer the question, no the claims about "research are absolute nonsense". Ask them to produce evidence such as peer reviewed papers done on the device, they do not operate within the confines of research.
I would have had no problem, the products are safe to use, it's just the marketing is based on lies and deceit. In healthcare we have a duty to be benevelont and help others, not harm and manipulate.
EDIT: Kenko back has ironically flagged my review for containing "harmful" or illegal content.
Kenko back your response is typical, as can be seen on your facebook and response to reviews here, avoiding the facts.
"We have a team who specifically focuses on the study of the efficiency of our products before we launch them, and we make sure to also consult with chiropractors and health professionals."
Would you be able to provide proof of this?
Also you did not adress that you advertise based on deceit and false claims. For example, on one ad, you are claiming that forward head posture leads to degeneration of the cervical spine, along with a picture illustrating this. There is no scientific evidence for this. This was old belief and modern science has proved this wrong.
The wording used throughout your marketing and website is also highly nocebic. You paint thoracic kyphosis as an ugly deformity for example amongst other claims.
I am Phsyiotherapist with over 15 years of experience and I have seen the damage this can do to people. I've had patient's afraid of barely moving because they had been told diagnoses described with similar words you use in your marketing.
And the AUDACITY to flag my review as harmful? I will be ready to present any and all scientific evidence and education to trust pilot and anyone who is willing. Again, I don't have a problem with the product itself, it's the marketing behind it, based on FEAR and NOCEBIC language. The fact that you have health care professionals working for you that presumably allow this is highly UNETHICAL. I joined healthcare to HELP people, it seems you only care about financial gain.
September 12, 2022
Unprompted review
Reply from Kenko Back
Hi Dean,
Thank you so much for sharing your feedback.
We understand that you are looking out for people's welfare and we really appreciate that. We share a common goal of creating a positive difference in our customers' health and overall quality of life by offering products that bring comfort and relief from pain.
We use our customer's testimonials for our ads and we share their stories so that people who also have the same condition (neck hump, etc) will also find relief. We do our best to capture their story and share it with the community.
We have a team who specifically focuses on the study of the efficiency of our products before we launch them, and we make sure to also consult with chiropractors and health professionals.
Moreover, we always aim to deliver a great experience and we make sure to resolve every customers' needs and concerns, Kenko Back is also known for taking ownership and caring deeply about our customers. We encourage our customers to update their review by sharing that their concern has been resolved and rest assured that we never force our customers to do so.
Thank you again for taking the time to share your thoughtful review. We value all customer feedback and know that we are always looking for ways to improve our products and services.
Sincerely,
Joy from Kenko Back
I bought some compression socks as I…
I bought some compression socks as I have neuropathy and sleeping was really difficult. The socks have made a great difference I now sleep all night with no pain and walk much easier
July 4, 2022
Unprompted review
Reply from Kenko Back
Hi Mrs. Ruth,
Thank you so much for sharing your experience when using our NeuroSocks! It means the world to us to hear how much our products help our customers with their day-to-day lives.
We are really happy to know that walking is so much easier now and that you are now sleeping well. We know how pain can disrupt sleep and we are just so glad that our NeuroSocks have made such a huge difference in relieving the pain.
Your story truly inspires us and we are grateful that you shared it with us and the community. Cheers to uninterrupted sleep and a pain-free, more comfortable life!
Sincerely,
Joy from Kenko Back
I have bought their Neurosocks twice
I have bought their Neurosocks twice. First time 2 pairs to test the product, and second time because I loved them and I needed 2 more pairs to help me so I could wear them 7 days a week. Before I had hot sweaty support-sock that I hated, now I am a happy man with my Neurosocks that I recommend to all with problem with painful and swollen ankles. Perfect in the heat here in Portugal !!
September 23, 2022
Unprompted review
Reply from Kenko Back
Hi Atle,
Thank you so much for taking the time to leave us such an amazing review!
We are so happy to hear that our NeuroSocks are bringing you relief from painful and swollen ankles! We aim to make a positive difference in our customers' lives and we are just so glad that we are on the right track.
Also, it is really fantastic that you are finding them comfortable to use even during hot days - so much so that you bought more pairs so you can wear them daily❤️ Besides bringing relief, it is also our priority to make sure that our product will suit your lifestyle without compromising comfort.
Thank you once again for being such an amazing customer and sharing how our product has helped you. You deserve only the best products and services, and know that we are always one email away in case you need assistance❤️
Sincerely,
Joy from Kenko Back
I love these guys and their products
I love these guys and their products. Their customer service is awesome and I have a high bar when it comes to customer service. They are quick to respond, take action on any questions, make sure you understand their products and how they work -BRAVO! 2nd I have the neck stretcher and I love it. I will say though that it is a bit uncomfortable as they said it would be as you are stretching out. I highly recommend them and their products. Thank you!
September 21, 2022
Unprompted review
Reply from Kenko Back
Hi RN,
We can’t thank you enough for your kind words about our products and customer service. You just made the entire team's day so much better!
Here at Kenko Back, we believe that our customers deserve not just the best products, but also the best customer service, and we are so happy to know that we are able to provide that to you! Knowing that your online shopping experience with us went so smoothly means the world to us as it lets us know we’re on the right track with our goal❤️
Thank you so much once again for sharing your feedback and we love to continue providing great service to awesome customers like you.
Sincerely,
Joy from Kenko Back
Swollen feet.
I was having a problem with swollen feet only, I did not want to wear the knee high support ones I have as they are hard to put on and also too hot to wear in the summer. My eye caught the socks from you and I ordered them immediately. I was so happy with the service you provided and also the quality of your socks. I wear them especially while standing a lot and my feet no longer swell. Thank you so much!
September 21, 2022
Unprompted review
Reply from Kenko Back
Hi Minnie,
Your story is incredible - thank you so much for sharing this with us and with the community!❤️
The whole Kenko Back team is thrilled to know that our NeuroSocks are able to make such a difference in your life. We know how difficult and painful it is to have swollen feet and we are so happy that you are no longer having this problem when you are using our product - even while standing a lot!
We are also really glad to know that you love the design of our NeuroSocks - they are indeed easier to wear and they are comfortable to wear even during summer. Hearing how our products suit our customer's preferences, comfort and lifestyle really mean the world to us.
Thanks again for your wonderful review and for choosing Kenko Back. We are super grateful to have you as our customer!
Sincerely,
Joy from Kenko Back
No accountability and product not sent.
Don’t buy this product. I paid for express international shipping which was quite a bit more and was promised it would be shipped in 2 days. It has been a whole month now and they still haven’t shipped it! I sent an email asking to cancel my order twice because I can buy it on Amazon, and the first email they apologized but didn’t fix it and now they’re ignoring the second email in which I request a refund. The whole reason I went with express delivery is because I’m in a lot of pain. They bombard you with emails but don’t even send the products. Going to have to take it up with my bank. I ordered 3 separate products too for over $130. Awful company.
September 12, 2022
Unprompted review
Reply from Kenko Back
Hi Em,
Thank you for your review. Know that we value all feedbacks from our customers and rest assured that we will get this sorted out for you right away!
I am really sorry for all inconveniences and frustration that this has caused you, this delay in shipping and resolving your concern is way beyond the quality of customer service that we aim for! We strictly abide to our process of shipping orders within 2 business days for expedited shipping and please accept our deepest apologies for not being able to provide that to you.
I am reviewing this case as to why your order has not shipped in over a month so we can ship your order right away and prevent this from happening again.
I also would like to make sure that I can help you out with your concern as soon as possible. We are unable to find your order number using the name that you used when posting this review. At your earliest convenience, can you please send an email to support@kenkoback.com so I can walk you through the resolutions that we can offer?
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Joy from Kenko Back
Kenko back and the Neck cloud bundle are great!
I am enjoying both the products Kenko back and the Neck cloud bundle.
I had a similar product to the Kenko back but yours is better with the spine lining insert.
The neck cloud is also fantastic. I am using it now every day as is my wife.
As a massage therapist I will be using it on my clients who suffer from neck pain while treating them in a massage session.
Thank you for bringing these great products to the market.
September 10, 2022
Unprompted review
Reply from Kenko Back
Hi Shaun,
Thank you so much for your amazing review! You make all the hard work worthwile❤️
The whole team is really glad to hear that both our Back Stretcher and Neck Cloud have made such a difference to you and your wife. Cheers to pain-free and comfortable days anytime and anywhere!
Also, we are really honored that you loved our products so much that you will be incorporating them to your massage sessions - we truly admire you for finding ways to bring as much relief to your clients' neck discomfort as possible!
Thanks again for choosing Kenko Back and for sharing your wonderful feedback to us and the community.
Sincerely,
Joy from Kenko Back
Great service and excellent product
Great service and excellent product. I ordered the compression socks and they arrived promptly. However they were too small for my feet. Contacted the company and they immediately made it right by sending me a new pair and no additional cost to me! The new ones fit right and have done an amazing job at reducing my neuropathy!
May 30, 2022
Unprompted review
Reply from Kenko Back
Hi Linda,
Thank you so much for taking time out of your day to leave us this super kind review!
We are so happy to hear that we were able to help you out with getting the right size of the NeuroSocks for you. Here at Kenko Back, we prioritize our customers' health and comfort and the whole team is really glad that the new socks are now reducing your neuropathy!
Thank you so much once again for your 5-star rating and know that we are always one email away, ready to help you with anything further ❤️
Sincerely,
Joy from Kenko Back
Scam! Look on Amazon!!!
Please look up this same product on Amazon as it’s sold for $13.
I paid $65 and was told by a rep that they would not refund me. It’s the SAME product.
This alone has made this an unpleasant experience.
They emailed me stating that it’s a “similar” product and it’s backed by research. It’s the exact same product! Not a single difference.
**********Update (Sept 20th) they emailed me stating they would refund me 20%, never did. Then asked me to change this review for $5. ********
September 6, 2022
Unprompted review
Reply from Kenko Back
Hi Krista,
Thank you for your review. We value all customer feedback as this lets us know where we can improve on - our customers deserve only the best!
I understand that you are seeing a similar product in Amazon for a cheaper price. I myself has also been a customer and price is also one of the things that I will consider in buying a product.
However, please know that all of our products here at Kenko Back are being studied professionally and are backed by professionals. We have had issues in the past with competitors copying our products but rest assured that we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day guarantee.
Moreover, I'm very sorry to hear that our team was unable to give you a refund as requested. Not to worry! I want to make sure that I can help you out with your concern. I have personally reached out to your email and I have offered you solutions, please check your inbox at your earliest convenience so we can sort it out.
Thank you once again for your feedback, and we hope to earn back your trust!
Sincerely,
Joy from Kenko Back
Neck Freedom
Thought I’d let you guys know how I felt after using your fine product.
I felt better immediately after using my “Neck Cloud” for the first time.
I am an actor and movement facilitator.
I lead a very active lifestyle.
I am used to aches and pains from years of dancing.
I was concussed in 2018 on a film set which created some neck intensities- I saw a chiropractor, osteopath, and physio therapist, who all contributed to my initial healing.
I was however, very interested in being able to do something beyond my stretching and strengthening on my own; something that would give me ease and was transportable.
I saw the “Kenko Back” advert on social media, coincidentally, I was recently diagnosed with TMJ due to a reaction after some dental procedures- All my neck pain was reignited, along with jaw pain, which was so depressing and physically stressful; most especially after 3 years plus of treatments and therapies to get me back to a good place…
When I first saw the add I felt like it seemed too good to be true.
But
I had nothing to loose.
So I ordered the Neck Cloud.
Not kidding, after the first 5 minutes that first day I felt so much length and space in my cervical spine and my jaw even felt less constricted right off the bat!
And its been a couple of weeks now with regular use, ten minutes a day, that I truly feel the difference.
I can have pain after doing an activity, lay down on the cloud and it releases so much, I have fallen asleep; not something that happens to me normally.(Good thing I set a timer😉)
I would definitely recommend this product.
I am looking forward to showing my physio at our next meeting.
I don’t take pain killers,
or muscle relaxants, so the last few months, the pain has been, at times, off the charts… its easing again with “The Neck Cloud”, along with my TMJ.
Very Encouraging.
Thank you.
Felicia Shulman
Montreal Quebec
Canada
September 6, 2022
Unprompted review
Reply from Kenko Back
Hi Felicia,
Thank you so much for taking the time to share your amazing story with us! Reviews like yours really make all the hard work worthwhile.
We are truly honored to know that our Neck Cloud has made such a difference after years of pain that recently resurfaced. We understand how difficult it is to constantly experience pain and discomfort because it really affects not just our lifestyle but also our mental health.
Also, the whole Kenko Back family is so happy to hear that you felt that instant relief when you tried our Neck Cloud for the first time, and that you are feeling better and better after constant use (to the point that our product relaxes you so much that you have fallen asleep❤️). Now you can feel relief wherever you go thanks to its portable size!
Thanks again for sharing your journey and for choosing Kenko Back, know that you have inspired each and every member of our family and we are so grateful to have you as our customer❤️Cheers to better days!
Sincerely,
Joy from Kenko Back
Neck cloud
The neck cloud works really well. It stretched my neck enough. I used it everyday for just over a week and it relieved all my neck stiffness. Highly recommend it.
September 4, 2022
Unprompted review
Reply from Kenko Back
Hi Amanda,
Thank you so much for the awesome 5-star review.
We work hard to make sure that our customers will feel relief from neck discomfort, and we’re happy to hear we hit the mark for you in just over a week! Being free from neck pain and stiffness especially after having them for a long time is the truly the best feeling.
Thank you once again for the kind words and we really appreciate you taking the time out to share your experience with us.
Sincerely,
Joy from Kenko Back
Fantastic product
Fantastic product! I’ve been using it daily for a week, sometimes twice a day because it feels sooo good. My neck already feels looser and longer and my shoulders feels lighter. I’ve recommended this product to many of my friends and have ordered some for Christmas presents. 10/10
September 2, 2022
Unprompted review
Reply from Kenko Back
Hi Shannon,
Thank you so much for your amazing review!
The whole team is so pumped to hear that our product has already made a significant improvement to your neck and shoulder pain in just a week. Our goal is to bring relief and improve the quality of life of our customers as much as possible - and we are so happy that we are able to give that to you.
Also, thank you so much for telling your friends about your experience about our products, and even ordering more as Christmas presents - that's the sweetest gift anyone can give❤️
From all of us at Kenko Back family, we are so grateful to have you as our customer!
Sincerely,
Joy from Kenko Back
Back Pain Relief
My son is 6'5" Painter/Decorator, has recently been plagued with back troubles. He finds this is greatly helpful. Lot cheaper than Chiropractor fees. Hope this is helpful. He is 29yrs old
September 2, 2022
Unprompted review
Reply from Kenko Back
Hi Cathie,
Thank you so much for sharing your review with us and the community.
We are so glad to hear that our Back Stretcher is helping your son with his back troubles. We understand how hard it is to have back troubles while your line of work requires you to be on the field - and this is exactly why we continuously offer and expand our products so we can make a significant difference to our customers' lives.
Thank you once again for sharing your son's story with us. Your amazing 5-star rating will be really helpful for those who are also looking to find ways to have relief from back and neck troubles. ❤️
Sincerely,
Joy from Kenko Back
Bad Customer service!
Placed an order on 6/18/22 received it 7/2/22. Tried out the pillow and per the 60 day guarantee I was not satisfied. Reached out via email because they have no phone number for customer serv. I was asked to give it more time to adjust. It hasn't worked out. I cannot use it. I have emailed them 3 times now and they do not reply. I only get a automated message that I have reached them outside of normal business hours and that someone will get back to me on the issue. Needless to say they have not. Having to file a dispute w/ my credit care company to resolve the issue. I have herniated disks in my neck and this product has caused me more pain. Very disappointed in the pillow and the lack of customer service
August 30, 2022
Unprompted review
Reply from Kenko Back
Hi Sonya,
Thank you for your review, I deeply apologize for the frustrating experience with us and I really appreciate you for bringing this issue to our attention.
I'm really sorry that the pillow is not bringing relief even after using the product for a longer time, and we thank you for giving it another try.
Moreover, I am really sorry for the delay in responding and resolving your concern. Know that I am reviewing this case with our team so we can improve our response time and overall service - this is way beyond the customer service quality that we aim for!
We are also working to get our auto-response system fixed, I understand how frustrating it is to only keep on receiving auto-responses instead of being responded to directly.
Moreover, we thank you for still giving us the opportunity to amend this. I have responded to your email to offer you the best resolution and I hope we can earn back your trust. Please check your email inbox.
Thank you once again for the feedback. We value all customer reviews because it lets us know where we can improve on - our customers deserve a smooth shopping experience!
Sincerely,
Joy from Kenko Back
These socks have helped the pain in my…
These socks have helped the pain in my feet so much, I am able to walk so much better now and in my work I am on my feet all day.
August 30, 2022
Unprompted review
Reply from Kenko Back
Hi Gail,
We are incredibly grateful that you took the time out to leave us a 5-Star review!
The whole Kenko Back family is so happy and honored to hear that you are now walking better and with less pain because of our NeuroSocks, especially since you need to be on your feet all day because of your work! Bringing comfort and making a difference in the lives of our customers is what we love to do. ❤️
Thank you so much one again for sharing your experience with us and the community - your review is not just helpful to the brand, but also for people who are also looking to find relief from foot pain and problems!
Sincerely,
Joy from Kenko Back
This has been incredible at helping…
This has been incredible at helping with my headaches and tech neck !
August 30, 2022
Unprompted review
Reply from Kenko Back
Hi Sarah,
Thank you so much for your amazing review! We are so happy to hear that our product is helping with your headache and neck pain.
Here at Kenko Back, it is our goal to give our customers the best solutions for relieving and preventing back, neck, and body discomfort - and the whole team is really glad to hear that we are able to provide that to you!
Thank you once again for taking the time to leave an excellent rating. We really appreciate it and please know that we are always one email away in case you have questions or need further assistance.
Sincerely,
Joy from Kenko Back
Have received two items
Have received two items, the Neuro Socks and the Pro Snooze pillow, both for my husband's use. Happy with the pillow and we are waiting to receive the XXL size of the Neuro Socks to replace the XL size that we had ordered the first time. Extremely satisfied with the Customer Service. They are always prompt in responding and very helpful.
August 26, 2022
Unprompted review
Reply from Kenko Back
Hi Nagu,
Thank you so much for taking the time to share your experience with us!❤️
We're so glad to hear that your husband is loving our Snooze Right Pro - cheers to a more comfortable night’s sleep!
Also, the whole Kenko Back team is so happy to know that you are satisfied with your after-sales experience with us - this is something that we always aim for and we are over the moon to hear that we are on the right track!
We’re very grateful for customers like you and hope you stick with us for years to come! In case you have other feedback to us, please don’t hesitate to contact us at any time.
Sincerely,
Joy from Kenko Back
HORRIBLE COMANY- ORDER FROM AMAZON
I really wish I had read the countless reviews here about how horrendous this company is. DO NOT BUY FROM HERE. Amazon sells the same products for MUCH better quality and fast shipping.
The customer service is the worst I've experienced as there is no way to contact them except for email, which they never respond to anyways. I have sent emails and numerous messages on their chat box about wanting a refund because I am tired of waiting.
I paid for faster shipping and 3 weeks later my product isn't here and the tracking link does not work. They LYING to customers about the shipping times, and they are also completely unresponsive unless you write a public review.
Judging by the THOUSANDS of negative reviews this is the only way to get their attention. I want a refund for my product. It was not delivered, I had the right address, and I DO NOT CARE if it is in transit. I will not wait for it any longer, your company can deal with retrieving it.
ORDER: 186530
August 25, 2022
Unprompted review
Reply from Kenko Back
Hi Nikita,
Thank you for your review and we're very sorry to hear you had a frustrating experience with us, but we really appreciate you bringing this issue to my attention.
I understand that you are seeing our product being sold at a cheaper price. I myself have also been a customer and price is also one of the things that consider in reviewing a product. While there are a couple of other stores trying to copy our products, the difference with our Kenko Back is that we rigorously check the materials we use in manufacturing the device and that's why we take pride in it and offer our customers a 60-day money back guarantee.
Moreover, the whole Kenko Back family is really sorry for all inconveniences that this has caused you, this delay in waiting for your order to arrive and in responding to your concern is way beyond the quality of customer service that we aim for. As much as possible, we would like our customers to have a smooth shopping experience, and please accept our deepest apologies for not being able to provide that to you.
Know that I am reviewing this case with our team so we can improve our response time and overall service, and so we prevent this from happening again.
I would like to make sure that your concern will be resolved so I have personally reached out to you via email, please check your inbox.
Thank you once again for your feedback, and I hope to earn back your trust!
Sincerely,
Joy from Kenko Back
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