Warning!!! In my opinion, this is fraud! I ordered a wooden tray made of oak. What I received was a wooden tray made of inferior, dyed spruce wood, very, very poorly made. I can only burn it. I'm extr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought a pair of pants, and they were wrong size. So I immediately wrote them, expecting not to receive a response. Surprisingly they responded in less than 24 hours and commuted to send the correct... See more
Company replied
I ordered the messy hairstyle plateau cow. When it came the box was damaged and one of the horns was missing and the picture did not represent the item I thought I was getting. After many corresponden... See more
Company replied
Product was nothing like pictured, false advertising at its finest! customer support will not give me a return label, offered me $20, I payed $83 really??? It’s GARBAGE and didn’t receive the des... See more
Company replied
Company details
Written by the company
At Kenkoda, we are dedicated to providing high-quality products and exceptional service to our valued customers. Your feedback is incredibly important to us, as it helps us grow and improve every day. If you experience any issues or feel that our service hasn't met your expectations, we kindly ask that you reach out to us at support@kenkoda.com before leaving a negative review. Our team is committed to resolving any concerns promptly and ensuring your satisfaction. Thank you for being a part of the Kenkoda family. Your trust and input mean the world to us!
Contact info
United States
- support@kenkoda.com
- kenkoda.com
2.3
Poor
34 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inferior goods that do not correspond to the offered goods
Warning!!! In my opinion, this is fraud! I ordered a wooden tray made of oak. What I received was a wooden tray made of inferior, dyed spruce wood, very, very poorly made. I can only burn it. I'm extremely annoyed!!!
March 21, 2026
Unprompted review
All items are cheap and miss represent
ordered several items from this company. One watch never arrived, and another arrived broken. They offered no explanation, no replacement, and no communication. The products received did not match what was shown on their website. This is clear misrepresentation. Companies operating like this should not be allowed on online platforms.
December 17, 2025
Unprompted review
Reply from Kenkoda
We are sorry to hear you had such an unpleasant experience.We have not received any emails from you and cannot locate your order under your information.
Please double-check whether you purchased these items from our store.If you did, kindly contact our customer service with your order number so we can assist you properly:
Support email: support@kenkoda.com
We will look into your missing watch, broken item, and product description issues once we confirm your order.
I ordered two of the hidden compartment…
I ordered two of the hidden compartment shelf. When they came, they look nothing like their ad. One won’t even stay closed both have misplaced and crooked attachments to attach it to the wall. They came unfinished just primed white. One of them is coming apart at the seems false advertising. definitely would never buy anything from this company again.
July 31, 2025
Unprompted review
Reply from Kenkoda
Please provide our customer service with your order number and pictures of the product problem, and we will provide you with assistance. Contact email: support@kenkoda.com
Outstanding Service
I ordered the “silk” hydrangeas through Pinterest. I mistakenly thought that a company that was on Pinterest sold quality products. I paid almost $100 for these hydrangeas and they don’t look even close to how they look in the picture. Some of the pedals fell off in the shipping. They don’t even look real. Based on the reviews, I have a feeling that I’m screwed. I should’ve (like I usually do) read the reviews before purchasing; lesson learned.
I really feel duped and am very disappointed.🫤
Since writing my disappointment in my purchase, Kenkoda stepped up and gave me a partial refund and asked that I keep the hydrangeas rather than return them.
OUTSTANDING Customer Service and Marketing.
June 25, 2025
Unprompted review
Reply from Kenkoda
Thank you for reaching out and sharing your concerns. Could you please provide your order number? We would like to look into this matter and assist you further.
I ordered the messy hairstyle plateau…
I ordered the messy hairstyle plateau cow. When it came the box was damaged and one of the horns was missing and the picture did not represent the item I thought I was getting. After many correspondence back-and-forth they did refund my money. I did ask them to please review and accurately display their products.
May 16, 2025
Unprompted review
Reply from Kenkoda
Thank you for your feedback and we are sorry for the inconvenience. Thank you for letting us know and we are glad that the refund has been successfully processed.
We take product display very seriously and will review the product details to ensure that they accurately reflect the product information. Your feedback helps us improve and we value your honesty.
IT’S GARBAGE, STEER CLEAR OF THIS COMPANY
Product was nothing like pictured, false advertising at its finest! customer support will not give me a return label, offered me $20, I payed $83 really??? It’s GARBAGE and didn’t receive the described item.
I did NOT accept your partial refund, only a full refund.
BOTH products were damaged and provided proof, only one came with a STRING of lights and neither came with the globe light displayed on the website. I did not receive anything like advertised on the website!
STEER CLEAR OF THIS COMPANY!
April 7, 2025
Unprompted review
Reply from Kenkoda
We sincerely apologize for any inconvenience this may have caused. Our product was advertised accurately and we did not receive any signs of damaged packages, so your refund request was not initially processed. However, we have now processed your refund as agreed in our previous email communication.
We sincerely hope that this will resolve the issue, and we are here to help if you need further assistance.
DO NOT ORDER!!
Absolutely terrible products and customer service. DO NOT ORDER FROM THIS SITE!!
Completely misleading advertising of the products, the products are not worth a dime.
Customer service offered no solution and in fact, they were quite rude!
A complaint has been filed with The Federal Trade Commission.
They offer a 100% satisfaction guarantee which is also misleading and NOT honored.
April 5, 2025
Unprompted review
Reply from Kenkoda
We are very sorry for the inconvenience you experienced. Our customer service team is committed to assisting customers with any issues they may have, rather than just describing them. If you would like, please provide your order number so that we can learn more about your situation and work to resolve the issue.
We are happy to help you and welcome the opportunity to resolve your issue.
THE FERNS I ORDERED WERE PUNY
THE FERNS I ORDERED WERE PUNY.
NOTHING LIKE WHAT THE ADVERTISEMENT SHOWED. NOT WORTH THE PRICE I WAS CHARGE.
April 2, 2025
Unprompted review
Reply from Kenkoda
Dear Customer
Thank you for contacting us and we apologize for any inconvenience this may cause. Please note that each bundle of ferns only contains 18 branches, so it is recommended that you purchase multiple bundles to get a fuller look. I hope the above information helps you understand why there is a difference from your expectations.
If you would like to return the product or need further assistance, please let us know. We are dedicated to ensuring that you are satisfied with your purchase.
The 2 fern plants that I thought I was…
The 2 fern plants that I thought I was ordering turned out to be 2 scraggly stems, NOTHING like the advertisement! ;-( UGHS! I thought they would be baskets you shake out and hang = watch out for the false advertising!!
April 3, 2025
Unprompted review
Reply from Kenkoda
Thank you for your feedback, and we apologize for the disappointment. We’d like to clarify that the artificial ferns come in bundles with only 18 branches per bundle, which is why we recommend purchasing multiple bundles for a fuller look. This information is clearly stated in the product details.
We understand that this may not have been what you expected, and we apologize for any confusion. If you have any further questions or concerns, please don’t hesitate to reach out. We're here to assist you.
I bought two library lamps
I bought two library lamps, and they're gorgeous! My wife loves them, and I'm so happy with this purchase!
March 11, 2025
Reply from Kenkoda
Thank you so much for your kind feedback! We’re thrilled to hear that both you and your wife love the library lamps. It’s wonderful to know that you're happy with your purchase.
Amazing customer service!
There was an issue with my initial order, but when I wrote Kenkoda support about it, a sweet girl named Joy wrote back, apologized and sent me the correct order free of charge! Very amazing customer service, and very cute and comfortable jeans! :) Thanks for the great experience!
March 11, 2025
Unprompted review
Reply from Kenkoda
We apologize again for the inconvenience caused by the initial problem with your order. We are glad to hear that our service met your expectations and that you are satisfied with your new jeans!
Thank you for your kind comments. We look forward to serving you better in the future.
Do not order from this company
Do not order from this company. No returns are issued. It is a one way China scam.
March 8, 2025
Unprompted review
Reply from Kenkoda
We clearly state that returns are allowed. Please feel free to contact our customer service at support@kenkoda.com to initiate the return process.
The package is broken
My ruler arrived broken and the company refused to send a replacement. Instead, they issued a refund, which was quite disappointing. I would've preferred to receive a new one.
March 2, 2025
Reply from Kenkoda
We apologize for the inconvenience. Unfortunately, this product has been discontinued, and we are unable to send a replacement. We understand your disappointment and appreciate your understanding.
Extremely poor company
Extremely poor company. Took 2 months for one item to be delivered.
Wrong item sent. Very disappointed!
Item received was very cheaply made.
Avoid
February 24, 2025
Unprompted review
Reply from Kenkoda
We sincerely apologize for the experience you’ve had with your order. This is certainly not the level of service we aim to provide. To investigate the issue further, could you please provide us with your order number? We will look into it immediately and take the necessary steps to resolve the situation.
In the meantime, we also encourage you to reach out to our customer service team directly, and we will ensure that we take responsibility for any errors and address your concerns as quickly as possible.
support@kenkoda.com
The bag is very beautiful
I bought a $40 handbag and I've very pleased with it. It's beautiful, great quality and almost identical to the ones I'd find in-store. I'm satisfied!
February 20, 2025
Reply from Kenkoda
Thank you very much for your kind comments! We are glad to hear that you are satisfied with the bag and it meets your expectations. Your satisfaction means a lot to us!
If you need anything else, please feel free to contact us. We look forward to serving you again in the future.
Rip off Kenkoda
I ordered a starburst clock. On the advert it looked stunning. However it arrived as a self assembly kit with straws and glue-gunned jems that my 5 year old could have done better. One assembled the pieces fell out. Absolutely awful. This is a company that has a glossy web page but the products are awful.
February 22, 2025
Unprompted review
Reply from Kenkoda
We sincerely apologize for the poor experience you had with your recent order. Some of our products do require assembly and we understand that this is not clearly stated in the product description. If you are not satisfied with the quality, we hope to correct the problem.
Please feel free to contact our customer service team and we will assist you in resolving the issue or returning the product. We take your feedback seriously and will do everything we can to ensure your satisfaction.
I ordered several items from Kenkoda
I ordered several items from Kenkoda, they almost all arrived broken or damaged and the photos of the items do not correspond at all to what I received.
It is a site of thieves and scammers!
I do not recommend it!
December 20, 2024
Unprompted review
Reply from Kenkoda
We are very sorry to hear about your experience. Please contact our customer support at support@kenkoda.com. For damaged items, we offer a full refund.
Thank you for your understanding, and we look forward to resolving this for you.
Not worth 1 star!!
Not worth 1 star!!! I received all 3 items that I ordered. It took forever to get the items! It's false advertisement as none of the items I purchased even came close to looking like their advertisement pictures. This is totally a scan so DO NOT WASTE YOUR TIME OR MONEY ON THIS COMPANY!!!! I spent $159 and all 3 items are so cheaply made and not of good quality. This was a total disappoint. Shame on this company to taking advantage of folks money.
February 3, 2025
Unprompted review
Reply from Kenkoda
We’re truly sorry to hear about your experience and apologize for any disappointment caused. If there are any quality issues with your items, please contact our customer support at support@kenkoda.com. We are committed to resolving the situation for you.
It took FOREVER to receive and it is…
It took FOREVER to receive and it is nothing like the video online. It is a cheap skimpy plastic fern. I could have bought anywhere for less than $5. Don’t buy
January 15, 2025
Unprompted review
Reply from Kenkoda
We’re sorry to hear that the product didn’t meet your expectations. However, if you're interested, we would like to offer you the opportunity to become one of our suppliers, with the price being $6. What do you think?
Very disappointed. Not even close to what I purchased!
I had to give it a 1 because I couldn’t continue otherwise, but they don’t deserve even a 1! I purchased a wall clock, and not only was it cheap and nothing like what I purchased, but it looks like a 2nd grader would do in class. Horrible experience. Very disappointed. Will never recommend this site to anyone. Very upsetting.
January 22, 2025
Unprompted review
Reply from Kenkoda
We are very sorry to hear about your disappointment. Please contact our customer support at support@kenkoda.com, and we will assist you with the return process.
We appreciate your feedback and hope to resolve this issue for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.