Kensington Reviews 41

A Kensington roller bag that I bought a few years ago from an online reseller was no longer rolling properly. I contacted Kensington about using the warranty, and within a few emails, the customer service representative had resolved my issue and had a new bag on the way to me. It arrived very quickly and in great shape.

The Slim Blade Pro is a great product. When I recently had issues with a software update, I reached out to Rehana and the Kensington Technical Support Team who resolved the issue in a timely and professional manner. Communication skills and personal attention were ideal. One could not ask for or expect better service and support. Thank you, Rehana and Kensington. Kim

I purchased a Kensington SD4841P dock over a year ago, it worked very well , but unfortunately it developed power delivery issues recently. I raised a support request through the website, and Emad Uddin from the support team got in touch. He patiently guided me through all the troubleshooting steps and was extremely knowledgeable throughout the process.

When we determined that the dock had developed a hardware fault, Emad promptly arranged for an upgraded replacement, as the original model had been discontinued.

It’s a real pleasure to interact with customer support professionals who have strong technical expertise and can provide meaningful solutions. Kudos to Kensington for being such a customer-centric company, and to their support team for being so helpful.

I’m glad to be a Kensington customer and will continue to be. Thank you!

Trackball very good for tendonitis. Purchased a Kensington trackball 2 years ago, with usage everyday. It stopped working randomly. I was able to get a replacement very quickly after a few troubleshooting checks that indicated a hardware issue. Excellent customer service skills.

They are a very good company, customer service is brilliant. You can trust this company the products are genuine and of extreme good quality. Products arrive following day.

Outstanding response time, very customer-focused, and excellent service. Highly recommended.

I had an issue with my mouse that appeared a couple years after purchase and they sent me a new one for replacement. This is very good customer service; they did not ask me for excessive proofs or waste my time or anything.

As for the products themselves, trackball mice are far better than normal modern computer mice, and Kensington is definitely, beyond doubt, within the top 5 manufacturers.

I contacted Kensington about the warranty on my mouse that stopped working. Emad assisted me, I was surprised how easy the process was. I am thankful for his help and work ethic.

I placed a headsets order for my company, but they arrived incomplete. I contacted Kensington Support, and Emad Uddin was the team member who assisted me from the beginning of my request and answered promptly. He was kind, efficient, and professional. He also followed up until he made sure I received my complete order. Thank you, Emad, for making my experience with Kensingtona great one.

I bought a Kensington two SD5760T USB hubs from Amazon with 3 year manufacturer warranty. After about 6 weeks of use, one hub had two 5gbps USB ports failing frequently. I contacted Kensington Support. They accepted my troubleshooting diagnosis -- defective hub. I received a replacement in the mail about 2 weeks later. I feel that the premium support provided by Kensington was worth the premium price.

They treat ya like dirt they have. No idea what they give you they. Aren't good at there job whatever that is. They owe me $28 million. They get way to close to ya junk.they took 28 years of ya life i got back myself. Dont trust them.

I must say that the experience theough the incident I had, in which my recently purchased Orbit mouse's right click stopped working, was easily solved through a replacement. No hassles or additional costs.

Kensington's Technical Support team solved my problem with my 2007 Expert Mouse Trackball. The Trackball has performed flawlessly for eighteen years (bought it via Apple online), but I was having problems programming the Trackball's click buttons after I upgraded my 2015 Apple MacBook Pro (and Intel processor) to an M1 MacBook Pro as well as jumping from OS High Sierra to OS Tahoe. Kensington Technical Support answered my questions quickly and successfully.

I have the Kensington

Incident Number: 01491046
Parent Case Number:
Summary: Product Type: Expert Mouse Wireless Trackball
Model Number: M01286M
Serial Number: B1928B001747
Issue Type: Lost USB Receiver /

I asked for Pairing Assistance without Receiver or wired method. I had little hope, but I got good news.
"The good news is that your Expert Mouse Wireless Trackball also supports Bluetooth connectivity, so you can continue using it without the USB receiver. Here’s how to pair it via Bluetooth:

Steps to Connect via Bluetooth:
Locate the Mode Switch
On the back of your trackball, you’ll see a small switch. Toggle it toward the Bluetooth symbol.

Enter Pairing Mode
Press and hold all four buttons on the trackball simultaneously for 10–15 seconds. This will put the device into pairing mode.

Connect via Your Computer’s Bluetooth Settings

Open your computer’s Bluetooth settings.
Look for “Kensington Expert Mouse” in the list of available devices.
Select it to complete the pairing process.
Once paired, you’ll be able to use your trackball wirelessly without the USB receiver."

Thanks Kensington support, you saved the day!

I’m extremely disappointed with my recent experience with Kensington. I placed an order and received the confirmation email within a minute. I immediately noticed that the receipt showed the recipient as the purchaser instead of me, which was a problem because I needed the correct billing name in order to expense this purchase for my company.
I contacted Kensington through their website chat within five minutes of ordering to ask if they could correct the billing name. I was told they could not change the receipt under any circumstances. I then asked if they could simply cancel the order so I could reorder it correctly. At first I was told no. After continuing to explain the situation, they finally agreed to submit a cancellation request and told me I would receive an email confirmation by the end of the day.
That email never came.
I contacted them again that evening and was told not to worry because I would hear back soon. The next day, still no update. I reached out again and was told to expect the email by the end of that day. Once again, nothing.
At this point, I called customer service instead of using the chat, hoping someone could actually help. The representative I spoke with was kind and said he would connect me with a supervisor. The supervisor assured me he would personally follow up the next day to confirm the cancellation.
He never called.
I checked my credit card and saw no charge, so I hoped, despite the poor communication, that the cancellation had been processed. Instead, the product was delivered today and the charge hit my card. Now I have to go through the return process just to fix something that should have been addressed when I reached out five minutes after placing the order.
This has been one of the worst customer service experiences I have ever had. There was no follow-through, no accountability and no real solution to a simple request. I will not be purchasing from Kensington again.

The H2000 headphones looked good and did good job for my son at school for three months before a constant hiss developed, a replacement was sent which lasted 10 months and now won’t power up anymore. Kensington said to bad so sad. So I recently bought a Nintendo switch headphone instead and it does a way better job for my son at school.

I contacted Kensington about a technical issue with one of their products. After troubleshooting it with me, they replaced the product with a newer version that was comparable. I am pretty impressed at the commitment to me having a working Kensington product.

Great customer service. Had an issue with a backpack and it was resolved in a professional manner.

Absolutely immaculate support. I had lots of issues with connecting my H3000 headset to Teams. I sent an email and explainedmy case and Kensington support replaced my headset with a new set. Really reactive and friendly, thank you 🍾🙏🏻

Reached out to them to see about purchasing some replacement rubber feet for my trackball mouse since mine were coming off. They let me know the rubber feet weren't available to purchase on their own, however they verified my device was still under warranty and will be able to replace mine. The whole interaction was done via email and they replied almost in real-time. They EXCEEDED my expectations!