Kensington Furniture Reviews 

I bought bedroom set back in August 2016 and said I didn't need it until March. Then changed that to April. Paid in full in March by credit card. Furniture was not ordered then and when it came time for April 1st delivery my furniture was not it. I called several times before 4/1/17 to confirm delivery for April 1st as I was moving into my new house that day and wanted it to be there. I was told it would be. Again, money was collected in full. Furniture arrived a week later. Headboard had no brackets to attach to bed frame. Very poor customer service. No return calls when I called over the course of the last few months to follow up on delivery address or delivery date. Love the bedroom set but customer service was not good at all. My family has bought furniture there before, I have recommended Kensington to a friend who recently bought a bedroom set there as well. Overall experience with customer service was poor though. Needs much improvement on follow up and returning calls both my sales and manager.

The guys were so polite and helpful.. Courteous, professional. And on time!! Even early. They even helped me move the old items to the garage,

Delivery experience was excellent!!!! However what I didn't like was how long it took to actually receive my new couch. It took a month to get when I was told it would be 2 weeks when I bought it.

Everything was fine!

Thank you

Dan and Gerry were a pleasure to work with.

The guys were curtious and professional. They even moved my old furniture set into my garage for me.

We had a delivery on the very first Sunday that you started offering Sundays. They were late getting here. Other than that there were no problems.

David was pleasant, helpful and professional.

I had a good experience when shopping at Kensington Furniture. I was happy with the sales help and with my furniture selection. Delivery was as promised.

Only issue was the time. They arrived 1 hour earlier than I was quoted and I was not at the drop off location but they were able to come; otherwise, friendly, efficient, and helpful.

Quite possibly the worse customer service I had in my life. The manager Michelle sets a low bar for the rest of the staff, by making empty promises and compounding that with inauthentic apologies.

Delivery was on time and set p was perfect. They even brought cookies.

From start to finish our experience was excellent. We will be returning to Kensington the next time we order furniture.

Lisa was very nice.You had exactly what I wanted. A pleasure to do business with you.

Service was great and the delivery men were awesome. Very polite and efficient while making sure the furniture that I purchased was properly ensembled. Made me feel confident I made the right choice in my purchase from the salesman Jerry Earling to the delivery servicemen.

I could not be more pleased with the helpfulness and courtesy of the Kensington staff. In particular, Jerry Earling who spent hours upon hours providing me with decorating ideas and samples and actually came to my new home to view the space so he could make recommendations so that eventually I could make my choices with confidence. I feel we have furnished our home with quality furniture at very reasonable prices and when in need of additional pieces in the future, we will certainly go to Kensington.

They we're great. Thanks!

We were 100% satisfied with Kensington Furniture!! Everyone from the sales, ordering and delivery departments were exceptional!!
I would highly recommend to friends and family.