Kensington  Reviews 2,362

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 506 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and professionalism, highlighting their positive impact on the overall travel experience. People frequently commend the well-planned holidays, noting that the itineraries are tailored to individual preferences and include exceptional activities and tours. The service is often described as outstanding, with many appreciating the seamless organization and attention to detail that makes trips stress-free and enjoyable. Reviewers also love the carefully selected locations and accommodations, which are often described as gems with great views and convenient access. The user experience is consistently rated as excellent, with many customers expressing satisfaction with the smooth execution of their trips and the creation of lasting memories. However, some customers reported issues with transportation, such as unpunctual drivers or difficulties with airport transfers. A few people also mentioned dissatisfaction with certain tours or hotel selections, citing noise or views of dilapidated surroundings. There were also isolated instances of guides being perceived as rude or inattentive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Clients share positive opinions on holidays, often describing their trips as easy, smooth, and superb.... See more

Service

Customers consistently note positive experiences with service, praising the seamless planning and execution... See more

Location

Consumers find location to be positive, with many appreciating the central placement of accommodations,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the overall experience easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kensington Tours Hotels: We loved all of the hotels! They were conveniently located, safe, clean, and modern. All had fabulous breakfasts, which made it enjoyable and easy to be ready for eac... See more

Company replied

Rated 5 out of 5 stars

The guides we had in Bali and Singapore were absolutely wonderful. Their depth of knowledge and willingness to share deeper insights and take us to less traveled tourist areas, greatly increased th... See more

Company replied

Rated 5 out of 5 stars

Kensington is the very best travel company we have ever used. They flawlessly planned our recent trip to Southeast Asia. From our travel planner to the local guides, drivers, hotels and all the marv... See more

Company replied

Rated 5 out of 5 stars

Kensington Tours provided a memorable 10-day adventure to Bali for me and my 38-year old daughter. Our trip planner worked closely with me to accommodate our wishes in terms of sightseeing, hotels and... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Kensington is an award-winning tour operator offering tailor-made, privately guide tours to the world's most extraordinary destinations. Every itinerary is curated by a destination specialist to fit your unique travel style. In addition, Kensington offers cruise, villa and yacht-based travel experiences perfectly designed for you - and complete with the peace of mind that comes with 24/7 support worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

Really enjoyed the level of…

Really enjoyed the level of personalization for our tour. This was our second one. This one was around Italy. We traveled with our 15yo daughter. We prioritize quality experiences over doing/seeing everything. We enjoyed all of the walking tours plus the food tour and glass making session during our trip. Everyone connected was professional and kind.

March 26, 2026
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Reply from Kensington

Hello Sandra,

We’re so glad to hear you enjoyed the level of personalization on your Italy trip, especially traveling as a family. It’s wonderful that the balance of experiences, from walking tours to the food tour and glass making, made the journey so meaningful.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Five stars to Kensington tours!!

Emma was great at helping us create the trip that we wanted. She checked in on occasion and was very flexible. We really had a great experience with Kensington tours!!

April 1, 2026
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Reply from Kensington

Hello Wendy,

It’s so great to hear you had such a wonderful experience. Emma will be so happy to know her flexibility and support helped bring your trip together just the way you wanted.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Egypt trip

Kensington arranged for tickets and transportation to all of the sites in Egypt we wished to visit, including lesser-known experiences such as the original passages of the Step Pyramid and the tomb of Amenhotep II. Their help with hotels, visas, and private tour guides allowed us to concentrate on our experience.

March 21, 2026
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Reply from Kensington

Hello Robin,

We’re so glad to hear your Egypt trip included both iconic sites and unique, lesser known experiences like the Step Pyramid passages and the tomb of Amenhotep II. It’s wonderful that our support with logistics allowed you to fully focus on enjoying the journey.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Service, excursions and dining were fabulous.

The service, excursions, island scenery and dining were fabulous.

April 11, 2026
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Reply from Kensington

Hello Mark,

We’re so glad to hear you enjoyed the service, excursions, scenery, and dining. It’s wonderful that every aspect of your trip came together so beautifully. Thank you for your kind words, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Luxury travel made easy

Kensington makes vacation travel so easy. They ensure you get top accomodations, experienced local guides, transportation, and great itineraries. They do all the work for you, so that you can relax and enjoy the journey. I highly recommend using Kensington for planning your next overseas trip.

April 12, 2026
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Reply from Kensington

Hello Jim,

We’re so glad to hear your experience felt easy and seamless. It’s wonderful that the accommodations, guides, and overall planning allowed you to simply relax and enjoy your trip. Thank you for your recommendation, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Cairo and Nile cruise

I took a Nile cruise and it was fantastic. Moe Sami was a fantastic coordinator and our guides on site were fantastic. I highly recommend Kensington for anyone visiting Egypt.

March 22, 2026
Unprompted review
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Reply from Kensington

Hello John,

We’re so glad to hear your Nile cruise was such a fantastic experience. It’s wonderful that Moe and the guides made such a positive impact throughout your journey. Thank you for your recommendation, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

A quality travel agency with my interests a priority

Looked for a travel agency specializing in SOLO travel and Kensington met the bill and exceeded my expectations for service above and beyond. From my personalized travel webpage to my fast tracking thru busy airports and my travel agent who made it happen!

April 5, 2026
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Reply from Kensington

Hello Lee,

We’re so glad to hear your solo travel experience exceeded expectations. It’s wonderful that you felt supported every step of the way, from planning to navigating busy airports. Providing a personalized and seamless journey is exactly what we strive for. Thank you for your kind words, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Our trip was amazing

Our trip was amazing! Roisin Farrell was great to work with and was very accommodating as our time frames and our requests took a bit to sort out. Roisin's suggestions and attention to detail were especially appreciated. Our tour guide, Lawrence, was also a gem! The hotel accommodations were fabulous too. We had a wonderful time in London and definitely recommend Kensington Tours.

April 10, 2026
Unprompted review
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Reply from Kensington

Hello Carol Ann,

We’re so glad to hear you had such an amazing trip to London. It’s wonderful that Roisin’s flexibility and attention to detail made the planning process smooth, and that Lawrence helped make your time there so memorable. We’re also happy to hear you enjoyed the hotel accommodations. Thank you for your recommendation, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington planned our trip-of-a-lifetime!

Working with Kensington was a dream come true. I was called upon to plan an extended-family vacation with age ranges from 24-88, 11 people, in Costa Rica, somewhere I'd never been to and didn't know much about. Kensington was absolutely the best choice I could have made. I worked with Ellen to plan the trip, and she was wonderful to work with. She worked to determine our budget, trip duration and goals. She planned every moment of the trip - from when we got off the plane to getting back on heading home. I travel extensively, solo and with tours, and I knew, based on working with her, that every detail was taken care of, the lodging chosen was perfect for our family, every meal, all excursions, the downtime - all of it was nailed. I expected it would go well - but it was much better than that. Kensington uses local people that really took care of us. One guide recommended schedule changes if we wanted to avoid crowds. Kensington staff came to one location before departure to check in, and to prepare us for what would be a longer bit of travel due to unplanned road construction. All the guides, vans, and boats had the Kensington shirts and logos. There were coincidentally some birthdays on the trip - it was not a birthday trip at all - so I never said anything to Ellen. She noticed, and we had celebrations waiting for us on location! The Kensington app was a great tool - every day was planned out and updated throughout the trip. Here's the kicker - my family keeps thanking me for what has turned out to be one of the best vacations of our lives. But I know that most the credit goes to Kensington. I heartily recommend them for any travel planning - you will have an amazing, worry-free trip that you will remember for years to come!

March 28, 2026
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Reply from Kensington

Hello Kristin,

We’re so glad to hear your Costa Rica trip was such a meaningful and memorable experience for your entire family. Planning for a group across generations is no small task, and it’s wonderful to know everything came together so seamlessly. Ellen will be thrilled to hear your kind words, and we’re especially happy the thoughtful touches made the trip even more special. Thank you for your trust and recommendation, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Vietnam and Cambodia

Our trip to Vietnam and Cambodia had a lot of great and varied activities. Most of all we loved how the trip incorporated the "must-see" tourist attractions (such as Angor Wat) with some more authentic experiences (like spending some time with some Vietnamese fisherman). Also, some of the excursions took me out of my food comfort zone - and those were some of my favorite meals and experiences.

March 21, 2026
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Reply from Kensington

Hello Michael,

We’re so glad to hear you enjoyed the balance of must-see highlights and more authentic local experiences on your Vietnam and Cambodia journey. It’s wonderful that stepping outside your comfort zone led to some of your favorite moments. Thank you for sharing your experience, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington was always one step ahead of…

Kensington was always one step ahead of us in planning our trip. They were responsive and flexible in providing a great experience within our tight budget.

March 31, 2026
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Reply from Kensington

Hello Darlene,

We’re so glad to hear Kensington stayed one step ahead in planning your trip. It’s wonderful that the team was responsive and flexible while creating a great experience within your budget. Thank you for your kind words, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

It was one of my best vacations

It was one of my best vacations, thank you for the beautiful Tours you suggested. I would definitely do another vacation with your company.

March 17, 2026
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Reply from Kensington

Hello Mary,

We’re so glad to hear this was one of your best vacations. It’s wonderful that you enjoyed the tours and had such a memorable experience. Thank you for your kind words, we would love to help plan your next adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Our travel experience was fantastic…

Our travel experience was fantastic only due to Kensington Tours. We had many problems, I shall not disclose the problems, but,every step of the way, Kensington was perpetually there supporting us and advising us. They are a brilliant company who really invest in themselves to take care of their clients. The commitment and expertise these people have is more than you get else where. Major gratitude to Mitali Khatokar and Kate Perrier for their devotion, respect and love ....they are excptional. Thank you. Love Kate

March 14, 2026
Unprompted review
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Reply from Kensington

Hello Rebel Chapman,,

We’re so glad to hear your overall experience was fantastic and that you felt supported every step of the way. It truly means a lot to know our team could be there for you when it mattered most. Mitali and Kate will be so touched by your kind words.

Thank you for your trust and appreciation, we hope to plan your next adventure soon.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Our trip to Japan was well organized…

Our trip to Japan was well organized and efficiently carried out. Can't say enough about how helpful the Kensington folks (Justin A.) in planning and putting together a great trip. Our guides and drivers were knowledgeable and very helpful - especially in guiding us through Tokyo's subway system and all of the train stations we used. Excellent company and we will use them again.

March 14, 2026
Unprompted review
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Reply from Kensington

Hello Kevin,

We’re so glad to hear your Japan trip was well organized and smoothly executed. It’s wonderful that Justin and the team were able to support you throughout the planning process, and that your guides and drivers made navigating everything so easy. Thank you for your kind words, we look forward to planning your next adventure!

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Best Vacation Ever

Best Vacation Ever. Kensington took all the stress out of the vacation. They booked amazing five star hotels. Great and knowledgeable tour guys helped us skip the lines.

March 28, 2026
Unprompted review
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Reply from Kensington

Hello Ben,

We’re so glad to hear this was your best vacation ever. It’s wonderful that everything felt seamless and stress free, and that the hotels and guides made such a great impression. Thank you for your kind words, we hope to plan your next adventure soon!

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

GREAT trip!!

The planning up until and through the trip was great to Indonesia. Highly recommend the VW convertible trip and rice fields walk. The travel advisor (Regan) did a great job. I highly recommend Kensington!!

April 8, 2026
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Reply from Kensington

Hello Curtis,

We’re so glad to hear you had such a great trip to Indonesia. It’s wonderful that the planning and experiences, especially the VW convertible ride and rice field walk, stood out. Regan will be thrilled to hear your kind words. Thank you for your recommendation, we hope to plan your next adventure soon!

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

A Transformational and Spiritual Journey in India and Nepal

We recently completed a custom 29-day tour of India and Nepal (2/13-3-12/26) with Kensington Tours and cannot recommend the company highly enough, especially Anurag Dhawan, our destination expert. From the moment that the two of us landed in Delhi to our final departure from Kathmandu to Delhi to JFK, every detail was faultless.
We visited 9 different cities, per our request, which necessitated many logistical moving parts to be coordinated, including 11 domestic flights and 2 trains. Our transportation details were seamless as we were met at each destination by very professional and knowledgeable personnel.
Our guides in each city were our highlights with their deep knowledge of the sites and the local customs, religions and architecture. Our cycle rickshaw through the markets of Old Delhi, lunch at our guide’s home with his family in Khajuraho, the Golden Temple in Amritsar aglow at night, a fun and vibrant Holi festival at a previous maharaja’s compound in Jaipur, exquisite Jain temples in Udaipur, mystifying caves of Ajanta and Ellora, a surprise view of the goddess Kumari Bahal in Kathmandu-every day brought a truly breathtaking and unique adventure.
We returned home feeling extremely fulfilled by experiencing and absorbing this extraordinary cultural and ethereal journey.

February 13, 2026
Unprompted review
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Reply from Kensington

Hello Lisa and Joe,

We’re truly delighted to hear your journey through India and Nepal was such a meaningful and unforgettable experience. It’s wonderful that every detail came together seamlessly, especially with such a complex itinerary. Anurag will be so pleased to know his planning made a difference. We’re glad the guides and unique moments made the trip so special. Thank you for trusting us with such an extraordinary journey.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Our family trip to Italy was truly…

Our family trip to Italy was truly unforgettable—easily one of the best trips we’ve ever taken. From start to finish, everything was perfectly planned and executed. Every detail was handled so thoughtfully, and everything ran right on time, which made the entire experience completely stress-free and enjoyable.

A huge thank you to Julienne Bourgeois, who was absolutely incredible to work with. She went above and beyond at every step, and her responsiveness was unmatched—any time I had a question, she got back to me almost immediately with helpful, thorough answers. Her attention to detail and genuine care made all the difference in creating such a seamless experience.

This trip exceeded our expectations in every way. The destinations were stunning, the coordination was flawless, and it allowed our family to simply relax and enjoy making amazing memories together.

I can’t recommend this company highly enough. If you’re considering a trip, don’t hesitate—you’ll be in the best hands!

March 11, 2026
Unprompted review
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Reply from Kensington

Hello Johanna,

We’re so happy to hear your Italy trip was such a memorable experience for your family. It’s wonderful that everything felt seamless and stress-free from start to finish. Julienne will be thrilled to know her care, responsiveness, and attention to detail made such a difference. Thank you for your kind recommendation, we’d love to help plan your next adventure!

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Bucket List Trip

Was able to work within my budgetary needs while finding many opportunities to get me connected to multiple items from my bucket list.

March 29, 2026
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Reply from Kensington

Hello Missy Davis,

It’s wonderful to hear your bucket list trip came together so perfectly. We’re glad we could work within your budget while still creating meaningful experiences along the way. Thank you for trusting us with such a special journey and we hope to plan the next one with you soon!

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Customized Trip to Egypt

Our travel advisor customized our trip to Egypt to include the unique Siwa oasis. Our trip representative in Cairo helped my son get medical care when he was ill. The representative was able to adjust our trip so he could recover and we did not miss anything.

March 16, 2026
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Reply from Kensington

Hello Brad,

We’re so glad to hear your Egypt journey was both unique and well supported. Including Siwa Oasis sounds like a truly special experience. It’s especially reassuring to know our team was able to assist your son and adjust the itinerary so seamlessly. We truly appreciate your trust and hope to plan your next adventure soon!

Thank you,
The Team at Kensington Tours

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