From start to finish, this was an amazing experience. From top Management to the fantastic removal crew of Moises, Karl and Joao who were punctual, organised and extremely efficient, who went out of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent experience from Start to Finish. This was our 3rd time of moving with Kent, and was even more streamlined than 7 yrs ago When ever we called to either give or receive information even aft... See more
From initial contact with Kent to the final stage, everything went very smoothly. Everything was protected, packed, loaded and unloaded with care. Nothing was damaged and a lot of care and con... See more
Huge shout out to Nick J and Kristiun who navigated an awkward driveway, several steps and internal tight corners to safely deliver our household goods this week. Hard working, good humoured and reall... See more
Company details
Written by the company
Kent Removals & Storage is one of Australia’s most established and trusted moving and storage providers, proudly supporting individuals, families, and businesses for over 80 years. As a privately owned Australian company, Kent delivers local, interstate, and international relocation services, backed by a national network and global partnerships. Known for its customer-first approach, Kent offers a comprehensive range of services including professional packing, secure storage solutions, corporate relocation, and specialised moving services. Every move is tailored to suit the customer’s needs, with experienced teams guiding clients through each step to make the process simple and stress-free. Starting with a simple call or web quote - Kent Removals & Storage can help in all steps of the relocation process. Kent combines decades of industry experience with ongoing investment in technology, systems, and training to ensure a consistent, high-quality service across every location. Whether moving across the street or across the world, customers benefit from reliable service, transparent communication, and attention to detail. Kent is committed to delivering a seamless moving experience while maintaining the personal touch of a family-owned business. Their mission is simple: to Make Life Easy for every customer they serve. Removals Storage Self Storage Cartons / Boxes Packing / Unpacking Cleaning Utilities Pay Per Metre Business Relocation Corporate Relocation Pet Relocation / Moving Vehicle Relocation / Moving Completely tailored to the customers needs, budget and timeline. KentRemovalsStorage.com.au
Make Life Easy
1 Phone Call to Save Thousands $$.
Kent's 'Survey' is a quick call or meeting to confirm details and dates. Kent can then provide options that suit your timeline and budget. This removes any 'estimates' and give you a real price with no hidden fees.
Contact info
30 Duerdin Street, 3168, Clayton, Australia
- 1300 647 980
- enquiry@kentremovalsstorage.com.au
- kentremovalsstorage.com.au
4.6
Excellent
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The team was on time
The team was on time, polite & very efficient at packing up my house for going into storage.
Very happy with them.
Caroline
May 12, 2026
Unprompted review
Moved from Central Coast of NSW to…
Moved from Central Coast of NSW to Townsville Qld. Staff were not careful enough with packing or transporting. Damage was caused to furniture by staff negligence and complacency. They even reversed their truck into the garden wall on delivery. Kent refused my claim for rectification/replacement completely (including the damaged garden wall). Do not use this company as they do not care about any damage that they cause.
April 15, 2026
Unprompted review
Reply from Kent Removals & Storage
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Could you please provide your RP reference number so our team can review the matter further and contact you directly?
Kind regards,
Kent Removals & Storage
Very professional job well done.
Even though there was a hiccup with the delivery date,I was glad your delivery boys were extremely careful with the loading and unloading.We were surprised there were no damage to any of my household items and the plants were still alive after a month in storage.
I sincerely thank everyone involved in doing a great job.
Regards
Reg. Thilainathan
May 10, 2026
Reply from Kent Removals & Storage
Thank you for your kind feedback. We appreciate your understanding regarding the delivery delay and are delighted to hear our team took great care with your belongings throughout the move and storage period. It’s wonderful to know everything arrived safely -including your plants! We’ll be sure to share your comments with the team involved.
Kind regards,
Kent Removals & Storage
Reply from Kent Removals & Storage
Thank you for the amazing feedback! We’re thrilled to hear you had such a great experience with our team.
Kind regards,
Kent Removals & Storage
Seemless operation to…
Seemless operation from quotation to collection and delivery. All items delivered in the same condition as collected . The 3 packers well organised and helpful .
May 10, 2026
Reply from Kent Removals & Storage
Thank you for your great feedback. We’re pleased to hear the move went smoothly from quotation through to delivery, and that our packing team was organised and helpful.
Kind regards,
Kent Removals & Storage
Top marks for the young guys who packed…
Top marks for the young guys who packed and then uplifted for us
May 1, 2026
I found my experience in moving less…
I found my experience in moving less stressful as Kent’s crew just made life of moving easier and took the stress out of moving on the day.
The service from receiving the quote to the lift. Delivery will be in a few days and I am looking forward too it.
May 10, 2026
Reply from Kent Removals & Storage
Thank you for your kind feedback. We’re glad to hear the move was less stressful and that our team helped make the process easier for you. We look forward to completing your delivery soon.
Kind regards,
Kent Removals & Storage
Great team and service provided in a…
Great team and service provided in a professional and friendly manner
May 9, 2026
Reply from Kent Removals & Storage
Thank you for your lovely feedback. We’re glad to hear you experienced a professional and friendly service from our team. We appreciate your support.
Kind regards,
Kent Removals & Storage
DO YOURSELF A FAVOUR...USE THIS COMPANY..
I cannot say enough good things about my experience with Kent... Michael in Sales astounding, Manager Andrew fantastic and moving Crew with Matt & co...beyond my expectations...
Moving is a super stressful time..this team made our move, a great experience and I'll tell anyone to use Kent for their moves.. and I shall in the future.
May 9, 2026
Reply from Kent Removals & Storage
Thank you for your wonderful feedback. We’re delighted to hear that Michael, Andrew, Matt and the team exceeded your expectations and made your move a positive experience. We truly appreciate your recommendation and support.
Kind regards,
Kent Removals & Storage
Fantastic service from start to finish
Fantastic service from start to finish. The whole team at Kent Removalists were professional, organised and easy to deal with throughout the entire move. Communication was excellent, everything arrived safely, and the movers were friendly, careful and efficient on the day. They really helped take the stress out of moving and made the whole process far smoother than expected. Highly recommend!
May 6, 2026
Reply from Kent Removals & Storage
Really appreciate your kind words. Great to hear the team made your move easier and everything arrived safely. Thanks for the recommendation - it means a lot to us.
Kind regards,
Kent Removals & Storage
Where my belongings were to be…
Where my belongings were to be delivered is not a paved road. Its also a bit hard to find. The driver handled the road so well and between us he found me. There was no impatience or rudness about the situation. The driver took it all in his stride. Very friendly and chatty and just two really nice guys. Thankyou.
May 8, 2026
Reply from Kent Removals & Storage
Thank you for your kind feedback. We’re really pleased to hear our driver handled the access conditions well and was able to find you without any issues. It’s great to know the team remained friendly and professional throughout the delivery. We appreciate you taking the time to share your experience.
Kind regards,
Kent Removals & Storage
Everyone throughout the whole process…
Everyone throughout the whole process were polite and professional - from office to moving crew on the day
All questions answered in a timely manner
May 1, 2026
Reply from Kent Removals & Storage
Thank you for your great feedback. We’re glad to hear the entire team, from office staff to the moving crew, were polite, professional, and responsive throughout your move. We appreciate you taking the time to share your experience.
Kind regards,
Kent Removals & Storage
I had great service from my first phone…
I had great service from my first phone call to the consultant coming onto site to access the furniture where other companies wouldn't. Uplift team were friendly and efficient as was the team at the other end. Customer support was amazing and kept us informed with every step. Professional and helpful all the way. Thanks Kent
May 7, 2026
Reply from Kent Removals & Storage
Thank you for your kind feedback. We’re pleased to hear you had a great experience from the initial consultation through to the uplift and delivery teams, and that our customer support kept you well informed throughout the process. We really appreciate your support and trust in Kent.
Kind regards,
Kent Removals & Storage
Removalists were very good
Removalists were punctual, efficient, cheerful and took considerable care of my items to be moved. Highly recommend.
March 3, 2026
Reply from Kent Removals & Storage
Thanks so much for the kind words. Great to hear the team was punctual, careful, and kept things easy on the day. We really appreciate the recommendation.
Kind regards,
Kent Removals & Storage
100% recommended Kent as your big relocation team- just make sure you cull, measure and prepare. It worked out well for us. Cheers :)
Every step along the way Kent staff were helpful and went above our expectations.
From the initial phone consultation, video quote process and booking all the way to uploading at Toowoomba, QLD (BTW- mad Tetris skills Fellas!), storage in Launceston and finally delivery and unloading at Smithton TAS the admins were thorough and helpful, and the loading crews were cheerful, energetic and very considerate in handling our belongings.
Well worth the cost as it saved us from all the shopping hours, decision making and expense that would have been involved in selling it all and starting fresh- especially considering the cost and effort it would have involved to ship or haul at least 1 cubic meter of our most personal and sentimental items.
100% recommended Kent as your big relocation team- just make sure you cull, measure and prepare. It worked out well for us. Cheers :)
May 5, 2026
Reply from Kent Removals & Storage
Really appreciate you taking the time to share this. It’s great to hear everything went smoothly from your initial consultation through to uplift in Toowoomba, storage in Launceston, and final delivery in Smithton. We’re especially glad the teams at each stage looked after your belongings and helped make a complex move feel easier and less stressful.
Thanks again for trusting Kent with your relocation and for the recommendation - it really means a lot to the whole team. Wishing you all the best settling into Smithton.
Kind regards,
Kent Removals & Storage
The whole removal process was so smooth…
The whole removal process was so smooth and seamless. The staff are so professional and take great care of your household furniture. Your team are A1 .
May 7, 2026
Reply from Kent Removals & Storage
Really appreciate your kind words. Great to hear the move felt smooth and seamless and that the team took good care of your furniture throughout the process. We’ll pass your feedback on to the crew - they’ll be glad to hear it.
Kind regards,
Kent Removals & Storage
From start to finish my experience with…
From start to finish my experience with Kent Removals went very smoothly. The Communication, pick up & drop off, care for the items being moved & packaged (a couple of boxes & a fragile cabinet) was effortless (Vic to Qld)
April 28, 2026
Reply from Kent Removals & Storage
Really appreciate your kind words. We’re glad to hear everything went smoothly from start to finish, including the communication, pickup and delivery, and that your items were handled with care - especially your fragile pieces. It’s great to know your move from Victoria to Queensland felt effortless.
Kind regards,
Kent Removals & Storage
Great service from start to finish
Great service from start to finish, items arrived within given timeframe and in great condition. Have used twice now, will use again.
May 6, 2026
Reply from Kent Removals & Storage
Really appreciate your feedback. Great to hear everything arrived on time and in good condition, and that you’ve had a consistent experience with us. Thanks again for choosing Kent - we look forward to helping you again in the future.
Kind regards,
Kent Removals & Storage
Great experience from the first phone…
Great experience from the first phone call to the delivery, cost was also reasonable.
Their people were helpful and positive, with nothing being too much of a problem.
Professional, prompt, and delivered.
One hundred percent would use again and recomend
April 28, 2026
Reply from Kent Removals & Storage
Thanks so much for the great feedback, really appreciate you taking the time to share it. Glad everything went smoothly from the first call through to delivery — that’s exactly what we aim for. We’ll pass this on to the team, they’ll be happy to hear it. Thanks again, and we’d be more than happy to help you out anytime.
Kind regards,
Kent Removals & Storage
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.