I am so impressed by this company. I had hunted for affordable copper sockets and light switches for my newly refurbished lounge. I am so delighted that I have ordered more. The website is easy to na... See more
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Second time I have used Kent Traders and both times were great - simple and easy. They had 'specialist" products I couldn't find elsewhere or that were overly expensive from other websites. For com... See more
I had a fantastic experience with this company. Unsure of my exact needs, I reached out and spoke with a wonderfully helpful woman named Natasha. By sending her a photo, I received precisely what I wa... See more
Very good experience with this company.I wasn’t sure exactly what I needed and spoke to a very helpful lady called Natasha.I was able to provide a photograph and within a few days I had exactly what I... See more
Company details
Written by the company
Kent Traders Limited is a reliable and convenient online professional electrical store that offers a wide range of high-quality electrical products for businesses, contractors, and individuals. The platform provides a comprehensive selection of electrical products and accessories, including wiring, switches, sockets, reels, smart accessories, lighting fixtures, and more. It offers top-quality products from some of the most reputable brands in the industry, ensuring that customers receive only the best.
Contact info
27 Oakfield Park Road, DA1 2SR, Dartford, United Kingdom
- contact@kenttraders.co.uk
- kenttraders.co.uk
4.7
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Poor customer service and poor quality products
I thought it would be ok to order from this company as others had written good feedback. Unfortunately, I had a bad experience. Be warned that if you open the packaging on any item purchased online to inspect it, they refuse you a refund. Also it’s very difficult to speak to anyone on the phone if you have an issue with an order. Poor customer services :(
October 20, 2025
Reply from Kent Traders Limited
Hi Charlotte,
We’re very sorry to hear about your experience. We take all feedback seriously and always aim to resolve any issues promptly.
Please note that a refund has already been issued and a confirmation email was sent to you.
Our returns policy follows UK Consumer Contracts Regulations, which allow customers to open the packaging to inspect an item’s quality — as long as it remains unused and in a resellable condition. However, once an item has been opened and shows signs of use or damage, it becomes difficult for us to resell it, as we only supply genuine, sealed products.
As outlined in our Refund Policy:
“The items should be in an unused and resellable condition, including their original packaging, manuals, accessories, and any free gifts. If returned goods are not in resellable condition, deductions from the refund may apply, starting from, but not limited to, 50% of the item’s value to account for any loss in value.”
We do genuinely value your feedback and regret that your experience didn’t reflect our usual standards of service.
Kind regards,
Customer Support Team
Kent Traders Limited
Easy to buy and fit.
Easy to buy from the website, good quality switch that was simple to fit.
Would definitely recommend.
October 28, 2025
Arrived quickly and easy to order.
October 2, 2025
Brilliant price and quick delivery
September 19, 2025
The switch looks great
August 28, 2025
Excellent company to deal with
Excellent company to deal with, communication and delivery was so quick, would recommend
August 6, 2025
Baught a mini bar and got 20% off by…
Baught a mini bar and got 20% off by seller. Great Price and service.
June 4, 2025
Unprompted review
Excellent value goods arrived on time.
Excellent value goods arrived on time.
Would recommend.
June 23, 2025
Prompt delivery
June 5, 2025
Fantastic customer service
Had an issue but was rectified very good customer service fantastic communication ordered a couple of times
Highly recommend
May 21, 2025
Good quality goods.
I received exactly what I ordered, when they said I would receive it and it was good quality electrical goods.
May 27, 2025
Very efficient
I bought a 4 gang light switch which was competitively priced and it arrived very quickly with the standard delivery. Very pleased
March 25, 2025
Bought BG Nexus sockets and switches
Bought BG Nexus sockets and switches, competitive pricing and free delivery when over £50 is good. Prompt delivery also.
February 27, 2025
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