Kenwood Travel Reviews 

10,044
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 998 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable when planning custom trips and finding ideal hotels. Consumers often mention that the overall service is remarkably efficient and that dedicated travel agents consistently go above and beyond to secure the best possible prices. People deeply appreciate the personal touch provided throughout the entire journey, making the planning stage completely stress-free and straightforward for everyone involved. Some reviewers were not happy with occasional communication gaps, experiencing unexpected price increases or a lack of clarity regarding extra fees and cancellation terms.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Service

Clients share positive opinions on service, highlighting friendly, helpful, and professional staff who make... See more

Holidays

People report positive experiences with holidays, noting that the booking process is easy and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting how straightforward and... See more

Customer service

Customers report a high level of satisfaction with customer service, highlighting friendly interactions and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really positive experience so far - great customer service and communication with Zac. He was friendly, helpful and dealt with our query quickly and professionally. It is always refreshing when someo... See more

Rated 5 out of 5 stars

I had a really positive experience booking with Georgi from Kenwood Travel . He was very knowledgeable about Abu Dhabi and also the hotel is chosen. He answered my queries via email promptly and g... See more

Rated 5 out of 5 stars

Amazing personal service from Zac who has just organised my Maldives trip. He has organised numerous quotes from different airports and airlines as I knew the Island I wanted to revisit. Nothing was... See more

Rated 5 out of 5 stars

As always Stavi has worked her magic to get our holiday for 2027 sorted for us.. After all the hassles having to change our holidays for 2026 because of the UAE issues, she has always been prompt in... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(10,044)

922 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic knowledge

Great support from Carole who had been to the hotels and was able to help us choose the most suitable hotel. It really helped us through the myriad of room options.
Thank you

July 21, 2026
Rated 5 out of 5 stars

Absolutely incredible

Absolutely incredible. First contacted this company a few years ago as I was going round in circles trying to book a trip to the Maldives.
Reshmee was my first point of contact and from this day forward I wouldn’t go anywhere else. I have booked many holidays through them and even after searching the website for hours on end trying to work out my own package and yet every time I contact Reshmee, it’s straightforward. She finds the best island/holiday and best package at the best price.
Trust me, this has saved me so much time and stress and I cannot thank you enough for your professionalism, your communication and your help. I will be forever grateful. You really are a credit to this company.

July 21, 2026
Rated 5 out of 5 stars

Our second time using Kenwood for…

Our second time using Kenwood for travelling to Disney World.

Claudia has been amazing on both occasions tailoring the holiday to our needs and wants.

Everything has always been a smooth process with confidence.

Would definitely recommend!

July 21, 2026
Rated 5 out of 5 stars

What an agent

Every now and then you speak to an agent who replaces the stress of planning a holiday with positivity.
Laid Yap is that agent.
Give her a raise now 🙌

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great service from an enthusiastic agent…

The agent dealing with my booking was excellent. Extremely knowledgable and helpful and giving tips and hints to help with the holiday planning. Price was very competitive and very pleased with the package put together. Great service and straight forward booking process. Really looking forward to the holiday.

July 20, 2026
Rated 5 out of 5 stars

Dedicated consultant

I’ve been booking through Kenwood Travel for about 15 years now, for long haul trips.
The website is very easy to navigate and I’ve often booked on line.
But Kenwood really comes into its own with the head office back up.
They are very quick to respond, advisors are super knowledgeable and helpful, and the cherry on the cake is that they are able to enhance your booking by sourcing additional upgrades at the very best prices.
All in all, I never hesitate to recommend Kenwood to family and friends. True professionals !

July 18, 2026
Rated 5 out of 5 stars

Holiday Peace of Mind

I have booked my holidays with Zac from Kenwood Travel for years now, and I am never disappointed.
Always get professional service throughout the booking process, he works to my needs and give me peace of mind booking with him.
First Class, would always recommend
Thank you

July 8, 2026
Rated 5 out of 5 stars

The booking process

The booking process so far has been effortless. Stephanie was friendly but professional and I am glad we chose Kenwood for our booking. We don’t travel until later this year so can only review the process so far.

July 9, 2026
Rated 5 out of 5 stars

Florida Trip

I asked for a callback as i was unsure of where / how to book in Florida/Clearwater and the service i received was exceptional, friendly and informative.

Which led to a booking in 24 hours. Massive thanks to Ali!

July 15, 2026
Rated 5 out of 5 stars

Due to the issues in the Middle East my…

Due to the issues in the Middle East my wife and I decided to change our 2026 holiday for the same holiday in 2027. Jit is our travel adviser and although we had to pay an admin fee the holiday was changed within the hour. My wife and I would like to thank Jit for his help in changing the holiday.

July 13, 2026

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